Le Meridien Delfina Santa Monica

Loved the excellent customer service from check in to check out. Our room was wonderful the view was beautiful. Our bed was very comfortable, the bathroom was clean and not like other hotels the towels were soft.
The valet guys were very welcoming upon arrival.

I was torn on how to rate the hotel — there were sooooo many good things about it, but the thin walls and noise sort of killed everything.
First off, the good:
— The staff at this hotel is amazing — you can tell they really like their jobs and care about making your experience a good one.
— Great check in/​check out experience. We arrived super early (like 8am), and they gave us the option of checking in at that time for the room we booked, or we could wait a little and get an ocean view upgrade (from my SPG Gold status). We opted to wait a little — left our bags with the door man, and they called us later around 1 when it was ready. Front desk was even apologetic it wasn’t available earlier, even though check in wasn’t until 3pm — we were definitely not expecting to be able to check in earlier. Also, I requested a 4pm late check out, and they were even able to confirm the late check out at check in, rather than having to wait until the morning of like some hotels.
— The rooms are on standard with the Le Meridien chain — super modern, clean and spacious. Keep in mind though, that they try to do a more beachy feel, so they added some color (blue bed spread and curtains), so it’s not like the usual dark overtones in most Le Meridiens. It was cute, and worth mentioning.
— The TOWELS were amazing. Sounds odd to mention this, but seriously… so soft and plush. Probably the best hotel towels I’ve ever used. I would love to know where they got them so I can get some for myself.
— We were celebrating my bf’s birthday, and they left us a chocolate cake and some sparkling water in the room, which was a nice surprise when we got back from dinner.
So now on to the one bad… the walls here are so incredibly thin. We could hear sooo much noise going on in rooms near us and the floor overall. We could hear people talking in adjacent rooms — not just soft murmured talking through the walls, but it was as if they were in the same room with us, no wall at all to muffle the noise! We could make out every single word they were saying, and I think they were talking in normal voices, too. Also, we could hear so many doors opening and closing on our floor for rooms near us. Then, when house keeping was making their evening rounds for turn down service, we could hear them knock on about 10 different doors for rooms near us.
Anyways… like I said, I was really torn about this hotel. I really loved most aspects of it, but the thin walls really killed the overall experience.
Also, something to mention is that there is a $ 20 a night amenity fee, which is for the house car to take you within a 2 mile radius, the gym, pool, etc. I saw some people here complaining about it. Even though we didn’t use any of the amenities, people should stop complaining, as they note the fee when you make the reservation. You’re aware of it when booking, it’s not like it’s an added fee without your knowledge.

Pros:
1. Close to everywhere, you can walk most places if you want to.
2. Free Wifi
3. Free Valet Parking
4. Check in process was good and the staff upon arrival was very nice.
5. The bed was very comfy.
Cons:
1. They «upgraded» me to a room in the Cabana building. Great? No. They put me on the second floor and there is no elevator in that building so I had to lug my bags up and down stairs. Thanks for the «upgrade»
2. The water pressure in the shower was laughable. Ladies, good luck washing your hair.
3. There was a mini fridge in the room that buzzed so loudly I had to unplug it to get some sleep.
4. AC was similarly loud as heck to the fridge. Every time it turned on during the night it woke me up.
5. The «express checkout» on the TV did not work.
6. The hotel is next door to private residences. The house next door to the room I was in had some people in it screaming for hours. Nothing says relaxation like hearing a dysfunctional couple in the heat of an argument for hours
Overall I would not stay here again, the cons outweighed the pros in my opinion.

My stay here was great. The thing that made it the best is how you were treated by the team working there. From the front desk to the concierge to the valet attendant. They made you feel like you were the only guest they had for the evening. I definitely have this hotel as a bookmark to return to again when I’m in the area. Thanks for the wonderful experience.

Rigo was so awesome. So friendly with excellent customer service.
The hotel is amazing. Customer service top notch and free car service available for local use. I highly recommend this hotel as it has all amenities with high quAlity service.

