Dunkin’ Donuts

A sweet start to the morning
It was early when I stopped in on this Saturday morning, I was the only customer. I was greeted when I reached the counter and quickly had what I came in for, a glazed and maple topped donut and a cup of coffee. The donuts were sweet and fresh.
They have a pretty large dining area, I sat there for a bit and watched some TV while enjoying my round treasures.

I usually love Dunkin. The food and coffee was still as good as usual but the service was incredibly slow. They had 1 person working the register and filling orders. After waiting 10 minutes 2 employees appeared from the back. Maybe they were both on break? Definitely need at least 2 people at all times. We drove the extra distance to Starbucks the next morning.

If I could give zero I would 20 in line and an attitude couldn’t get out of line once you are in drive thru

Let me preface by saying this DD is okay, as long as you are the only one there or in the drive-​thru. When things pick up, this place goes into melt-​down. I’ve been in Dunkin Donuts all over the U.S. as I travel for my job. I’ve been in and out of this location a few times a month since it opened. In terms of service it doesn’t get much worse than this. Not only is it understaffed and mismanaged, but the staff in untrained and seems to be just miserable. Painfully slow doesn’t even begin to describe it. If they were any slower they’d be moving backwards. 15 minutes in line on a Sat morning with only 4 people in front of you? C’mon… The DD’s out there that the owners have a heavy presence (like 2 others in Sarasota) are models of efficiency. Double check your order! Because in 6 months I’ve been given the correct order maybe once. It’s either wrong, miscounted, or sometimes more than what I asked for.
Today was probably the breaker. After waiting in line for 10 mins behind 3 people that had small order. In the middle of taking my order the girl walks away and Debbie (the manager) shows up. She then stops to have a conversation with another worker while taking my order. Surprise… it came out wrong. When I asked her about what was missing, her first response is «I read your order back to you… I don’t know what you want». There’s Page 1 out of the «Bad Customer Service 101» book. I asked her to fix it. Nope… go back in line and order another. Yep… my fault because I didn’t double-​check her work, and according to her my fault because she read it back to me releasing her from the responsibility of doing her job and LISTENING!
It’s a shame… It’s a nice new location and always very clean. I figure every new business needs time to work the kinks out. But there’s no hope here with the current bunch. Like I said, if you’re the only one here… you’ll be fine. More than 3 cars in the lot… just drive up to another location, or the Starbucks on Clark Rd.

This review is overdue but is specifically for Debbie.
I went through the drive-​thru a few weeks back and was picking up coffee for myself and bakery goods for others. Debbie wasn’t the one that took my order but she was the one that made my coffee.
While I was waiting to pay she came up to the window and handed me my coffee asking me to taste it so she could add more of whatever I felt it needed. I was so shocked! I have never been asked that at ANY major chain. Usually the barista makes your coffee and if you don’t like it you either deal with it or ask them to make you a new one. I expressed to her how much I appreciated that because I did want some extra milk added to it to lighten the sweetness of the syrup. She said she knew how important it was to get each persons coffee right because everyone likes their coffee a little differently.
This is truly the best customer service and I hope management can notice what an outstanding employee Debbie is.

This is a new Dunkin Donuts, service has been fast and they make my coffee to perfection. This location has a drive thru and a lot of parking.