Marshalls

Marshall’s is pretty much a nicer ROSS.
You can find incredible deals if you sort, pick and dig.
This is a HUGE location in the Costco shopping center.
This place is great catered to women. If your a dude… you have a very slim selection of clothes to choose from. If you are a husband that got drug here by your wife, then I am sorry. Marshalls sells ear buds to help make your shopping experience more pleasant.
When I come to Marshall’s, I head straight for their active wear section. I would like to see more tank tops available. After I go through the active section, I then head straight for their Pet Section. They actually just happened to move the pet section. I had a mild heart attack because I couldn’t find it. I can find poop bags, name brand toys & shampoos for a ¹⁄₃ to a ½ of what Petco and Petsmart would sell.
All in all… clean store and great deals. Today, the cashier wouldn’t take «NO» for an answer when I told her «No Thank You» for the Tj Max credit card.

Sometimes I’m in search of that less common/​more difficult to find nicknack to make my space feel more uniquely mine! Other times I want cute boots and bras. Whatever I am searching for I’ve enjoyed roaming the aisles for treasure that won’t break my bank account!
There’s a little bit of everything here. Throw pillows, club chairs, wood wick burning candles, glassware, cooking utensils, cookware, SHOES, yoga mats, free weights seasonal themed items luggage etc.
Ok maybe not everything.
I didn’t find jewelry.

I wish they wouldn’t allow parents to let their children run around screaming and crying. It’s unpleasant for the sensitive ears! Also they need to have more seats to try on shoes. They either have kids sitting on the ones available or are dirty.
I cannot complain about the prices, I get great workout clothes at a fair price.

If I could take stars away, i’d do –5. Very poor customer service! Would not allow me to use a family room with my child that has a seizure disorder, and instead we were told we had to wait for mens room, they only have two and had to squeeze into a small fitting room.
And the younger clerks are rude. They really give you the evil eye but if it’s a young handsome man, smiles from ear to ear.
I’ve been shopping there for years, you just lost a customer. These young primadonas need to know that in business, you accommodate to the customer, its just a fitting room.
I will be calling their customer service and report it. I’ve never had any issues in any stores and made me upset being treated discriminatory like we were today.

I like bargain shopping. I got some great gifts for my daughters 10^th birthday. I like giving reviews when I get great customer service. Dolores helped me at register 1. She wassuper friendly, personable and engaged in conversation. I love when people are friendly and treat customers with care at big department stores!

Marshalls is a great place for inexpensive stuff. I go there mostly for clothes since they’re just as good as regular stores, but much cheaper prices.
I check out the shoes there pretty often, but don’t find much in my size 12.5−13. Others surely have an easier time finding decent shoes there.
They also have a nice collection of kitchen and bathroom stuff, but I don’t stock up on that too often.

Marshalls is the stop that you have to make if you are planning to update your wardrobe, kill some time, or spend some money. You have to go in to the store with the mentality that yes, this is a discount retailer, yes it’s on the south side of Santa Rosa, and finally, yes, it get’s busy on the weekend. Don’t expect to get catered on by the staff, don’t expect to find what you are looking for, and expect to deal with some entitled obnoxious customers, but if you manage to get through that, you will be amazed what you can find.
My greatest find was $ 1500 John Varvatos jacket I got for $ 150.
The quality of clothing Marshalls offers is vastly superior to those that Ross and Burlngton offer. Yes you will have cross over, but Marshalls offers more designer brands that are geared towards sophisticated styles, while Ross and Burlington are more street wear/​swag stores.
Overall, I love Marshalls for giving me the opportunity to keep up with trends and low prices. Hell even Clinton Kelly and Stacey London of TLC’s What Not To Wear recommend Marshalls as a place to buy great clothes at even better prices.
Get ready to hunt and be amazed at how good you look with your awesome Marshalls finds.

I bought a summer dress ensemble:. Beautiful style and inexpensive price.

Marshall’s is geared towards women shopaholics, not my cup of tea!

My favorite store for everything! This spot is organized and clean. Staff is friendly and I always find something I like.

Love this place, the workers are so sweet, and the deals are even better.

I am a loyal Marshall’s company customer. I always find great stuff and spend some good money. The woman who was directing the line was lovely but Mr «I am In the wrong line of work“never looked up or said a word. He was doing me a big favor, I guess.
So cashier #2 who was working on Tuesday! Go get a job that is not in customer service! Do us all a favor. Please

Every now and then I’ll find something. If you are patient and into scavenging you’ll probably find something. I’m not into that though and I’m NOT patient.

I am a major discount shopper… and this place is a major disapointment… I was surprized to actually find a few pair of designer underware that were actually my size, decent colors etc. But thats all I’ve found here in the past couple of yrs.

