Round Table Pizza

Since it was our honeymoon and all, the wife and I decided to order in. We were craving some pizza and decide to try out Round Table Pizza since they were the closest restaurant that was able to deliver.
We did not order too much, just a two regular pizzas (one with Polynesian sauce for us to try) w/​garlic bread and wings. The food was okay and the customer service was bad. When my wife called the restaurant to place the order, it was such a hassle. They asked the name for the order and she told them mine. But in doing that, the phone rep had a problem pronouncing my name. She was trying to help him out with saying it correcting but he then decided to tell her how to say my name! RUDE! Based on that, we should have discontinued our order.
A simple task could ruin a whole project.
Step up your customer service Round Table, at least on the telephone.
fin.

Ordered delivery last night and my pizza was missing ingredients. When I called today, the manager asked me «how I knew» the items were missing. Now, I’m no pizza aficionado, but this pie was clearly an impostor trying to pass itself off as the real thing. Kudos to the nice delivery guy last night, but I can give no pass to the pizza «artisans».
First off, basil is green, and there was zero green on my pizza. Next, fresh mozzarella melts differently than other cheeses and the guy tried to tell me it was «underneath the other cheese». Um… no. Then he asked me if I ordered «only fresh» mozzarella so it wouldn’t mix with the other cheese because they put it under the other toppings. You mean like the cheap cheese you tried to pass off as fresh? Yes, I know how sneaky that mozzarella is, always hiding and what not. I told him I didn’t think I had to get that specific in ordering, but I asked for 3 toppings, and out of the 3 I only got 1 — cold tomatoes. How bummed were those chilly little tomatoes knowing their friends basil and Fresh «Motz» Mozzarella were left behind?
He gave me a 20% off coupon but that’s not really helping since he questioned my mad pizza ordering skills. He didn’t apologize at all. He just interrogated me, told me I failed as a pizza ordering customer, and then gave me 20% off a future «roll of the dice» pie. He clearly gave zero f*%&$ and while I understand it’s got to suck being the manager of Scotts Valley Round Table, it’s not going to diminish his life one bit to say «Oh, sorry about that!».
Pizza My Heart, please come to Scotts Valley.

Ordered an EXTRA LARGE combo for my family and upon receiving I noticed that the toppings looked like they were meant for a medium pizza. There was a couple of inches of pizza that was just crust and cheese. I don’t like when I spend more money on a larger pizza just to get the same amount of toppings as a cheaper size. BUT if I were to order extra toppings, I would get chargerd $ 1.50 for each extra. Not cool

Best Sandwiches BUT employees discussing personal work issues and almost all staff was having lunch in the guest area loudly speaking their native language!

I’d give NO stars if I could.
I never write reviews on Unilocal.I go on here to look up places and read their reviews. Today, however, I HAD to write up one because I’m SO mad and beyond upset.
I called earlier around noon to inquire about the price of a personal pizza. It seemed ok so I said I wanted it for pick-​up. After about ²⁰⁄₂₅ minutes I went in to pick it up. The cashier at the register couldn’t find my order. He kept saying maybe I called a different Round Table (no, I didn’t), etc. Finally the guy I DID talk to came over and told me while he DID tell me the price, I «never ordered the pizza». Really? So I came in to pick up a pizza I didn’t order. Right. He then said they could still make it so I agreed since I had promised my little boy we’d get some for lunch. How I wish I had just left.
After getting the pizza, I had two slices and my little one had one slice. After ⁴⁄₅ hours, my stomach started to hurt and I felt nauseous. My little one also started complaining that his stomach was hurting and about 5 mins later began to THROW UP violently. From about 5:30 til 10ish pm, he threw up 4 times! Anyone who’s a parent knows when your little one is feeling that ill, it is the worse thing ever.
I know he got sick from eating that pizza from Round Table. He had had a typical breakfast earlier that I had MADE and was fine. Pizza was the only other thing he had eaten. For someone to get ill from eating at a food establishment is UNACCEPTABLE.
My family and I will NEVER EVER get pizza from there again.

I wanted free bread stick. Now its to short to submit so. Blah blah blah blah blah bored now must write anything. GFDL GGG CBC CV by CV. V v b. H. HD. H

These guys almost screwed up my son’s birthday party. I ordered three pizza’s at 6pm with a one hour wait. Weighed the options and decided that was okay. called after 90 minutes and was told that we were next on the delivery route. 30 minutes later, three cold pizzas show up and I was still expected to sign for my $ 85 order with no discount offered! I would have declined expect for the fact that I had a house full of hungry and grumpy 8 year old party goers jumping up and down ready to eat the boxes they had waited so long. I won’t order from these guys again any time soon!

