Wallpaper City & Flooring

Came here to buy wallpaper for my nail bar in Tustin. Devon helped me choose exactly what I wanted and the look I was trying to go for. She really went out of her way to make sure I was happy with my decision. I would recommend this place to anyone who needs wallpaper or flooring for your home or business.
Thank you guys!

Johanna is fabulous. I drove all the way from the valley and she was so helpful and patient. I had to come back and exchange the wallpaper for another because the hanger I hired told me I needed a different type for high humidity bathrooms. Johanna was so helpful and kind. She is very knowledgeable and I had a great experience. I don’t know why others said such horrible things about Johanna, but they must have been high maintenance-​nightmare customers. I consider myself to be very picky and I had no problems with the service I received from Johanna nor with the selection at the store. I will definitely be returning even if I have to drive from very far! I highly recommend this place! Ask for Johanna!

This place is great! Joanna is friendly, knowledgeable and professional and will go that extra mile to ensure you find exactly what you are looking for at the price you want. Thank you for helping create rooms with that WOW factor.

The salesperson I called was not friendly at all. I asked her about an east coast wallpaper manufacturer and she rudely told me she’d have to call them in the morning because they were closed for the day. I waited until 9 am the next day and called the wallpaper manufacturer directly to ask a question. Right after that call, I called the wallpaper city salesperson back to see if she had an answer to my question from the day before. Again, she rudely told me that they weren’t open yet and she would have my answer as soon as they opened. That was a week ago and I’ve yet to hear from her. I ended up ordering the wallpaper online instead. Never again!

I was nervous to go to this store based on some other reviews but since it is the one store of it’s kind in West LA, I gave it a try, and was very pleased!
They have a HUGE selection of wallpaper books to look through and order from, all varying in style and price. There’s really something for everyone in there.
I’m a designer so was able to find some rolls they already had in house for a job I wanted something for this week, and placed other orders for other jobs. Not to mention they had carpet, wood and vinyl flooring samples. Good to know, maybe I’ll order that from there too, since I got a designer discount!
Great experience, and «the brown haired lady» was actually really nice to me!

Great place. Not to mention the only place of its kind on the Westside. They have stuff in stock and tons of paper to order. They have me what I feel was a great deal. They also have flooring if that’s what you are looking for. I went for wallpaper.

My husband and I went to Wallpaper City and Flooring despite all of the poor reviews. I needed wallpaper and I was willing to put up with bad customer service in this case because I wanted to be able to look at a large selection. We dealt with Sally and she could not have been more helpful! At the end of our first visit on a Saturday, we chose wallpaper and Sally said she would send the order on Monday. On Monday, she called to let me know that the paper had been discontinued. We went back the following Saturday, and again, she was very helpful — even more so than before since she knew what we were looking for. We chose another wallpaper and she called to let us know when it had arrived. They have a HUGE selection and if you can’t find it there, they don’t make it.

Beware– they close their store at random times without notice. Twice this has happened to me. I was very disappointed after getting a sitter for my baby and driving to the store to be greeted with a «no» as I walked in. They decided to close 3 hours early with no mention on their website. Annoying.

I have used Wallpaper City for many years whenever I need wallpaper. They have in-​stock paper (greatly reduced), but they have an amazing library of books for custom ordering. In addition, I have use their installation service, which was professional and competitive cost-​wise. They provide a great service if you want to have a hands-​on experience, instead of cyber shopping. I highly recommend them.

First of all, the employee was eating a sandwich and talking to us the mouth full. Asking in very bad manner what we do here and when we wanted to see a wallpaper they wouldn’t roll it out. Bad service and when we left, this wonderful employee also Gave us two fuck-​you fingers. I don’t recommend it at all.

Love this place! They have great selection and service. I highly recommend it.

I really appreciated the assistance I received in looking for flooring for my house. Great selection!

Johanna you angry old witch, because of you the owners of this place loose a lot of business.
You are an ANGRY old LAZY lady that needs to be fired.
Horrible customer service!!!

This was my first visit to wall paper city. I previously went to the design center which was time consuming– so this was a great alternative.
They feature high-​end close outs for grass cloth and wall paper in the back room. They have a huge library of designer books– as well for ordering. It’s like Loemann’s but for wall paper and grass cloth!
I think the blonde shiksa lady is named Sally and the other lady is Johanna. Both are straight shooters, helpful, and knowledgable.
I had a brief conversation with The guy that owns the place, Mike, apparently he has been a GC for a long time. He sounds a little European and was very charismatic he also has a great sense of style and taste– it’s no wonder he does all those celebrity homes.
This is the place you should go for high quality product for a steal of a deal.

Got some gorgeous wallpaper in the discount bin for a killer price. Also got introduced some new beautiful flooring that I’ve never seen anywhere else. Amazing selection here and Sally was very friendly and helpful.

I stopped in yesterday to find some samples for sale and was met with a plethora of options and a VERY nice staff member. I think her name was Joanna… sorry if I got that wrong! Got exactly what I needed for my project and will be back soon!

Just had similar experience today — on a wallpaper search. Same man and woman in having an arguement with each other instread of helping me. Could not give me prices on what I selected and didn’t seem to want to be helpful at all. So strange.

If I could give zero stars here I would. We’ve been looking for laminate floors and would prefer to buy from a local business than a huge corporate store, so today i went into Wallpaper City & Flooring. Within 5 minutes I was out the door because the gum smacking women behind the counter and her cohort couldn’t be bothered with helping me. Instead I was led to, then left with an enormous pile of HUNDREDS of samples that were only about 5 inch squares bound by chains, which A) don’t give you any idea of what they’d look like once installed and B) any clue about price. There was no way I was digging through the mess by myself and as I walked out she actually suggested that I go to Home Depot (can you BELIEVE that??). By comparision, the guy at Carpet Showcase just down the block came over and introduced himself by name (Jose) and helped us with eveyrthing from keeping within our budget to answering questions about installation. Go there not here.

If you are looking for wallpaper, wallpaper city is not the place to go. Any other wallpaper places in LA? ANY?