Buffalo Wild Wings

This was the worst BWW experience that I’ve ever had.
A couple of work buddies and I went to this BWW for lunch. When the waitress came out, she told us that they were doing a test run on a promotion that they have to get food out in 15 minutes or less. The idea of the promotion (as clearly stated on the timer which she left with us) is that if the food doesn’t arrive within the 15 minute time frame then ‘your food is free’. She left a tablet with a timer on our table and she started it up. The 15 minutes ran up and a little later our food showed up. We notified the server and he said that it was a test run and we don’t get the food for free. Then the general manager came by and I told him. He responded that it does not say anywhere that the food would be free. I then showed him the tablet on our table which said 15 minutes or the food is free. After seeing that, he responded that in his experience no lunch has ever come out in over 15 minutes, so he would have to check with the server. When he came back a free minutes later, he said «well its just a test run so you’ll have to pay for it. It is what it is». Not wanting to make a scene we decided just to pay and be on our way. If the wanted to simply get an idea of how long it took their food to come out, then they could have simply asked if we minded if they had a timer on our table. Instead, both the waiter AND THE TIMER ITSELF said that we would get free food if it took longer than 15 minutes. Worse than running a ‘fake’ promotion or a ‘test’ promotion was the managers approach to a resolution: ‘it is what it is’. BWW is a great restaurant and has delicious food but I urge people to stay clear of this specific location. This doesn’t have anything to do with our server and I hope that other people who run into a similar problem still remember to tip since this reflects a problem with policy and management and not so much a service error.
I had frequented this place about a year ago since it is close to where I work. Now I remember why I stopped going.

Party of 7 walks in the place is pretty empty at 10 pm Tuesday night. Two parties of 4 get tables ahead of us. There’s a long table that wasn’t cleaned until we finished eating since before we got there. So they stuck us all on 2 small tables put together.
Took 15 minutes to get our drinks. I didn’t get a refill till I was done eating followed by telling us «sorry I was busy with other tables» when she was just talking with another table.
Wings had no sauce on it. She touched the food as she tried to hand em to us.
All Schaumburg restaurants are losing heart. Sad to see.

Worst BWW i have ever been too — Picked up an order for lunch. What a waste of money — Chicken wrap was suppose to have asian zing tenders and maybe only one tender had it on there and i think there were a total of 2 tenders in the whole wrap and it was just cut in pieces. Very few fries but they were cold and not just like they had been sitting for a little bit they were cold probably had been sitting out a couple hours. Don’t waste your money on the mac and cheese. BIGGEST waste of money — no flavor and how do you charge 9.29 for one thin layer of noodles. UGH just terrible — management you should be ashamed of yourselves for letting food go out to customers like this. I wouldn’t come back if it were free!

This location of BWW epitomizes what is wrong with this brand lately — I’ve been thinking BWW have been creeping up their prices and becoming a bit overrated but, today, really made me irritated: I thought a basket of fries for $ 3.99 was bad, but now $ 4.49? GTFO. They don’t even fill up the box anymore — mine was barely scraping the bottom. Soon they’re gonna ask for $ 1 wings on Tuesdays. BWW is becoming a joke.

It’s bdubs… What can I say? Table was sticky and floor dirty. Didn’t think there was enough waitstaff. Great place to watch the Cubs game tho. Lettuce was wilted in my salad but I ate it anyway. Lol

I came in a big group so I know the waitor was going nuts. However he did a great job. The food was amazing. I got half bbq sweet boneless wings and half garlic parm. amazing! best wings ever!

I love this Buffalo Wild Wings location.
Went here this past weekend with my mom. The only thing that disappointed me was they get rid of their lunch specials on the weekend… probably because they get most business on the weekends and are trying to get as much money from their customers as they can :/​so that was disappointing but our meal was very good. I got a small boneless wings, half teriyaki and half medium sauce. I asked our waitress to make them «wet» which means more sauce than usual, but she put «extra wet» stickers on my order so my wings came literally drenched in sauce, way too much to be appetizing. So that lack of communication was a little frustrating but I just put my wings in another paper bowl away from all the sauce.
Our waitress was extremely nice and friendly. This is a great location, just a few short blocks from Woodfield Mall.

