BNC Auto Care

Brought the Honda Element in for an oil change. Advertised price was low.
Got a quick appointment. Gave me a next day service time.
I sat in the waiting area while they did the job.
Problem: The new oil filter was screwed on incorrectly. Started to drip oil after I got home. Wife was pissed that our concrete driveway got oil stains.
Brought the car back. BNC admitted that there was an oil leak. Installed a new filter. Solved problem.
Gave me a card for a free oil change at next visit.
Nice people.

We’ve been bringing our cars here for years. From a oil change to a timing gear, these guys take care of everything. Every i is dotted, every t is crossed. Very courteous professional office staff making sure deadlines are met and we are notified if finished early. I even get my tires here and patched if needed. I am a customer for good. Thanks for taking care of my car as if it was your own.

Just completed my second Smog Check here. First was several years ago and both times I was very happy with the process. Today, Tyler assisted me and was friendly, efficient and fast. I was in and out in less than 30 minutes even though I was early for the appointment. Price is right and the service was outstanding. I highly recommend this shop.

I don’t usually write rave reviews. Especially for mechanics or Smog shops. This shop changed my opinion. I showed up early for an appointment for a smog at 1pm which is around the time the employees start trickling back from lunch. Immediately, a young man put his lunch down, approached me to see what I needed, then actually pulled my car in and started smogging it while on his lunch.
He told me to go check in at the front desk. Where Tyler was absolutely incredible and polite. Anyway, I kid you not, before I got done signing the forms the young man, Ozzy, was walking in with my Smog test results and keys.
I remember clearly he quoted Pulp Fiction. «That was fast» I said. «If I’m fast with your smog it’s because time is a factor. I think fast, I talk fast and I need the cars to move through fast»

I cannot say enough about BNC on Calistoga road. I know a enough about cars to know they are honest with fair pricing and excellent customer service. They have even driven me back to my home when I could not arrange for a ride back in the morning.
They have serviced three of may cars. When something looks like it may lead to major bucks, they have taken the time to explain the situation and in one case, explaining that should the perceived solution not work (i.e. honestly saying they could not be 100% sure), the next would lead to $X dollars and that I should consider the value of the car as the cost to value may not be worth it.
I ended up deciding to do the work as my girlfriend loved her car but, a major factor as well is they my experience with them historically had been exceptional.
Everything worked out OK.

Great service and customer care.
Won’t go anywhere else.
They’re conveniently located next to a shopping center, so oil changes with a car load of kids is a total possibility.

I had an incident where I went to get my oil changed and took time off work to do so. The man at the front desk let me know it would take about 45 minutes to get it done so I gave him my keys and waited around the corner. After almost 2 hours of hearing nothing (they will call when the maintenance is done) I walked back to BNC to see that my car had still not been worked on. The man up front stated «I told the mechanic he had one more car to work on before he took lunch, but I guess he didn’t hear me.» I was a little frustrated and let them know I’d call to reschedule at another time.
A couple weeks later I got a call from BNC stating how sorry they were that this happened and even went so far as to offer me a free oil change! I was hoping for a discount, but free? I was pretty happy and excited to get that call. Thank you BNC! I will always be a returning customer, even if I didn’t get a free oil change, but that just says a lot about their customer service and how much they care for their customers. 10 out of 10!

I cannot say enough good things about BNC. They have top-​notch customer service and have kept our little Saturn running much longer than we ever thought it would. They are always honest and work quickly. In fact one time they replaced the plug for us and then found out it was something else that was causing the issue with our car — when we brought it back in they comped us for the plug that they had replaced. We’ve used them several times since. Top-​notch customer service!

Best customer service ever! Tyler is the man over there. Fixed my issue same day, and didn’t even charge me for the part. That’s why I take all my cars and trucks there. Customer for life

Really great service, quick and easy, smog check for $ 44. Make an appointment though because they are busy.

The First time with BNC, I had a great experience with their work, prices, and promptness so I kept going back.

First time on this shop. need an oil change for my toyota camry ’93.the price of an oil change is cheap also if you have a coupon receipt from safeway it help. ask for Bill he had a good customer service

Great shop, honest quotes, competitive prices, quick too! I’ve taken 3 different cars here and have always had a good experience. They can get pretty busy since they are a pretty small shop so I’d call ahead if u can, another nice thing is that there oil change prices are probably the best in town!

WOW!!! Bill, the owner is great. We haven taken our car to him twice for an oil change and check up. They were very thorough. Unbelievable service, fast, and their prices are great!!! If you don’t take your car here, you’re missing out.

They got me in right away and had me out in an hour for smog and oil change. The receptionist Avida is very helpful and went out of her way to make sure everything was correct. I would come here again. :)

Very friendly and fast. I dropped by at the end of the day just to ask if they do oil changes and pick up a card. Bill at the desk was very nice and friendly. When I called for an appointment they answered on the first ring, no putting me on hold. I got an appointment for the day and time I wanted. When I arrived Abby (?) at the desk was welcoming. Even though she was quite busy, she acknowledged me immediately and got my information. My car was started right away, and it took less than 30 minutes to change the oil. She checked in with me a couple of times to let me know what was happening.
Meanwhile, several more customers had come in. They each were treated just the way I was when I arrived. Abby was also on the phone trying to track down an apparently elusive part for another customer while I was in the office. She was efficient and still friendly with every call I overheard and seemed to be going out of her way to help the customer get the part.
Overall I was impressed with the efficiency and professional, yet friendly service. The only suggestion I would have is to perhaps offer coffee and maybe a couple of magazines or the newspaper to read. The waiting area is just chairs in the office, but since I was in and out so quickly it really did not matter. I would definitely recommend these folks and hope they do well.