The cashiers here today were very friendly. Love the selection in this store I always find something.

I am a frequent Marshall shopper. I don’t come here to load up my cart with huge quantities of stuff, like I do sometimes at ross. This is more of a pick and hunt kinda place.
But! I do love jean shopping here. If you are patient and are willing to sort through the racks, you can find some outrageous deals on great jeans. I love buffalo jeans, and I buy them all here at marshalls.
I also love their kitchen area. I recently have purchased 2 aprons here, as well as storage containers and a beautiful teapot. Its not the ‘go to place’ when you are looking for something specific and in a hurry, but if you are planning, or looking to complete something over time, there are some good deals to be had. I got 6 soufflé cups for $ 3.99. They are martha stewart, and easily a $ 20 purchase anywhere else. Maybe you don’t need soufffle cups. but I do.

I’ve had my own issues with the check-​out line around Christmas (haven’t really gotten into « Unilocaling» until now). It was a Thursday afternoon around 4pm and my wife and I were walking to the front of the store to check out. There was a woman standing in-​between some clothes racks that we didn’t notice and two registers open with only one person in line at each… so we walk up behind one of them and wait. I start looking around and the woman by the clothes racks starts waving at me. She pointed up and there was a sign that says «Line Forms Here» over her head. Assuming she got in line behind us, I shrugged and gave her a «Oh well, we’ll wait up here» look as the transaction in front of me ended and they began to ring us up. About 15 seconds later, an employee comes over and accusingly says «You can’t jump the line… there are people ahead of you.» as he gets on the register next to us and calls over the woman from the clothes rack who then starts to rant with the employee about how rude we were. This continued as I tried to explain it was an honest mistake and I’m not some a-​hole looking to save 3 minutes of time. The employee continued to discuss our rudeness with the customer! Needless to say, we left and haven’t been back. Why would you have a single-​feeding line on a Thursday at 4pm? Expecting a huge rush of people looking for mismatching patterned plates and clothes missing buttons?

As a frequent shopper of Marshall’s I thought I new the rules of check out and returns considering every time I am there someone is usually angry about the «check out» line. Not every one reads the sign that says «form one line». OK so I go and shop and then head to the return counter to make a exchange. Not a soul around and BOTH registers have a sign that say «This register closed please go to the next line». So I thought well I better head for that long line because I do not have all day. They must be short handed not to have anyone working in returns. So I stand in line and finally it is my turn. As I put my return on the counter I can see the girl shaking her head. I am in the wrong line and need to head to returns. I explained no one was there and it said for me to come over here. Well the checker next to us calls Maria over and says «Can you help do a return because this lady is causing a seen». Feeling very insulted for trying to explain my situation I ask Maria. «What is the policy?» What should I have done. There is no bell to ring it did not say wait her someone will return shortly… Then the Manager pops his head over and said «If you would have just wait someone would have helped you». OK. My question is what idiot waits at a sign that says «CLOSED, GO TO NEXT LINE». Not one employee said to me sorry for the confusion, we should fix that or let me help you. No they all made me fell bad for following the sign.
I do realize TJ MAXX is the same company but it opens it’s doors on the 21^st and I would much prefer to do my business there.
Let me go back 2 days prior to this experience. Again headed in for exchange to the return counter and some lady darted in front of me. She had been waiting in the single line and assumed it was her turn. After the guy at the counter explained she had to go back this was returns she did not seem happy. He looked at me and said «Let me just help her first». That’s fine I replied. So considering EVERY time I go in and there always seem to be confusion over where to stand in line; does Marshall’s have stupid customer’s shopping at their store or does Marshall’s have stupid employees??? Here’s a hint. Purchase a Large Red sign with an arrow.

Update July 2015: I have found no need to buy men’s clothes here for the past 5 years, though my wife drags me in here with her once per season.
I’ve become a super deep discount shopper at Macy’s downtown Santa Rosa store. Yesterday I bought 2 pair of golf slacks on the 65% off rack. Original price $ 80 per. Final price after additional discounts, $ 11.90.
Though I am critical of Macy’s slow & steady descent into shabbiness, I certainly get better clothes quality for lower prices than Marshalls.
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I am a big fan of Marshall’s when the store has good quality merchandise in a well maintained store. The Novato Store is nice. The Marshall’s in the Pruneyard Campbell /​San Jose CA is great.
This one located on the crappy side of Santa Rosa sucks. Poor clothing selection. Men’s clothing selection is dismal. Any Penny’s has a better men’s section than this place. Disorganized layout. Overcrowded aisles. Too tightly packed racks, take one item off the rung & 4 more fall to the floor. Merchandise scattered around by the low budget shoppers is not picked up by the employees.
I’ve been in better looking Salvation Army stores.
Avoid this place.