Office Depot

i came here to get a chair for my husband for xmas on black friday in the afternoon after the madness. the salesperson up front was entirely NOT helpful — he completely ignored my daughter and me in hopes of selling a desk to some asian lady. (she didn’t even buy the desk, but he gave her his number, so i’m assuming he’s getting some kind of commission). no one offered to help me put this big chair box in my cart, no one offered assistance to help me to my car or anything like that. i complained on the survey and got an email from a district manager, but at this point, what’s there to discuss?! the situation is over, customer service = 0 at this store unless you are making a big purchase that some salesperson can get commission off of you — in that case, they’ll batten onto you like a vampire!
i’d recommend using staples in rolling meadows or amazon — staples has always been very nice, no problems there, and everyone knows amazon rocks!

An Office Depot is an Office Depot is an Office Depot, and I probably wouldn’t even be taking the time to review this store if it weren’t for this location having a lower rating on Unilocal than I feel like is accurate.
I found the staff who were dispersed throughout the store to be both friendly and effective. Upon entering you’re greeted by someone who asks if they can help you find whatever it is you’re looking for and declares themselves ready should any questions arise. Another employee noticed us eying a bookshelf just for fun as we decided to take a break from the line at the front of the store (which consisted of only me and one person at the register) where one woman wanted to buy twelve different things using eight different forms of payments– guaranteeing the line wouldn’t being going anywhere for at least 15 more minutes, so we walked over to peruse and pretend like I can afford items of which to furnish my apartment that I’m already cutting dangerously close to not being able to afford. While I was making believe I had an office chair that wasn’t a two-​decade couch from Craiglist and a desk that wasn’t also my ‘dining room’ table and that wasn’t also made out of well shellacked plywood, the guy manning the furniture area didn’t try to sell us on anything or push us into anything we didn’t want, but instead just told us that they have $ 20 off any furniture purchase over $ 100 going on at the moment. I still wasn’t in the market for opening my wallet to fanciful things, but I did appreciate knowing about the special and perhaps if I win the lottery I’d come back and think about it again.
Anyway, up until the check-​out situation, this place is totally 4 solid stars. It’s easy to navigate, the parking lot is almost always empty and because it’s a pretty big chain. you know what to expect as far as product and selection. Checking out, as I realized on my second time entering the line, takes a bit more time. They’ll have one single cashier and that cashier will also be in charge of answering their phone and then checking out, and even though I only bought one thing, it seemed to take much longer than necessary.
In all fairness, I think this Office Depot should have a solid 3.5 to it’s name.

Store Review:
Wow surprised by all the negative reviews, but I often go into the store knowing what I want to buy and the price. I ended up at this location on black friday, standing in a rather short line with the masses waiting to get a good deal on a portable hard drive. The store is well organized and all of the bargain black friday items were set on tables in the main area. The only hiccup was the super long line to pickup electronic items which I guess could not be avoided. Otherwise this is a great location for office supplies and less for electronics given the relatively high price unless items are on sale.
Pros– well organized store, quick check out, computer repair service, copy center
Cons– High prices for electronic items
Hidden deals–
1. Office depot worklife reward: 10% back on ink, paper, toner
2. When you sign up for above look for coupons in the mail, unfortunately these cannot be use for electronics or software…

What awful service. I had to threaten to walk away from a laptop sale just to shut a manager up about the 14 different optimization services they were trying to sell me. How many times DOES one have to say no? For me it was «three, per plan, and four for the virus software.»
Unbelievably STUPID sales techniques here, from implying the computers are flimsy to try to sell the damage plan, to offering to put my other purchases away for me because I said I was on a budget. Excuse me, are you the dumbest person on the planet? Do you actually work for CompUSA and just snuck in to drive away customers? The funny thing is, I had other stuff to buy, but I was so irritated by the rude salesperson that we just left. So $ 100 in ancillary sales went to Staples.
I would compare this place to a used car dealership, but a used car salesman has never pissed me off this bad.
In fact, by comparison, buying my last used car was like getting a hot stone massage.
Steer clear of this train wreck and head to Best Buy. You’ll overpay by 40%, but at least you’ll leave without wanting to hit anybody.

Meh… this store could use some work. The workers hound me and each employee asks me if I am finding everything ok. If I need help I will ask seriously you guys act like your working on commission.
The prices are a bit much, but sometimes have good sales.

I don’t know what possessed me to go to this store in the first place, but I will never go to this store again. If possible I would give this place 0 stars. I have never had as much trouble buying anything (even a car) than I did here. The employee and manager I dealt with had to have know clue what customer service is. Avoid this place at all cost.

I am giving this place 4 stars mainly for the customer service. I work out of my home so I am frequently visiting this place. They are so quick to ask you if you need any help and returning things are a breeze. I was purchasing a computer chair and they did not seem to have a lot in stock, I think I went through 3 different chairs that they did not have in stock but it is a smaller store in a not so high traffic area so I think that may be the issue. But, customer service is huge for me and they definately have that down pat.

Job placement is not random. OMG. The person I just dealt with here made me want to SCREAM. She was sooooooo sllllllllooooooowwwwww.
I was in Schaumburg this afternoon and had to overnight something to Wisconsin. I had thirty minutes before I had to be somewhere. I found an Office Depot and guessed that they would have a UPS, FedEx, or DHL. I guessed right. They had a DHL set up.
Can you guarantee delivery tomorrow? This is going to a small town in Wisconsin. «I dunno. Wait a minute.»
She walked away to ask someone. Uh oh, she was out of sight. I am tapping my foot and looking at my watch. Finally, she comes back. «Is it international? If it is, we can’t guarantee next day delivery.»
Wisconsin. I had said, Wisconsin.
Great, can you guarantee delivery before 5 pm? This is going to an establishment that will be closed at 5 pm on the dot.
«I dunno. Wait a minute.» She walked away again. Oh, no. Damn. I am actually going to be late if this keeps up.
She comes back. «It’ll be there by 5pm.» Is the delivery guaranteed?, I ask.
Here it comes: «I dunno. Wait a minute.»
I say: «No, (I am desparate) You wait a minute. It’s fine. Here. Please. Take my stuff. Put it in the envelope. How much is it?»
«I dunno. Wait a minute.»
Here is my credit card. You are making me late. Please, don’t ask anyone any more questions, okay? Please?
I got out of there with barely enough time to make my 2 pm appointment.
Scary.