Eileen Fisher Company Store

I am a recent convert to Eileen Fisher because of her use of 100% linen in her clothing. So my husband and i took the 2 hour drive up to Schaumburg to see what the store was all about.
Firstly, the store is very clean and well lit. It was also well-​staffed that day. I was there for about ½ hour before anyone asked if i needed a dressing room. However, i got on and they put my name on the wall for me. The SA also helped me with a dress i had questions about. THe dressing area has toys for little kids to play with so that was nice. In the middle of the store is a nice sitting area which is where ny husband sat for 1.5 hours while i shopped :)
They had a large selection of items, many of it cheaper than what you would get at Nearby Nordstroms. But since this is a company store, most of the items are not in the retail stores and vice versa.
There is also a «Green Eileen» rack, and a clearance rack, and discounted rack of samples and damaged items. And since my birthday was a few days away, i got an extra $ 25 off of my purchase.
My biggest complaint is that the racks are crowded (although the staff does a tremendous job keeping then neat). Petites are grouped with regular size clothing which accounts for the crowding i think.
Overall, i will definately go there again.

I can’t believe any bad review of the staff here. I fly in from Los Angeles specifically to shop here. I went to the store outside of San Francisco and it was much smaller… with a great staff as well, but this place is THE BEST.
I LOVE Eileen Fisher and I wear these clothes for years. AND I LOVE the sales staff as well.

This particular Eileen Fisher store is pretty popular, as they have great sales pretty often. Tanks, camis, tops, sweaters, cardigans, jackets, pants, skirts, and even bags and accessories are available. I am a fan of their long cardigans and sweaters, as the material is very light and of great quality — some pieces are made out of organic fibers and uses natural dyes. One service that I am absolutely in love with is their repair program — any Eileen Fisher pieces you buy, and the piece happens to have a missing button, a broken zipper, a moth hole, or just basic wear and tear, you bring it to one of their retail stores and they will fix it for you for FREE. Yes! You just bring your piece, fill out a form, and wait between 8 – 10 weeks, as the piece is sent to one of their garment experts. If time is of the essence and you feel like using your own trusted seamstress or tailor, the store will reimburse you for the cost (just bring the receipt) — I just find this so amazing, as this shows how the company is dedicated in their product as well as to their customers! :D While the SAs at his particular location are not the best in offering any assistance, this at least allows you to mosey around the store at your leisure. Just don’t be shy in hunting one down for a fitting room!
+great sales: D
+organic fibers
+natural dyes
+free repair program: D

I love these clothes, but I will be buying them at Nordstroms in the future. The sales staff here is rude and basically act like you are intruding on their personal time. The sales staff was more interested in each other then in assisting me with my transaction. I was so disgusted I returned $ 560 worth of merchandise and will head elsewhere.

shop at this store for years (starting in Arlington hgts,) love it, always find a deal, always see familiar faces. one day I saw Stacy, great lady, know her for years. also new store mngr, great addition, very attentive and have great smile. this store needed a new face.
store organized and very clean, definitely be back every time sales is announced.
wishing all happy and healthy holidays and a great year 2015.

While I’m on my environmentally ride, let’s include Eileen Fisher. Love the fact that she uses natural fabrics for most of her clothing. She also tries to use organic fibers or fibers that have not been chemically treated. So I feel comfortable wearing my soft cotton scarf close to my skin this fall. She designs clothing for all shapes and sizes and different age ranges, so you are bound to find something special.
Sign up for birthday discount and get on email for special sales.

On a normal basis this store is a 4 star easy. But. When it approaches closing time they all over you to get out of their store — almost to the point of rudeness. And honestly, it’s bad enough that they close at 7 as it is. It’s like they are catering to rich stay at home moms and retirees not office professionals which… seriously? They must know this, but they aren’t even slightly apologetic about it. I just spent $ 120 on a skirt at final sale price. (I usually spend several hundred there.) I worked a long day to be able to afford to do that, so it’s a stretch to get there and shopping done by 7pm with them nipping at your heels. Not classy.

This store is a real find. It is large and has an excellent selection for any and all Eileen Fisher customers — petite, regular and plus sizes. For each item they stock, they have each size, so you can find what you need. The ladies working there are great, and very helpful. I was amazed by both their selection and their pricing. Worth a trip to visit them.

I thought that the store had excellent selection. The merchandise is seasonal (early fall was out — albeit from previous seasons). The sales staff was very friendly. Clothing was well organized and well priced. I also love that they have shoes, scarves, and accessories. They have an area to sit and they have customer restrooms (for both genders). I was a bit nervous to go to the store based on previous reviews — but I came out a very happy customer. I’ll be back!

I love the quality of Eileen Fisher clothes. Although this is an outlet, the vast majority of clothes are in perfect condition.
The store is arranged like any high clothing store, so there are many sizes of each item. That’s different from some discount stores where there is one of each item. No «hunting» through squeezed racks of clothing here. Another advantage is that clothing is grouped by color range. That way it is easy to coordinate pieces.
The BIG downside is the staff. As others have mentioned, they are pretty useless. They tend to congregate behind the checkout desk and chatter about their personal lives. You almost always have to ask for help. Let’s face it, even at their discounted prices, you’re likely to drop some decent cash. I think that deserves better customer service.
Bottom line: I’ve gotten some nice deals at Eileen Fisher Company Store. I’m certainly going back, but I know I’ll be flying solo. If you want help, making decisions or otherwise, bring a friend.