My family loves pizza. I am also a single mom on a budget. I also want quality food in my home. I like Papa Murphy’s pizza because they provide quality good at a budget price. They also have polite employees who make it a positive experience to order and pick up your pizza. This leads in to a big thank you to one employee in particular who had shown the extra stuff…, like telling me about the weekly specials and always reminding me to stamp my frequent buyer card. Nice job Ryan! He also helped my husband out with carrying pi. zza to his car that was parkèd quite a distance away and he was very kind about it. You’ve got a good one there! Thanks

Oh boy, tonight’s delivery was a NIGHTMARE.
Pizza was burnt, hardly any fresh mozzerella (that it was ordered with).
Wings were burnt and order was wrong.
Looks like we lost our favorite delivery place

The pizza here was really good but it always takes forever and they forgot some of our stuff when we came in. I mean we got wings and garlic bread after half our group left and we were done eating two large pizzas, which was annoying because I would have eaten those had I been hungry still. Staff is friendly though, just need to either reorganize or refocus on order completion.

I have been going here for years and they are awesome. The pizza is amazing and the service us always fast. If they ever make a mistake in your order they give you more pizza for free.

The pizza was gross. Went there for a lunch buffet of pizza and salad. They had very little toppings for the salad bar and the pizza was al bread crust. With a ton of sauce and very little toppings it was sauce and crust And it took forever for them to bring the pizza out and they kept bringing the same kind BBQ. Gross. Was not worth the money we paid. Mark needs to let this post go through so people have right to make there own decision. About this place. And I’m not a angry person. As mark accused me of being because I made this post.

Never again!!! We live past Santa Cruz off the 1 and drive over 30 min to indulge in Round table pizza. They mess up repeated and never get things right. Tonight, I had free pizzas due to them charging me for large pizzas and giving me smaller ones that didn’t even feed my family the last time. Tonight I place my order with the manager, he still proceeds to mess it up even though I jokingly say that it better go right. He says he will make sure it does. My husband arrived to pick them up they were wrong, he then has to wait a half hour to make new ones that are still wrong. He tells the manager that he can’t believe this and that they are still wrong and it’s making him never want to come back. Manager replies «I know I wouldn’t» what!!! Never again!

I was in town visiting friends. We ordered pizza online our total was $ 65 and change, when the driver came to the house he said the bill was $ 81. We had to call the store and try and figure out why the cost was different it took about 20 minutes by the end we paid cash for the pizza and told them to cancel the online credit card charge, they said they would. I get home and I am going over my account and I see round table charged my card the $ 65 and change. I called the store spoke to a manager. He said he was going to look into it and get back to me that was a week ago and I have not heard anything or had my money reimbursed. If the tables were turned I would be arrested for stealing. Besides the complete incompetence by the staff and management, the pizza was very greasy and had no flavor, worse pizza ever and over priced. I can get a pizza, bread sticks & soda from Dominos for the price of one pizza at round table.

Bought 2 all you can eat salads. Went to get our salads to find very little lettuce and basically out of everything else. Four more customers came in and looked at the salad bar and said «No way» and walked out! Observed one employee «cleaning» the salad bar but never restocked it. However the pizza was pretty good.

For a while there, this was the best pizza in Scotts Valley and it still ranks in the top 2 for me. See S.V. pizza list for a complete listing. I’ve lived in this town for over 20 years and I can’t tell you how many pizzas I’ve eaten from this place. Always good fast service and reasonably priced. The salad bar is nice and fresh and they have draft beer.
I like the «skinny crust» option, not because I’m on a diet or anything but I prefer thin crust pizza and they do it right. The regular and pan crusts are good as well but who want’s to fill up on a bunch of dough?
This place has been here for ever and I can’t imagine it going anyplace soon so you will have plenty of time to give them a try. I’ll be back.

