Bed Bath & Beyond

Wish Unilocal gave the option for a NO STAR review. This place (specific location) is just garbage. They had one cashier, and the manager gets extremely frantic calling on his walkie talkie for his employees to rush to the front… I end up getting pushed into a display because the employee was charging for the register. After waiting in line for 15 min (with NO ONE in front of me), I then ask if they price matched, the cashier asks the frantic manager if they do, and he rolls his eyes, starts babbling saying YES, and then walks away without offering any more assistance (and went on to explain that corporate is in their business). Horrible customer service and inappropriate attitudes while customers are around. And to top it off, NO BAGS!!! I had an entire cart full, probably close to $ 400 – 500 items in my cart. I was so frustrated at this point I literally chose the one thing I needed, and paid and left. Understandable I’m a dime a dozen customer, but when the management and employees actually treat you that way… business lost. I’m even removing my registry for my upcoming wedding… this place is THAT bad.

I go back to the Peninsula to go to a Bed & Bath. You can NOT get help at this store. And, what will it take for this store to establish a single line to the registers instead of this infuriating free for all that exists. It’s like whack a mole to try to find a cashier and then get there before someone else, or before the cashier is gone.

This store is a freaking mess, not only at Xmas time. Inventory is embarrassing compared to SF and employees just talk to each other, not helpful.
Seems like a waste of time coming here.
Stuff is all over the place, and no managers to watch or delegate.

People are friendly and helpful but I went online to get the instant 20% coupon and when I went up to purchase they told me it won’t work for 24 to 48 hours! Really??? Yeah very frustrating who wants to make another trip to a store so you can get a % off for your purchase? Won’t be going there again but I will go get my $ in 2 days… Very annoying. Most places you can get the coupon immediately. Why bother with that nonsense?

Typical, over-​priced stuff sold by lackadaisical staff. Had to ask for prices on the 2 items I bought, as they were not marked. Had to return one because it was defective. No bargains here. Good for seeing products in person before buying them elsewhere, cheaper, online.

I love Bed, Bath and Beyond stores. I can spend time and too much money on lots of things I may not need, but definitely want. So, I find it best to come to come with a plan, a list and my coupon in hand.
And, when that plan doesn’t work, then it is time for plan B. Forget the list and enjoy the chance to browse. So, that’s what I did. I spent a little more money than I planned.
All was good, until I got up to the cashier. She was friendly, but in a very business-​type way. She gave me my total and then I swiped my credit card to pay, but nothing happened — it was neither declined nor accepted. OK, I did not spend that much money and my credit card balance was zero. But, it was still embarrassing, because no one around me knew that as I said to strangers, «It’s OK, my card is good!»
So, after a few minutes of nothing and a long line developing behind me, she asked me to swipe the card again. So, I did. The receipt from the first and the second swipes printed.
Common knowledge should tell you that it hit my card twice. She didn’t think so, so she ripped up the first printout as I’m frantically trying to get her to understand what she was doing. I refused to leave. Let those is the line get angry. She needed to understand that she charged me double, but she didn’t get it. So, I asked her to call management over. Thankfully, the manager was smart enough to realize that there were two different authorization numbers printed on the receipts, so obviously there was a double charge. She corrected the problem.
As much as I love Bed, Bath and Beyond, I left here very frustrated. Even though my experience was not a good one, I would give them another chance if they were closer to me.

I went to Bed Bath & Beyond to purchase a gift for my cousins wedding, I’ve never been there for a registry so I asked for help and the girl told me that she would page someone to help me. Danny (I hope that was his name) came over and helped me find my cousin’s items, since I already had a budget in mind Danny helped me pick out the better gift that was in my price range. He was so patient and even went as far as helping me get 20% off my purchase since I forgot my coupon at home. Danny advised me to ship the item since it was free and it was a heavy item to carry to a wedding, so I agreed and he rung me up but noticed that I was charged for shipping. He went out of his way to refund me the charge, and even wrapped my gift certificate for me to bring to the wedding! I left Bed Bath & Beyond impressed with how well his customer service was, never have I ever received such quality service from places I shop at. Danny thanks for your help! You are amazing and Bed Bath & Beyond is lucky to have a hard working individual like you!