I usually Love BWW! However we placed an order for pick up today and boneless wings are half old and half fresh. Very disappointed!

So this is my third review on this Buffalo Wild Wings! I am proud to be the Unilocal «Duke» here as I have checked in here the most times then anyone ever coming to this location.
I am an NCAA coach and so obviously I live my sports, beer, and wings. Alpha male style. I recently had to move temporarily to Cleveland to coach at an NCAA college out there so whenever I come back home I have to come to this location. I have been to other locations in this area, but this is my number one spot.
I personally think the service here is awesome. I never had problems here and I usually have Greg as my server. He is now a trainer and has been my favorite server so far out of ALL the locations. He is also a trainer and I hope he goes up the ranks within the company. He always knows what my order will be as well as my girlfriend without us even saying anything. Good memory!!!
The only complaint I have is how prices are increasing especially for the wings. This is not the locations fault and not even corporate. I heard that demand was so much for these wings that the 3^rd party that supplies the wings couldn’t keep up. They need to lower it because I personally think it’s too much. I also think they should do an all day thing for Veterans Day and not just 3 hours, but I know corporate is trying and they actually do a lot for the military. The Tuesday and Thursday night wing specials are probably why they are special because of the price and this is probably why these wings are expensive on other days.
Great food, great service, and I can see why they do good revenue wise. I usually sit at the bar side with a table. If you do, please make sure Greg is your waiter. He had been here for several years and always guaranteed a great service!

Been going to this place for two years now and last time me and my fiancé where there he order something that he thought is something different then what he got which was his fault 100% they totally understand and didn’t charge us for it wings always great and I’m happy with this place !

Let it be known the one star they are receiving is because my food was still satisfactory.
Came in on a Wednesday evening with a couple friends to catch up. We ordered a round of beers and then quickly got into conversation amongst ourselves. We informed the server that we would need 5 – 10 minutes to decide on our orders while we conversed. 30 minutes goes by before we have to flag him down to place our order, which is insane considering the restaurant was not even close to being busy.
We received our food promptly and the food was on par. Nothing outstanding. Upon trying to leave, it took another 15 – 20 minutes to flag down our server again to get our checks. Pretty ridiculous if you ask me.
It should also be noted that the Blackhawks Ice Girls were there as well trying to gather email information… I mean… give away tickets. Heaven forbid you tell them you don’t want to enter their contest and receive whatever spam they will send out because these modern-​day hookers will give you an earful.
One out of Five stars. Wont be eating at this location again.

Worst experience in a restaurant in Chicago. Button line I asked for a TV changed, was told by the bartender that the trivia tv’s could not be changed, 5 minutes later another gentleman sit at the bar ask for a TV change and the Trivia TV gets changed to his game. I was upset, I am also Hispanic the gentleman was Caucasian. I don’t want to think that was the reason why but that is how it felt. I paid my tab, left a tip and left. I hope this is just one instance of on person making a mistake.

Came here to watch the cubs-​cardinals game and the crew gladly changed the channel. This 4-​star review is purely based on relation to other BWW, which we can honestly say are all 2-​star restaurants. Either way, I keep coming back for a great game atmosphere and standard wings. Service was above average and our customer experience captain, Joey, was great. Food was anything you’d expect, but the service put it over the edge this holiday weekend. Keep it up, Schaumburg BWW.

Got a veggie sandwich. It was pretty bland, but decently priced. The customer service wasn’t so good, felt like I was being ignored the entire time. And it took a while to get my food to come out. The interiors are just a basic bar-​diner theme. Good for families.

One of our groups casual hang-​out spot on a tuesday evening, obviously coz wings are cheaper ! The main concern is usually their consistency sometimes they are really great sometimes pure bland so I guess they also have their off days like all of us. But overall a cool place to hangout and try some new flavors off the hook, my favorite is Thai curry, lemon pepper and garlic parmesan. Go for it once a while.