First, Eileen Fisher clothes are wonderful. I have some pieces that must be older than 15 yrs and are still great .And, pricing is good and once in a while an absolute steal. BUT the staff is absolutely the worst I’ve experienced at any price point. If you get them on a good day they are totally indifferent and every other day downright rude… I have shopped the current location as well as the previous one and the story is the same. I have left more times than not absolutely frustrated. Tthere are only so many times you can get dressed in your own clothes in the fitting room and go search for another size or color. They should just hire a cashier and leave it at that. They are so bad that my very adult daughter refuses to go with me anymore.
ill

A friend of mine has been suggesting that I visit this store for «incredible» deals. I finally had time to swing out to the burbs and see for myself. Unlike other shoppers, I had a really pleasant experience with the staff and the rooms. As a plus sized woman, I was able to find several items in my size at good prices. I even found a basic black skirt for about 50 smackeroos. The store is spacious and clothes aren’t jammed into every inch. The price was definitely worth my drive and the savings more than made up for my hotel

If you’re an EF fan this is a great place to browse for bargains, especially during one of their «extra discount» sales (be sure to get on the email list for notices). Two downsides as some others have noted: The dressing room curtains are skimpy, leaving you exposed to the sales floor (and the occasional man sitting in one of the guest chairs!) EF’s regular retail stores have the same problem. The sales staff can be helpful if you ask, but in the many times I’ve been there I’ve never once had anyone proactively acknowledge my presence. Kinda strange vibe.

My mom likes this store so she’d rate it higher. The style is clean, simple, and relaxed. Prices are still pretty high for an outlet store, but sometimes you can find a barely damaged item for cheap. Besides clothing, they also have scarves and shoes. I remember looking at a few scarves and being sticker-​shocked though.

I don’t go to the store for their prices — I go for the variety and the fact that there are many sizes available. The merchandise is lovely, and so are a few of the staff. But the rest of the staff is awful. Seriously someone needs to tell them ., if you don’t want to work, DON’T. Please do not treat me like I am beneath you, and bothering you. If I have spent thousands of dollars at this store, and I am DONE. Finally just walked out yesterday, completely disgusted.
Listen, I’m not a prima donna. I’m happy to help myself. But unfortunately, you need one of the terribly unpleasant clerks to check you out. I shop there enough to know who is pleasant and who is not. Got unlucky yesterday.
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If the manager of the store reads this; please feel free to reach out to me. I’d be happy to provide more detail in a private forum.

Can I just state clearly that the staff here absolutely sucks!!!
I love EIleen Fisher and I’m willing to pay the high prices for items that last forever. The clothing itself is not an issue.
However — when I am walking around with a STACK of items and not ONE person (of the 4 – 5 working here) acknowledges my presence or offers a fitting room I get mighty angry. I get even angrier when there is pretty much no one else in the store. And I’m positively wrathful when I get to the checkout counter and have to wait for «Personal Story Time» to end so the staffers here can deign to take my credit card to settle my substantial bill.
My advice to the employees here: DO YOUR DAMN JOB! Because — FYI ladies, I can pretty much order the same shit at Nordstroms Anniversary Sale, ok? I won’t be back any time soon.

This store has the same look-​and-​feel as a normal Eileen Fisher store. Yes, it sucks that many things are still $ 79 for a scarf and $ 59 for belts… but it’s still much less than MSP. The back of the store as «last call» for $ 19 — $ 99, organized by price level. They also have 2 «damaged» racks– which clearly label what’s wrong with the piece. Some of them don’t seem salvageable, but most seem like they can be fixed. They are NOT super bargain– for example some of those damaged items are still $ 99… They also have like 5 racks of full price stuff– the black pant/​white shirt basics. I found this helpful so I could use black pants to try on all the other stuff.
They have shoes, belts and scarves, jackets– all of what’s in style (i.e. winter stuff is out in winter). I heard a sales lady describe that holiday items will be from last year, since they don’t put out holiday stuff in January. They also have «woman’s» and «petite» sizes.
Store is clean, nicely organized; I thought the sales ladies were nice and kind (and fun). Yes, the curtains don’t fully close on the dressing rooms… There are 2 nice sitting areas with a lot of magazine’s, for the husbands :)
Yes, all overstock— not made for outlet or defect. I was surprised that they don’t have «home» items.
Overall– wooo hooo! Lots of goods and I heart EF!

I confirm that the staff is disinterested in the customers. I walked around for 10 minutes loaded down with cloths with no offer for a fitting room. I’m not a princess but it was very odd for a retail outlet with 6 people on staff. The store was BEAUTIFUL and the clothing was amazing. Can’t beat the selection or pricing. I was there on Sept. 22 2012

My mom is a huge huge huge fan of Eileen Fisher and I’ve passed by the store various times on the way to the highway, but have never really paid a visit.
This past week, my mom was curious and actually stopped by the store and LO and BEHOLD tons tons tons of fantastic deals for a brand name that is typically a bit on the pricier side. The store is large and very serene… almost in this spa type of vibe. Large fitting rooms and helpful staff.
On the weekend, it gets pretty busy and during a big sale time, it gets so packed that you have to take a number to wait for the fitting room. It’s more catered to my mom’s age group where she can find some nice classic cut pieces of great quality… simple with some unique artistic details. Although it is more for my mom’s age, I scored some really cute cashmere sweaters with some sequined detailing for about 30 bucks! woohoo! and being a petite lady, I was happy to find tons of petite sizing that are actually TRUE to size… size 0P generally fit like a charm :) Love it! Great knits and great pricing!

This was my first visit to new location by Woodfield. Somewhat hard to get into the lot, coming from the east you have to U-​turn on Golf and come around approaching the pull in from the west.
Huge, beautifully laid out store. Great dressing room area with several mirrors. Really feels like a luxury department store experience now — the selection also seems larger than the old Arlington Heights store. Prices are expensive — this is high end stuff — but for me its entirely reasonable for the quality. I got 2 sweaters, 2 tops and 3 pants all for about half off the retail price, plus they had additional 20% off everything. Great experience, will definitely be back!