Akira

Went in yesterday to browse for an ivory dress. Louis helped us & was great! Although we didn’t end up purchasing a dress there, he was extremely helpful & fun. I

To be honest, I love the stores brand and clothing. The set up is amazing and everything was arranged extremely well for it being a rush hour there. The environment in this certain location was horrible. The cashier, Jenny C, looked very irritated and basically screamed to another employee when she could have simply used her headset. I would also appreciate if she would explain the return/​exchange policy to me more in depth instead of telling me to read the brief explanation on the receipt. The other employee, I didn’t get his name but he was the only male working, was very helpful with showing me a certain shirt I was looking for. He showed great customer care as well as being very enthusiastic.

Love this store, unique clothes and great price. Just want to say Sabrina is great, she helped me find a dress for my daughter baptism. It’s something I will never pick for myself but it look perfect. Will shop here again! Thanks Sabrina.

I think this is the theme for majority of this chain stores. Bad customer service, cheap clothing, costume jewelry, cheap shoes with the option to purchase higher end shoes such as hunter boots. Customer service at this store is poor. Employees stand around talking to one another instead of assisting customers. I should have known what kind of store I was walking into because they were blasting Lil Wayne and all current rap songs. When I asked for a certain shoe size it was like I asked for too much. I’m giving two stars because they did have a nice Maxi skirt I really liked but they were asking $ 55. I wouldn’t dare spend that much on an item in this store.

Clothes are everywhere from great material to cheap material and so expensive to Deb cheap. I was uncomfortable from the minute I walked in when 2 different floor salesman followed me around asking what I was shopping for and what my plans were for the weekend. LEAVE ME alone when I’m shopping. They should have just pushed me out the door the way they stalked me. I also did purchase a dress from there and it was Akira brand… Dress made it only 3 hours into night before threading came undone on the straps.

I lack patience and I hate woodfield mall. Two very bad attributes for a shopper. Well I am not much of a shopper either so there you have it. If I ever go to this mall is because I was dragged or I really have to go and I cant avoid it. I guess Akira is a big plus for me, otherwise the experience would be a whole disaster. Did i mention how i really dont like woodfield?
I have been going to Akira ever since I moved to chi in 07. Back then I used to go to the clarck and fullerton location which was one of the pioneers. It was such a little store but it was adorable. Convenience wise I am glad they expanded on the burbs but they also started doing commission so the shopping experience hasnt been the same. I dont like to shop so I dont want to be bothered on top of being annoyed. I will buy what I like. Get off my a. people!
Personally I love the vernon hills mall location because it is very quiet but the woodfield mall location is closer to my house. They have fun clothes and cool jewelry. Alex is one of my fave girls in that location. Very sweet and not overbearing.

Worst akira I’ve ever been to. I’ve been a faithful shopper to akira for over 6 years. I go to this once rarely, only because it is close to my house. Selection of clothes is very small. Also, the staff at this store is the worst. I know they work on commission, but no one ever even says hi to me when I am there. I’m not asking you to shove clothes down my throat but every customer should be greeted! Even on slow days when there is no one there all the stylists just talk to each other and ignore customers. Definitely worth making the way to the city over going to this location ever! Also talked to other akira stores about the customer service problem, seems to be pretty well known. Seems like the owners would try and do something about it. Very disappointed!

Most of the staff is super helpful and can help you pick out different outfits you might like for whatever occasion you are shopping for. The prices are great and so is the layout.
I’ve absolutely no complaints about this place other than sometimes they have too much of one particular style. That makes it tough to shop when that style isn’t yours…

I was extremely surprised by the size of this store. Due to the fact that it’s located in Woodfield, I expected a larger store. I’ve only shopped here once, and really wasn’t thrilled. I did like how the sales associates didn’t bother me, because usually when I go to Akira, they’re all up in my biz, trying to get me to try on things I’d never wear. That’s fine too, if you’re in the mood for trying on or feeling a little uninspired. This day I was on a mission so I enjoyed the fact that I wasn’t bogged down with endless selections of outfits that I really didn’t care to try on.
The sale selection as well as the area for basics, like tees and leggings seemed large in relation to the rest of the store. I’ll definitely continue to stop in because they typically have cute dresses and tops, but I don’t think this store is anything special.

I love Akira and especially this location! Really trendy, reasonably priced, but better quality than Forever 21. This location reminds me of the closed Northbrook location because it’s smaller so you are not overwhelmed with the selection and all their staff are really nice and helpful (not to mention some of the associates from that location are now here).
Izabella is my go to stylist. She pulls stuff for you to try on but not overly pushy and really honest. Of course, I may be a tad biased since she’s been helping me starting from the closed Northbrook location, BUT I have seen her with other customers and she’s just attentive!
Probably the only bad thing is that the store is located at one of the far corners of the mall that’s not as heavily visited. So unless you know it’s there, you probably won’t just stumble upon it. It’s great though because you can take your time and look around without feeling pressured to hurry up. Let’s see how long until everyone catches on. Happy shopping!