Pizza Hut

The food was surprisingly decent compared to the rest of the visit. The staff was nice enough but seemed inexperienced. The waiter put steaming hot food right in front of our 10 month old baby, would reach right in front of your face and a few other careless things. They were very slow and didn’t have any clean flatware. The place could also use some cleaning.

I feel in past experiences with Pizza Huts, the manager would’ve apologized and offered like a free sprite or something. I got nothing and my nothing was COLD MARINARA SAUCE.
My younger brother wanted pizza hut for his birthday dinner. So, reluctantly I ordered him some. Decided to try something new and do take out. Never have we done take out before! Considering it would take 15 minutes for the food to be ready, versus the usual 45 minute — hour wait time, I thought it was viable. The drive there does take about 15 minutes from my house, so IT WOULD BE SMARTER, RIGHT?
I get there and my order just needed 5 more minutes to finish, which isn’t bad. They give it to me, so I return home and find out the three sauces to my order was forgotten. So, wanting to give my brother an okay dinner experience (It’s pizza hut HAHA), I drive back. Mind you by the time I get there again I would’ve spent 45 minutes driving. But again I don’t mind.
Some guy sees me waiting at the pick up window, and I tell him I was just there picking up my order not too long ago, found out they forget all the sauces and that I drove back to get i. He just laughs and calls the girl who had helped me earlier.
She brings me the ranch sauce, and I tell her I had the garlic and also the marinara sauce.
She brings me back the marinara sauce and tells me they were closing. It was 10 p.m. They close at 11 p.m. So she couldn’t provide warm marinara sauce.
I reminder her again I need my garlic sauce as well.
And that was all. I walked out with three of my sauces.
No apologies and no warm marinara sauce.
By the time I arrived home I drove an HOUR for this order. I might as well ordered something in San Marcos. I’m writing this review the morning after and the pizza doesn’t even taste good as a leftover. The glistening hope from my eyes have long become dull. Don’t come here. GO LOCAL.

Hadn’t been in for a while. The food was delicious and the staff was friendly. We will definitely be going back.

Horrible customer service! Waited over 15 mins to acknowledge me at the pick up counter. 2 employees saw me but I guess their mouths are broken. Do not recommend this place. spend your hard earned money elsewhere!

What is wrong with this place? You’d think after all the crappy reviews that management would actually do their job. If you order a pizza right before 1130pm don’t expect anyone to show up or call to say I’m not getting my damn pizza. Thanks for the disappointment from some lazy ass kids

Online ordering for carry out says 45 minutes and it’s been an hour and 20 minutes already. I guess I won’t be coming to this Pizza Hut ever again.

Horrible service! You either have to seat yourself, get cold & tasteless food, or have to beg for a waiter to attend to you.

I have tried to like this place. Whether it’s the lack of ability to keep good staff or, whatever, it’s apparent that this store has massive problems. I used to like to come in and have a couple of drinks while I waited for carry out. I don’t order anything special. Rum and coke. But that is like calculus to some of them. Irene is the last good one. Every other bartender that knew what they were doing has left. I was asked the other day if I wanted my drink on the rocks. Uh, yes, I’ll take my run and Coke on the rocks. Pretty much how it’s done everywhere. I’ve gotten tequila instead of rum. Gross.
It’s not just the bar (though this should be a differentiator but they are just squandering it). I’ve gotten cold pizza. Wrong orders. I mean, it’s a real crap shoot. Like I said, I wanted to like this place. It’s close to my house. I started to go there tonight and just said forget it. I’m at Chilli’s. More expensive but at least I don’t have to worry about what I’m going to get. I used to be a once a weeker, at least. No more.

The worst! I’m not sure what’s going on in the back, they take forever. Awful service.

Friendly staff but the speed of service is deplorable. If you order here, expect to wait awhile.

One hour and 45 minutes to get my pizza. No apologies or explanation given. There were 5 other people waiting around the same amount of time. There are plenty of other options for pizza, so go somewhere else. I actually joined Unilocal so I could write this!

Turned a bad experience with Pizza Hut into a great one. Thank you for getting me to your store– luv the layout and the bar area!
Service and Manager were very nice. Pizza was perfect.

Absolute WORST Pizza Hut! Stay clear if you want prompt service. 45 minute wait for carry-​out, show up only to be told they hadn’t even begun my order yet! I left after waiting for another 30 minutes!!!

Called local number to order and was passed to national line where was asked for location where I would like not order. Phone customer service was horrible! Completed order for pick up and was told 25 min wait. Arrived 25 min later at pick up location and was told by cashier would be another 20 min wait before pizza would be done. Pizza was not made with any quality and huge disappointment. Don’t waste your time. Usually go with local owned and operated pizza joints and this pizza ensures I will never return to the lousy Pizza Hut junk that has become the standard.

We tried their lunch buffet. Adults were $ 6.99 and kids $ 3.99. Their spread was pretty basic. The salad bar was decent although I found some wilted lettuce. The pizza was okay. They also had pasta and marinara sauce and bread sticks. They didn’t replace empty trays on the buffet efficiently so I had to sit back down and wait a couple of times. The employees here are pretty tired and lack enthusiasm. Don’t expect smiles from the staff. Dessert offerings on the buffet consisted of an apple pie dessert pizza, canned peaches, and vanilla pudding. There was so much apple pie filling loaded on the dessert pizza you had to eat it with a fork. At least at Cici’s there are cinnamon rolls, dessert pizzas, and brownies. Also missing is soup. I take my kid to pizza buffets once in a blue moon because he loves pizza, but me-​not so much. I’d prefer to have a nice salad and some soup. I don’t think we’ll be back.

Awful awful awful customer service!!! Deliveries in the past have taken over an hour on a slow week night, food arrived cold, ugh… I could go on and on! I recently picked up a large pizza and 24 wings and 2 orders of fries. The girl (Macey) actually rolled her eyes at me when I asked her for a bag for the 6 boxes! Didn’t even say a word to me the entire time. Then she yelled at a guy working in the back for cursing– while she was standing/​facing me 2 feet away from my face. So rude. New management needs to take over to transform that particular Pizza Hut.

Ordered online, estimated time 45 minutes. After an hour and a half as call, get hung up on. Called back and told they’re working on it but hey couldn’t give a timeframe for delivery. 2 hours from original order time and still no pizza. Called back to cancel and that was a fiasco but done. 30 minutes later, pizza arrives but I refused it.

Customer service here is poor. Me and my family dined in to eat. First, no one was there to greet you or seat us, so we waited 5 minutes til I just got up a seated myself. Only one employee was serving and he was to overwhelm with orders and service to customers. The sad part, I counted at least 7 – 10 employees in the back. I’m not sure if they were drivers or cooks but no one came to help the server. We ordered a medium pizza and traditional wings. We received breaded wings and a over cooked pizza. I didn’t say anything about the wings because my boys was hungry. But I did return the pizza for a better cooked one. Customer service here is hit and miss but never consistent. I prefer delivery which is usually pretty fast if you live close by.

Worst Pizza Hut ever. The service is consistently horrible. They hire high schoolers who I guess are still learning. But I don’t want it done at my expense. Wait time for pizza is stupid long only to receive the wrong item. The workers there are idiots and the last time I went there, the pizza was horrible and tasted old!

Placed my to go order today, was given a 40 minutes pickup time, when I arrived it was not even in the oven and I was told it would be an additional 30 minutes before it was ready.
What gives Pizza Hut? It only takes 10 minutes to make a pie and have it cooked and ready for pickup.
Waiting 70 minutes for a pizza is crazy.