I prepaid for a deluxe King and ended up with two queens. My room had no coffee machine and after calling the front desk I waited a long time and still have not received one. I used to be a Starwood Gold member but switched to Hilton because of inconsistent service which is too bad because Starwood was always my top choice. I can’t imagine things getting better with the Marriott acquisition. The hotel could definitely benefit from better management and service. I come to Santa Monica monthly and wanted to make this my home base but that won’t happen. I tried leaving a review on their website but couldn’t — I’m guessing they block it to protect their reputation. Very disappointed.

Great experience and customer service. Free valet parking in Santa Monica is always nice too.

I would expect a lot more for the price we paid. We were travelling with a toddler and parents. I read some reviews noting there were supposed to be complementary champagne/​sparkling wine when you get in? We got nothing. Not a huge deal since we came in late. Here are some other pros and cons
Pros:
— It’s in Santa Monica.
— The front desk folks are courteous. We booked two rooms for one night. My parents preferred two beds and we preferred one king bed for our toddler. They tried to accommodate us.
— Hotel is quiet and bed is comfortable. We rested well for the night.
— Room setting is okay. But it is what you would expect for the price you pay.
— Valet parking is complementary… Not sure if this is a pros though. See the first point under cons.
Cons:
— Valet parking. The folks who work at the valet does NOT care for your car! When they served our car, they didn’t even release the side brake. Our car was beeping the entire time with the red warning sign flashing on the deck… We had to stop them and ask them to release the brake.
— Mandatory $ 18 amenity fee per room is not quite expected. So for two rooms, it comes up to $ 36, which well compensated for the ‘complementary’ valet parking.
— The AC wasn’t working in our room. We are travelling with a toddler who doesn’t like to keep her blanket on. We called and someone came quickly and fixed the AC. It was okay in the end but you would not expect to have a malfunctioned AC when you first walked into the room… Unless, this is a tall order to fill…
— Not well staffed at the front desk in the morning. We had a full day packed the next day and was in a rush checking out. We didn’t get invoices in our rooms and had to check out at the front desk. There was only ONE person working at the front desk. The guest he was dealing with was very very chatty! When he’s done chatting with the front desk, there were already 3 — 4 people waiting in line to check out.
— The rooms have been well used. You can tell the age in the details of the rooms.
Our parents and us ended it up being put through different floors for our room choices I assume? Note that you would need to use your room keys to get to the floor you stay. It made it a bit complicated for the checkout process, since we can’t help our parents bring down the luggage.
All in all, we are not sure if we will come back when we have a choice in the future.

Extremely disappointed with my experience at the hotel. I left my car over on an extremely windy night. The next morning I tried to get my car but had to wait over 40 minutes because they couldnt find the key/​the car was in the wrong spot.
When I finally got my car, there was a large crack in the winshield. Filed a claim with the supervisor on duty who was polite and notified me I would receive an email within 24 hours. This didn’t happen so I called in and spoke with Nick, the manager who said after his investigation that its not their fault.
1) There wasn’t a crack the night before
2) Left it there on a windy night
3) Valet misplaced the car
And their conclusion through their own self investigation is there was no way it could have happened.
I called back to dispute but there was no answer from the valets side.
Please be careful when parking your car here and check for damage after getting your car back.

A very pleasant hotel! Loved the clean, nautical-​themed décor, and the staff were incredibly friendly. Complimentary champagne upon arrival was a nice touch, and the ocean view was beautiful — especially during sunset. Very nice for the price point.

We had two rooms connected because we were traveling with someone this trip. $ 600 collectively later for one night, the housekeeping is trying to knock our door down at 11 AM for check out cleaning.
Being a gold status with Expedia, we receive multiple alerts about «CHECK out by 12 noon». The housekeeping knocked on door 3 times in 5 minutes even with the «do not disturb sign» at door handles …
When I finally went out to tell her we were packing and leaving 1 hour before schedule, she had the nerve to talk back about an 11 AM check out. She stood in the hallway the entire time we got out of the room at 11:11 AM. An absolutely joke. Never again…

