Troy Elander, MD

I have had problems with the office not Dr Elander. Now Dr Elander has hired out most procedures that are not surgery. I needed contacts. I worked for three months trying differnt contacts-​and none of them allowed me to see properly. Waist of time– waist of money! I payed for an complete eye exam– (done by another assistant) and after paying to have this prescription put in new glasses — I can’t read with them– I end up pulling them off and putting on my costco readers ! I I tell the office I can’t see with this RX they tell me I should see the eye glass store salesperson. Instead of taking responsibloity-​Then another appoinment to see the gal outside the office who sells glasses– and she said: «oh yes the prescription should be stronger for you to read-​» so back to the office and get another appoinment. I have to wait a month –with glasses I can’t read with — to see Dr Elander– to see if he can deal with this. I called the office today and wanted to have the doctor call me back… and the receptionist (Danielle) won’t take a message, but puts through to a machine that starts telling me the location and hours bla bla bla– then enter the first few letter of the person you want o leave a message– ARE YOU Kidd??? ing me.
who is running the store?

Dr. Elander is one of the best doctors I have ever encountered. He is amazingly thorough and really seems to care about his patients. He was able to diagnose a problem I was having right away.

So many mistakes were made. The office manager quit and forgot to schedule and confirm my cataract surgery. Unbeknownst to me, the surgery time was changed. I was advised of the change the day before the procedure.
On the day of the procedure, Elander yelled at me to keep my eye still so he could complete the surgery. I thought I was keeping my eye still.
I ran out of medication and called his office for a refill prescription. It took 2 days for the front desk to call the phArmacy. Andthey failed to follow the recorded phone instructions, which further delayed receiving the medication.
At all of my follow up appointments I told Elander I was experiencing a shadow in the eye that had surgery. He was unconcerned and promised it would go away.
Two months later, it had not gone away. I went to a new doctor who corrected the problem. I also discovered I should have been given a choice between two surgical procedures prior to the surgery. This was a big surprise. I had never been advised of the two types of cataract removal surgery.
Run, don’t walk, away from this doctor and his staff.

When I was 16 and had singles I went to Elander. He ensured that my eyes were safe from that horrendous 2 weeks of my life.
Now that my shingles are gone, I still have to go back to him to ensure that it is not disturbing my eye or deteriorating anything within my eye. However, I have gone to his partner, Dr. Shaw who is just as wonderful, warm and brilliant. She has my best interest at heart, and is heeling me fix my eyes (thanks law school, for making me more blind than I already am — negative 7 in both eyes now… and I’m 24)
But my contacts feels great, my glasses are more sharp and my eyes are able to breath from the new contacts I was given. My eyes have never felt better!

I called to make an apt for Dr. Elander and just like Liz (below) I was blown away that he was booked till December. Had some really bad experiences in the past and this place has been the best so far. Since I was not able to see Dr. Elander I saw a new person that they had in the office her name was Arti S… something. She was FANTASTIC!!! She was able to explain things to me like no other doctor has been able to. The only reason I didn’t give this office a 5 star review is because the office managers (front desk girls) were so unorganized and were a complete mess and they had this frantic vibe around them, I cannot explain it, I just wanted to get back behind the desk and help them.

I am a long time patient of Dr. Troy Elander and I was dumbfounded when I called the office today to make an appointment for my annual exam.
I was told he was booked until June of this year.
Unfortunately, I noticed I had a floater that I discovered yesterday but since it was not going away, I called back this afternoon and voila! I had a 5PM appointment today. Interesting since I was told he was booked up today.
Since my appointment was his penultimate appointment of the day, I was hoping I would get my annual exam taken care of as well but no. I spent $ 150 for a ten minute visit with Dr. Elander saying he couldn’t find the floater but that’s because he wasn’t in a good enough light to see it in the first place!
I think he chose NOT to examine my eyes so I could come back and spend more money. No way baby.

The Elander Eye Medical Group is excellent. I’ve consulted them following two blunt eye injuries (including getting hit with an egg in my eye — and it wasn’t Halloween!) — and found them to be highly skilled — both with the medical arts and patient interactions — and responsive, even after hours. I highly recommend the Elanders for your ophthalmologic needs.