Standard BBB store though it’s one story since it’s a much larger square footage.
You pretty much can get any essentials you want.
What makes it awesome is their coupons in the mail — apply that to everything even if you bought it before. Money saved!

This is a great store that’s well organized. If they don’t have what you’re looking for they can ship it to your house for the same price. We received fantastic customer service, especially from Danny. Thanks!

Made a special trip here today to purchase something in their ad. They didn’t have any of it. The «manager» said that his stores couldn’t possibly carry everything in the ad. Really??? Seems dishonest or apathetic, at the least.

Excellent customer service and selection — special thanks to the Bridal Consultant (Danny) who spent a lot of time with us and helped us build our registry from start to finish!

I have been shopping at Bed Bath and Beyond for many years, and I have been to this location several times. The staff is always friendly and willing to help me find what I need. They always have great, unique products to help in the kitchen and bathroom. I have not had any issues with any purchases there, and I know that I can always return something if I need to. I will continue shopping here!

Not only was I helped more than once and by more than several people… one of the cashiers found my credit card I dropped in the parking lot on the way in and gave it to the store manager until I came asking about it. I did not realize it was missing until I went to pay. Great group of people. Keep up the good honest work.

It seems like they’ve gotten rid of some bad seeds and everyone’s been really friendly the last 6 months. Excited because I love Bed Bath and Beyond!

The store itself is fine– lots of interesting and useful products with decent prices, but the customer service I experienced today was just downright terrible. The two staff members I had brief encounters with looked miserable and addressed me as if I was some second class citizen.
Customer service sucks sometimes, I completely understand. But really, if you’re going to be clearly unhappy at your place of employment, either eat a candy bar and smile through it or don’t bother leaving your house.

This is one of my favorite places to just wander around and browse in. I love the kitchenware section. I end up just looking at everything, sometimes twice. I am a big fan of kitchen gadgets — just ask any of my friends.
I’m the kind of girl that will normally go to a store knowing what I want, go in and get it, and leave. Not this store. I will blow an hour or more just walking around looking at everything.
The couple of times I have asked for help with something was not good, though. Wasn’t very happy with the customer service, but, hey, It’s BBaB…

I could spend hours in this store. It’s conveniently located very close to a World Market, so when I find myself in that part of town, I can hit both locations! Just have to be careful not to get suckered into all those impulse buys!

Awful customer service! I’ve been here several times in the past year and each time I’ve left saying I’ll never go back. The typical visit involves me not being able to find an item, then not being able to find an associate, then finding an associate or the item and discovering the item is stupidly overpriced without their 20% off coupon (as a side note — I hate that gimmick. I much rather stores be upfront with their pricing instead of trying to make me feel like I’m saving something when I know I’m not). And then proceeding to wait a ridiculous amount of time in line while everyone piles out their friggin coupons.
The worst thing I witnessed was what I believed to be a mother and daughter trying to get an item off of a high shelf and they looked around for an associate, couldn’t find one, got tired of waiting, and grabbed a ladder, and proceeded to get the item. Halfway up the ladder someone — I think a stock person — told them to get off and how they couldn’t use it and they explained that they couldn’t find an employee and the employee continued saying how the ladder was for employee use only and that they were short staffed because it was Sunday. I was unaware Sunday was a pass for poor management.
While all this was going on I found my $ 9 item (a funnel) and then went to check out. I stood in line for 5 minutes before setting it down and walking out. I went to Marshalls and found a different, but still acceptable, funnel for half the price and without the fuss.

Bed, Bath & Beyond is a headache waiting to happen, but it’s almost impossible to not stop and shop. I wish the store wasn’t so utterly cluttered with stuff you’ll never use but somehow end up needing. Everywhere you turn here will be some kind of household tool that will be useful.
As much as BB&B throws those 20% coupons at you, you’d think they’d be hurting for business. So stalk up and go to town!

This is just another big Bed Bath & Beyond. I almost never go without some kind of %-off coupon. It’s quite cluttered, but what BBB isn’t? They have a nice variety of travel sized stuff and containers.