The hotel is definitely nice; however it’s age is starting to show in the rooms and the service isn’t quite as great as I have had at other Le Meridien hotels and SPG hotels.
Pros:
–décor, bed is comfortable, views are great on higher floors
–champagne when you get in
–valet parking is complementary and location is decent
Cons:
–I asked for 4pm checkout and just became an SPG Gold member where that’s supposed to be complementary and they didn’t honor it
–I called down to ask for q-​tips and a razor and it just never came
-$ 18 amenity fee per night

I can’t speak for the hotel rooms, but I can speak for the hotel bar, and I say it’s a nice little joint to meet at. I met up with an old veteran buddy of mine, and it truly happened to be about the ten year anniversary of our return home. Our server was friendly and even took the time to introduce her coworker who’d be taking care of us while she went on break. They have an incremental happy hour, starting at 5pm I think, and as time wears on, you won’t be minding the extra buck anyhow. They serve Angel City brews, which is a smart thing to do. This is a nice establishment.

Cons: The mandatory amenity fee of $ 18 per day was unexpected. The one time we wanted a ride with the house car it was unavailable. The shower was terrible — poor water pressure and unresponsive temperature control. The vanity mirror was broken. Our view was of the side of an apartment building.
Pro: champagne at check-​in was nice, the check-​in employee was courteous and switched our room to a king bed
I would choose to go elsewhere at this price-​point

I have been coming to this place for a long time when I was once the Sheraton. It’s a nice place in the lobby is very elegant and very cool, but the rooms are really just OK. They have a Beechfield to him and some are not as nice as others but for the money it’s only three stars. The pool in the bar are nice the front guys at the lobby are good, but the rooms in the location I really just average at best. If you’re coming to Santa Monica it’s one of the better places to stay

Nice hotel by the beach. We were welcomed with sparkling wine as we headed up the room which was a nice touch. They offered a house-​car that would take you anywhere within 2-​miles but it was very busy and a few guests couldn’t use it, including us.
The rooms are cute and modern but very close to residential apartments nearby. I could see into someone’s apartment from my room. Shower water pressure was like a slow-​drip coffee which made for a very inefficient shower.

We had a great stay here last weekend!
We first drove up to the front of the hotel, happily greeted, very late in the evening. It was great to hear that the parking was complimentary here! We then proceeded to check-​in. This was probably the only annoying part of the whole stay, it took them FOREVER to check in the guests in front of us. We waited for probably 15 minutes. Tired and hungry, my friend checked in while I scurried over to the bar/​restaurant before they closed so I could grab a quick bite to eat.
The flat break/​pizza and burrata with tomatoes were delicious.
After being checked in, we received a complimentary upgrade due to our long wait (thank you!!). It was a great room, loved that it had a balcony. They provided complimentary water, and illy coffee/​coffee maker in the room too! They let us have an extended check-​out, and we were able to leave the hotel quickly after checking out. Very fast service.
Will probably stay there again!

I give this hotel 5 for sure. Had a lovely stay this weekend. From checking in at the front desk to the beautiful rooms with ocean views from the balcony, and even at the continental breakfast.
Employees are very friendly and make you feel real welcomed. Amazing, amazing and most definitely recommend this hotel any day. Even my photos will show what I mean!!!
Oh and they also have free bikes to ride and a transfer service within 2 miles and will drop you off for free!!!

