Scotts Valley Cleaners

I went in for a broken zipper on my favorite jacket hoodie. She was so nice and fixed it for free before my eye. Sweet couple! I heard regular customers outside say they never go anywhere else and I could see why. Nice honest people. Good service. Clean chems. I will be bringing my cleaning there from now on!

Nice couple — they cleaned the mens shirts perfectly. Took a couple of days. Good cleaners, average price.

I have gone to several cleaners in the county since moving to the area 20 years ago; this is the ONLY place that has never, ever: Lost, Damaged, Failed, Overcharged, Delayed, or anything else negative. These people are amazing, and in the 12 years I’ve been a customer, almost always remember the first 3 digits of my phone number and my last name when writing the ticket. This occurs even when it’s been weeks since I’ve gone in. The husband of the couple has been known to speak German and Korean to customers (not much call for that in SV, still…) and the wife of the couple works very hard to make things right for customers. I’ve taken many alterations in, some of them urgent, and never a problem with following directions, even when the garment had to be sent to her sister over the hill for sewing (but some minor things are altered at the store).
They always seem happy to see me, and it’s worth saying that the longer-​term the customer, the better service one will probably get. (However, after going to a cleaning/​alteration/​laundry establishment nearby for 5 years, I was not told that my repair was never started. Stopping on the way to the airport and learning this was the last straw. I cannot imagine that happening at SVC, and the woman has even called me a few times to make sure the instructions were correct for my job or my husband’s job.) I’ve had specialty items cleaned at SVC, received the same service as an ordinary laundry job.
This is a «green» establishment, as much so as this type of business can be, and they are open late to accommodate commuters.

Saturday late morning I dropped off my Dry Clean only jacket which was stained in the white collar with my bright pink hair dye and had chocolate shake dripped down the front from the night before. I had a baptism to attend that day and wanted my nice coat to stay warm with. I knew nobody would get it cleaned but I still panicked and tried to get it cleaned. The man at the counter said «No problem be back by 3pm». I knew there was a huge chance my hair dye wouldn’t budge but I was hoping the chocolate would. I came back in the afternoon and the jacket was brand new and looked better then when I first received it. They charged me $ 17 and they should have charged me $ 50. The thing was a wreck! This is now the only place I will take my clothes too.

I like the couple that works at the cleaners and they are always willing to work with me on pick up days. I needed my clothes two days earlier than what they said and the owner was able to accomodate my request. I feel the price is fair as well.

Yikes, do not go here. Dropped off 7 shirts on Monday, they said they would be ready Friday. I asked for Thursday since I was leaving on a trip Friday. My wife stopped in at 5:30 and the lady said she didn’t know what shirts were mine or how many I had, and asked my wife to look in a pile of 100+ shirts to find mine (which she had no idea what they really looked like). After looking for 30 minutes they found 6. Completely unorganized and didn’t seem to care they lost a new shirt. Go elsewhere is you want you clothes back.

The two good things about this place is that they are fast and polite. I brought in a slinky club wear mini-​dress to be laundered yesterday. I’d been wearing it at a river party and it’d gotten dirt on it. The tag said ‘dry clean only’ so in order to try and preserve the dress I took it into Scotts Valley Cleaners. The man working the desk was nice– he complimented my tattoos and was friendly. I was very happy to hear I could get it back the next day so arranged to do so.
Today I went a picked up the mini-​dress. It was wrapped in the plastic, but I was very suprised when the lady handed it to me. The dress is silver and it still looked brown with dirt. I was polite but told her, «I think this is still dirty. Is this the best you can do?» She opened the plastic wrap, fondled the skirt slightly, looked over the dress and said, «No, is clean.» Okay, so she argued with me If she can’t tell a dirty dress, then I’m not going to argue. I just said, «Okay, thanks so much,» and left.
I took the mini-​dress home. I figure if the cleaners says it’s clean, then the garment is ruined and I shouldn’t care about washing it in woolite.
The water ran dirty as anything, several times, and I now have a very clean silver mini-​dress hanging on my shower rod. My bad for bringing it to the dry cleaners in the first place, but hey, live and learn. I will never go to this cleaner again, and I really, really want my 15 bucks back.

Very nice and efficient owners, Korean couple _​_​_​& _​_​_​ (forgot their names!) are ready to serve in any way. They lived years in Germany, and speak German, should you prefer that language. As other reviewers have mentioned, yes, their accents are very heavy, but if you speak sowly and listen, the barrier comes down because communication is susccessful.
They’re GREEN! and they are fairly-​priced and take as long or as little time as any other place. I would imagine that if one were to ask them for an «emergency job,» they would do anything within their capabilities to accomodate him/​her. :]
They have done various types of alterations for my husband (slacks, jeans, heavy RV divider curtains), and he is completely satisfied with their work, which looks well-​executed.
It can be so uncomfortable if you ask for one of them to repeat what they have said once, and twice, and three times… but really, if it gets down to that, ask to see it written.
As a teacher of English as a Second Language, when I couldn’t understand a student’s pronunciation and had to ask for repetition again, and *again* or even that s/​he write something for me, I didn’t want to make him or her feel bad about having a heavy accent. This wording worked the best for me:
«I’m so sorry, I don’t hear your accent very well, could you write/​repeat that?»
Wording the request this way doesn’t leave *them* with a stigma and sort of puts the difficulty /​onus in YOUR pocket. Hey if it works… what the heck, everybody is all the happier.
Bravo for them.

We have been going here for about 2 years and the couple is very nice, but Im afraid there is a bit of a language barrier. Their English is not good enough to have detailed instructions understood, so if you have specific instructions or questions, it might not get followed/​answered. We love that they are «green», but have had a hard time getting things laundered instead of always dry cleaned.

Wow the first review! I guess people don’t generally take the time to review their dry cleaner but guess what THIS guy does!
What can I say. They are very, very nice. The prices are reasonable. They do organic dry cleaning, never not once has any of my cleaning been misplaced or not cleaned well. Oh and any alterations I have had done have been done well. And as I mentioned the husband and wife that own it are awesome!

Great cleaner — our favorite!