Von Paris Moving & Storage, Inc.

Von Paris Moving & Storage handled my move from Maryland to Florida, and they did an outstanding job. Their pricing was competitive, the communication throughout the process was thorough and informative, and their coordinator, Jay managed the schedule perfectly. Most impressive, the men and women who did the packing, loading and unloading were on time, friendly and polite, they were efficient, fast-​working, and showed great care and respect for my belongings and for the properties I was moving out of and moving into. My move was completed with nothing lost, nothing broken, and no damage to either property. I would absolutely use Von Paris again!

I used this moving company for an overseas move a few years ago. I never got a chance to write a review, but now that I am on Unilocal,I figured I would put one together today. I would highly recommend the movers that took care of my move and recommend them over and over again. They were quick, professional and timely and I never once felt like there was anything they would not be able to handle. This was the first time I was moving out of my house after being here for 13 years and I wanted the move to run smoothly; with Von Paris it did just that with not one broken item. They were awesome and I would use them without hesitation.

It’s unfortunate that I have to submit this review, but I felt it necessary to communicate with the public about my latest experience. I had used Von Paris before for a household move and had a wonderful experience. So, I decided to use them again although they were very expensive. Moving is a very stressful activity and the team at Von Paris actually added to my stress. The contract was as follows: Pack June 9, Pickup June 10, Deliver June 15 – 18. Sounds reasonable. I should have known it would go south when the packers showed up without a marker. It took him over an hour to return. Bottom line with the packing: although the truck was over 30′ long, my belongings would not fit because there were already 2 loads on the truck. Now it’s 6pm and they have to go get another truck and all my stuff is sitting in the street. They got an additional truck and still it would not all fit on the additional truck. It’s 10pm now and they are forced to move the remaining items into my garage. So, now they tell me they will return in the morning and pick the rest of my items up. Of course, I did not hear from them the next day and finally another truck was dispatched at 4:00pm the next day after numerous calls to customer service. Now, all my stuff is on three separate trucks. The truck driver assures me that he will be there to deliver Tuesday, June 16^th. I’ve taken off the week expecting to receive my household goods and he only shows up with the stuff from the first truck on the afternoon of the 18^th. I didn’t receive all of my items until June 24^th. I had to pay a friend to take off of work because I couldn’t be there. To this date, I have not received an apology, any compensation, or refund. I’ve attempted to contact customer service to let them know about broken items and missing items. They stopped taking my calls back in June. I was never rude or disrespectful. I do not recommend using Von Paris, because simply it appears as if they could care less what happens in the move process, but just that they get your money. I paid them over $ 5200 for a move that should have been pretty straight forward. BTW, they lost a set of $ 1500 red skis. How do you do that? Oh, I guess by spreading items across three trucks!!!

Moving is always a very stressful situation.
Imagine how much better it would be if your family was in the moving business and they moved you?
My family is not in the moving business but Von Paris treated us like family. There were the usual scheduling and delivery issues but Von Paris reached out to us like we were family and made sure that everything was alright when the move was completed. I felt like they took a special interest in our welfare. Special thanks to Kathy C.

Von Paris is well known. But the experience I had with them was not great. Their estimator came to our home to quote a price. He admitted he was new and it showed. He didn’t seem to know what he was doing.
I was uneasy but decided to use them. They are very expensive. They moved our items but also forgot to move certain large items showed to them to move. I had to actually do some of it myself. I complained and they were not receptive. I asked for a partial refund for my trouble. They refused. I contacted an organization in the Baltimore area that helps people who are unhappy with movers. A meeting was set where the complaint would be mediated. When this occurred, suddenly Von Paris made an offer that I accepted.
Get several estimates before you choose. There are many companies out there.

Recently used Von Paris for a move. While our procrastination created an emergency for us, they took it in stride and were able to schedule us in four days.
They made a very stressful event in our lives, Easy. The crew was courteous, professional and careful with our things. Would highly recommend them and will definitely use them again.
Thanks Von Paris!

We used Von Paris for our office move this past February, 2015. The move ran very smoothly, and everyone said that Steve Gossman and his team of professional movers did a great job! Thanks for working with us on every level to make this happen!

We used Von Paris for our 3 day local move and we are extremely happy with the whole process. Tom and his crew, Russell, Bill and Dan were all very professional, hardworking, polite and conscientious. When they got there, they protected our doors, wood floors, etc and got right to work. Never saw men work so hard. Everything went seamlessly! Not one thing was damaged! Everyone we had contact with was wonderful, from sales to customer service. We wouldn’t even think of hiring any other moving company! Thank you Von Paris for alleviating our stress about moving and providing us with the best crew ever!

Top notch company and a pleasure to work with. When moving I would not consider going with anyone else. Fair prices and the staff I have met is great. Plus, they move everyone from a regular joe shmo like me to U.S. presidents and the Baltimore Ravens… What more can you ask for! :)

In August, I relocated from Severn, MD to Plantation, FL. Everything went smoothly as could be expected, considering it was a sudden move. I made the first appointment at my home to get the price quote, and that went well. The packers and movers were able to get to my home early morning the day of the move, and they were done by noon, and I was able to get on the road that afternoon. Everything arrived safely to my new home with no damages. I’ve dealt with other moving companies due to military moves, and this company exceeded the customer service of any other company I’ve dealt with.

I scheduled an appt. 10 days ago to get an estimate for my move from Baltimore to Indianapolis. Appt. was for Thursday July 3^rd @ 10:30 — 11:00. Called to confirm appt. Wednesday July 2^nd. &10:50am July 3^rd, the day of the appt. I called to see if Nick was on his way and they said that their was no record of my appt. WTF!

I’m updating the review a year later here. The move process and insurance work finally came through. All in all it could have been worse but it really does appear as if most of damage was due to things on the loading end and the lack of staff. In doing the unboxing there was a clear point where they stopped giving a hoot. Items from the first two rooms were overpacked and shown love, items from the last room appeared as if someone just started tossing things with little care into the box.
Funny that to pack and load I got 2 guys, to unload (no unpacking) I got 3 guys here in Seattle. Clearly something wasn’t communicated in my process. I did end up getting paid for the damage but the payout is largely inconsistent and took a long time to actually get (4 months). Some stuff got covered for near full value, other stuff for fractions of their value for similar damage. Overall not terrible but not what I’d expected, especially since I imagine it’ll cost more for repair than what they paid me on some things. On the bright side I got to keep everything, so yay?
Not that I’ll have the chance, but I don’t think I’d move with these people again. Maybe this is status quo for moving companies but I’d hope not — if it is I’ll update this some years down the line. I’ll take it as a lesson learned and ask how many people are coming next time and expect it to be 4 at least.