Hi stopped in a few weeks ago to order a pizza to go. Asked for red sauce instead of garlic on my chicken garlic supreme. Once I we were home I noticed no sauce on the chicken side, no red or garlic, to hungry to go back. A friend of mine told me she always has to check for accuracy. Shouldn’t have to check. Not to mention it was cold when we returned home. We’re only 5 minutes away.
This a second try after our horrible experience last August.
We came in on our anniversary, as my husband knows I love pizza. Very quiet day.
Ordered a medium pizza and 2 salads.
Anyway just starting our salads and an employee comes out of the back, with a mask on and starts cleaning the tables with pine Sol or hexall, anyway smelt like a nursing home. Made my husband sick. Went to ask for our pizza to go and explained to the cashier the problem. No offer for refund, even though she noticed we hadn’t finished our salads, or drinks. She finally gave a refund on the salads No offer on the pizza or drinks, I had to ask on the drinks. Wrote a review on the rt website, received a call promptly from I believe the owner. Told me it wasn’t policy. No offers of any thing to make it right. Keep in mind this was a special day, that turned out not so special. Then a few months later one of our tenants went in a noticed the same smell, not great for enjoying a meal. Not to mention your prices are high, and pizzas are way smaller. Papa Murphy’s, better deal, better pizza.

Got there at 11:45 today for the buffet. Let me preface this by saying– I know this is a chain so my expectations shouldn’t be that high, BUT there are certain expectations. First, a question. Why was the place empty but had two tables that looked like a toddler party had rolled through and one old pizza sitting on the buffet? I assume staff eats before the buffet opens (?) but if they eat like two yr olds with no arms, imagine the state of the kitchen or their hygiene?!? One reasonable expectation– if you do plan on making a vegetarian pizza and telling customers that a veggie pizza will be right out, Canadian bacon should not be included. Pointing at it and calling it veggie doesn’t make it so. Just a thought…

It’s Round Table: chain pizza; you know what to expect and how it’s going to taste. These guys make a Round Table pizza by the book.
I’m only giving two stars because of the shenanigans they play with their lunch buffet. At 11:30, they have a guy with a sign out dancing on the road, trying to entice people to try the lunch buffet. But three times I’ve gone in for the buffet (twice at 11:45, once at 11:50) to find no pizza available. Nothing. A stack of pre-​made pies are waiting in the kitchen, but nothing has been put in the oven.
A buffet is not a buffet if there is no food. And this Round Table plays games by waiting as long as possible before cooking buffet pizza. The one time I stayed, there was a group of customers waiting and the first pies were quickly devoured. The other two times, knowing their game, I simply left.
With several quality pizzerias in the area, we really don’t need a mediocre chain shop that features a «look ma, no food!» buffet.

This round table is the best of the locations close to me, but not very good. I generally find roundtable to be over priced and underwhelming, dinner for two is easily $ 40 and there are much better pizza places for the same price around here. The staff is friendly most of the time, but the place leaves a lot to be desired. The hubby and I went in for the lunch buffet for the first time today, and it was worse than I expected, we went in about 12:30, so expected there to be fresh food still, not the case.
There were about 4 slices of dry, old looking combination pizza that sat there the entire time we were there, the staff kept looking at it like «were not putting more out until you guys eat that!» The customers kept looking at it like «there’s no way in hell were touching that nasty, dried up looking pizza!». The only thing that was stocked well were cinnamon twists, which i didn’t even know existed until today. They brought them out by the tray full, about 3 times while we were there.
We usually come here for a chicken garlic gourmet pizza, which is generally good and salad bars, which are always depressing, so I have no idea why I continue ordering them, and today’s visit was no exception. There was about a scoop of lettuce left in a huge bowl that was wilted, dark brown and a few pieces were slimy, we waited about 20 minutes seeing if an employee was going to restock it before just going up and asking for some lettuce, which was then dumped on top of the brown, slimy stuff. The rest of the salad toppings looked somewhat fresh.
My one HUGE salad bar peeve with this location is the salad dressing is always SO thick, were talking bordering cream cheese thickness. It tastes like crap, is impossible to even get out of the scoop let alone mix evenly on your salad. Even the Italian dressing is incredibly thick, I don’t know if the teenagers that work here can’t read directions, or if the management actually purposely uses that recipe, but for the love of god water that stuff down a little bit! At least so I can pour it on my salad.
The restaurant itself was filthy today, there for 3 other full tables when we were there, and only one clean one. The rest sat with dirty dishes on them while the employees joked around behind the register. They were out of forks and straws, there were a few dirty napkins crumpled up randomly on the floor, I thought it was bad until I went into the bathroom and to my horror saw an empty tampon applicator on the floor by the bathroom door, the trash was overflowing, there was a roll of paper towels thrown on the counter instead of loaded in the dispenser and they were out of soap…
I have had some disappointing experiences here before, but today took the cake, I wont be going back to this location.