I stayed at Le Meridien Delfina for a weekend (Friday and Saturday night) at the «discounted» rate of ~$ 300 /​night for a 2 queen room. Let this hotel be a lesson that nice lobbies and pictures online do not tell you the majority of the story. I could not believe this place was rated four diamonds. Maybe five years ago? Where to begin…
Overall, there is a feeling (in the rooms and hallways) that the hotel has seen better times. Paint is chipping, carpet is frayed, and there is rust here and there. While our room itself was alright, the bathroom was unpleasant. They have that awful fluorescent light, paint was chipping all over, our room was missing its bathrobe, rust adorns metallic surfaces, and our vanity mirror was broken. My favorite aspect of the room: Looking out the window on a chipped small patio and across the way to a wall of apartments (not hotel rooms); so we were treated to a lovely view of trash on other patios. These aren’t the conditions you expect from a «four diamond» place in the middle of Santa Monica, right?
There is also a general «you’re lucky to be here» feeling. Guest amenities and staff attitude is pretty bad. Everyone makes jokes about room service costs, but $ 18 for a pastry and cup of coffee? Seriously? You also can pay $ 18 a day as an «amenity fee» with the only valuable amenity being the wifi (by the way, don’t believe their site when they say wifi is complimentary — you pay for it); but then the wifi is as slow as DSL with terrible reception. It’s «great for emailing and surfing the web» as they advertise *after* you’ve paid for it. When I was checking out I told the woman that I was disappointed with the above and her response was «oh, we’re undergoing renovations.» Oh yeah? That right? That helps. There was no offer of a discount or hell… even a free cup of coffee.
Then to top it all off they charged me $ 5 for a bottle of water I didn’t take after I left. When I called in order to have the charge reversed I had to leave a message with their «accounting department,» who never returned my call. It’s not worth it to fight over a $ 5 charge; I’ll chalk that up to a final insult from this place (and good reason to drop this rating from 2 stars to 1).
Summary: Avoid staying at Le Meridient Delfina. It’s a waste of money and they really don’t have any interest in making your stay pleasant.

I was lucky enough to get to spend lunch here with my hubby and my two beautiful girls and walk around the hotel a bit to explore. From beginning to end it was an amazing time for all of us.
We pulled up to valet who got our keys very quickly and we were already headed into the hotel. There was a lot of people in the lobby and hanging around the bar area. The ambiance was very relaxing. Everyone seemed like they were there to relax and enjoy their day. Wasn’t rowdy or loud in there. The crowd had a mix of beautiful people in their 20’s and beautiful older people as well.
We were quickly able to get a table outside by the pool which was amazing! The pool is the perfect size to relax. Like I mentioned before this hotel seems to be for more of the relation people rather than to party, which I really enjoyed about it. Everyone was laying out by the pool or catching up with new friends. Our table was in the shade and it just happened to be on a day where it’s too cold to sit in the shade and too hot to sit in the sun. I was freezing outside after about 30 minutes so right when our food came out we asked if we could get a table inside. They were so nice about it and quickly moved us. I noticed they had heat lamps outside after we moved. The feel of warmth inside never felt so good! The décor on the inside is very modern and cozy. They have pillows all over the seats for your comfort.
We started off with a pear anser cocktail which was delicious! Their menu was the lunch menu at the time and didn’t have a crazy menu to choose from. I loved that it was simple but so classy. It made my selection very easy and didn’t take long. Everything sounded so good but I went with the stuffed spinach chicken and my hubby got the Braised beef. Both came with olive oil whipped potatoes — let me just stop there… who knew potatoes can be so cool? The name suited it perfect, they came out looking hand piped-​yum! The chicken was so tender and juicy. The sauce or gravy they used was AMAZING I could have taken a shot of that alone, it was so yummy. My husband’s beef was so good and tender. So much flavor. The veggies were perfectly seasoned and tasted great. The Executive Chef Russell did an astounding job on the menu. Very well thought out, my tummy and my family’s tummy thank you! Chef Russell also got us with the desserts. Four desserts to try on the menu so we thought what the heck there’s 4 of us, let’s try them all. The smores was my favorite! Loveeed it! The chocolate mousse was very good and perfect dessert for my girls. My hubby loved lemon tart and cherry grand frozen custard. The plating is so elegant. That is always my favorite part to see how Chefs plate their food. Pricing is also great, you want quality food you will get that here.
Service here was the best service I have had in a while. They were so attentive and friendly. Never had to wait a long time. Even valet getting our car was super quick!
We did not stay here so I cannot comment on the rooms, but from pictures they look lovely. Obviously, you can tell I really enjoyed my time here dining and cannot wait to come back.

Notre chambre est très belle et confortable mais la vue est sans intérêt pour les 4 eme étage et moins. Nous sommes déçus par le service: lent et ponctué de plusieurs oublis. La piscine est minuscule. Beaucoup d’ambiance dans le lobby!