I do not like this restaurant, the boneless wings are ok but there is nothing special about them. They are probably frozen and then deep fried. The bone in wings have no beading and are not that good either. for good wings go to hooters… this place should be ashamed of themselves for just crappy wings.
The restaurant is very loud… not pleasing at all.

Received a 25 dollar gift card for Xmas and decided to do Carry Out this past Sunday for the hawks game.
Simply put,
The good.
I like the flavors of the sauces, you can tell they put a lot of time into perfecting them.
The bad.
THE COST
15 ala cart wing order is 15.99. Really 1.00+ per wing?
Ordered two of these (15 piece orders and a large frie) for a few people stopping over.
5 of us ate them in all about 10 minutes. They were good, but they are ridiculously overpriced.
Almost 38 bucks for 30 wings and fries and we all wanted more.
A great deal with the gift card, without it, no way.
Wingstop is just as good if not better, and 20−30% cheaper.
These are just wings, why are they so expensive?
Obviously we are paying for the overhead and staff of the big restaurants and corporate greed.

Had a taste for wings and wanted to see the Chicago Bears play their last game for the season. This is our first time in this location.
It was your typical Buffalo wild wings establishment, the same food and drinks.
When we entered the place, we are able to be seated right away by the host.
This location has an open space for the dinning area and on the other side was the bar area. I couldn’t really see what the bar area looked like because there was a half wall and a wall full of TVs. No matter where you’re sitting, you will have a good view of a TV for sure.
For chain restaurants there all the same so when we go, service would stand out, if any. I have to say on this Sunday lunch with the game on, our server Ashely was great. I was very impressed on how friendly and attentive she was throughout our dining experience. She made sure we had our drinks and asked how are food was tasting. I even asked for an order of cheese wedge fries after we ordered and it came out pretty quick with our meal.
A star is lost because I felt like they didn’t have the heat on or they left the front doors open. Yes I was cold but I didn’t want to wear my winter jacket when eating. And I couldn’t see the bar area so I wasn’t sure if I wanted to sit there or in the dinning area.
Overall a good experience, food was fine. We ordered our typical traditional wings, I split sauce of a small order of 10pcs of mild and teriyaki. Corn dogs and potato wedges with chipotle sauce as appetizers. Hubby gets garlic Parmesan boneless wings 20 pcs. He ordered a beer and I ordered the hooch cocktail which was ok. I’ll come back here if I’m in the area.

I’ve never had to wait so long for fried food.
Our server was really nice. She took our order and brought our drinks. Unfortunately, there seemed to be a hold up in the kitchen. We waited about 40 minutes for our food. And when it finally came, one order was wrong. Ironically, when they corrected it, it took a minute. Odd…
On the plus side they have this new person walking around ho gave us a free cheese curd to tide us over. Thanks experience captain. You’re the only reason this review gets 2 stars instead of 1

March Madness at Buffalo Wild Wings is about as good as it gets. TVs everywhere and lots of screaming raving fans. We went in the middle of the afternoon today and avoided the crowds at night. And, yes, it can get very crowded with a very long wait there.
After not eating all day, we were hungry by 3:30 PM. We ordered 18 wings, 6 each of Asian Zest, Carribean Jerk and Hot. We also had celery and carrots, french fries (not the ones with salt and vinegar) and cole slaw. The food was good. After not eating all day, we gorged ourselves.
They have those electronic game pads there where you compete on trivia questions while the questions and results are posted on TV sets overhead. We tried it and quickly realized we were competing with the people at the table next to us. That was an added benefit and some unexpected fun.
My only complaint was the service was not up to snuff. Oh, the hostess and the servers were friendly and helpful. But, once we placed the order, our waitress disappeared. People who entered the restaurant after we did were served long before we were. When I finally did see her and tried to wave her down, she nodded in acknowledgement and came out with our food. So, my question is, how long did it stay under the heat lamps?
But, even with the not so great service, we did have fun and enjoyed the food.