Earnhardt Mazda

The good part: 1) Ryan, the sales person, knows everything about the Mazda we bought. 2) Initially, the sales pressure is not too bad.
The bad part: 1) Things that were said were included on every car, we later found out we had to pay for them. 2) Items we asked to be included, paint maintenance program, were removed without telling us to get the price down. 3) The amount of our trade-​in loan was reduced without telling us. It was correct, but they said they were able to reduce the price of car. 4) The 1 year app service for locking/​unlocking the car and starting the car after purchase we were told it doesn’t work. 5) We did not receive rear floor mats in the car. 6) The new car had scratches on the front bumper. The new car are sold «as-​is», so they won’t help on anything.

We just had a great experience purchasing a car at Earnhardt Mazda. Bill Lohmeyer is a seasoned sales rep who is very helpful and fun to talk to about cars, pizza and many other topics! He was also helpful in walking us through all of the paperwork that has to be filled out when purchasing a car. We have purchased a car from Earnhardt in the past and had a great experience which is why we were willing to return for another car purchase. Thank you, Bill and have a Happy and Successful New Year!

Decided to go back here and try and find out why my tire light was burning bright. I had already gone through the hot/​cold tire pressure thing a few times, but still had a slow leak. After Discount Tire failed to locate the problem, these guys got my back as they say. They found the screw in my tire and repaired the flat and also threw in the free detail and car wash. Great service from LeAnne and staff, but it appears alot of the guys who sold me the car a year ago are gone now. I suppose that is the nature of the business, although most of those guys were long time car guys.

0 stars if possible. Terrible experience. I had been looking at a Mazda3 for months! I was at the Subaru dealership for my boyfriend’s car and decided to take a look. The guy showed me a car and I liked him, but I left to go down the street and check out Mazdas. Initially the guy who helped us was nice. I told him they were giving me a really good deal at Subaru, so if he could do better I would buy from him possibly. First off, he barely knew his inventory! Had me walking all over the lot from front to back. Their selection wasn’t very good either. We go inside so he can get my id and the keys to a car, and took forever to come back. Like 15 minutes. All to get some keys? I told him my budget was about 15K, but didn’t tell him I had a trade in on top of that. His demeanor COMPLETELY changed when I told him my budget. He barely talked after that. Didn’t explain anything about the car. NOTHING. Just gave me the keys, went up the street and came right back. I literally left. Didn’t even care to see any other cars after that. He even had the nerve to tell me, they aren’t paid by car price, but by number of cars sold. If that’s the case, why did he stop being friendly when I told him my budget? Sneaky car salesman. I wish I remembered his name. I left and went straight back to Auto Nation Subaru where they gave exceptional service and 1000 more than my trade in was worth! Go there! Subarus are more reliable, safe, and hold the highest resale value of any car. Don’t waste your time with salesman who could care less about your needs. I’m in Sales myself, and people buy from people they like. The Mazda Salesman could use some Sales training.
Don’t waste your time here. Go to AutoNation and see Ritchie!

I just purchased a 2016 CX-​3 from Earnhardt Mazda and had the best car buying experience ever! Phillip, my sales person and Frank, the general manager were fantastic to work with and provided me with a great deal in a no pressure environment. My test drive was great and Philip really knew everything about the car and made sure all my questions were answered politely and professionally. Picked it up yesterday and Philip went over each feature in my car and even got my phone synced with Bluetooth before I drove off. The finance person explained everything to me and the service people I met were friendly and explained how their service department works. Already have my appointment for my first oil change in 6 months. I would recommend Earnhardt Mazda to anyone looking to be treated in a professional and welcoming way while getting a great deal on a Mazda.

My husband and I rather suddenly found ourselves in the market to trade in our fun, but not-​terribly-​practical, 2013 Miata GT-​PRHT for a new CX-​5. As we ordinarily do, we selected our trim, color, and equipment preferences; searched for the dealers with relevant inventory; and contacted their internet sales staff to request a quote via phone or email. This process typically winnows the field of competitive dealers quite quickly and effectively, and this time was no exception — overnight the transaction conveniently narrowed to two dealers.
Long story short, Robert Schilling at Earnhardt came up with a very good offer. When I explained he had competition and needed to give us a best-​and-​final offer, he did just that. One other competitive dealer got the chance to beat the deal (note: I don’t disclose actual terms in order to play one dealer off the other — that’s not good business); however, they were unable to best Earnhardt in overall financial terms.
Moreover, we were in and out of Earnhardt in two hours flat with the new vehicle. Simple, direct, honest, competitive, and fast. That’s the way car buying should always be.

Had a great experience at Mazda. Bill our salesman was sweet and very helpful. We met alot of the staff and it was a great atmosphere. Left with a new Mazda and I hope anyone who reads this will consider going to Earnhardt Mazda and buying a car from Bill. It was nice to be told «welcome to the family «!

Helped me with a solution for a bad situation! Brandon and Matt had me in and out in no time. Lower payment, better car– win win. Will definitely recommend and be back!

Great experience at Earnhardt going through the car buying process for my first time. I decided it was time to trade in my 1999 Lexus for something new and improved. I came into Mazda because I found overall great ratings on the CX-​5. I worked initially with Bill Lohmeyer who helped me understand everything I needed to know about the car. Next time I came back, I worked with general manager Frank Stevens to come to a very fair price that worked with my budget. He was very personable, kind, and honest, and I truly got the sense he cared about the customer.
I drove off with the new car and unfortunately it was after I had gotten home that I realized a couple of the features were missing — I gave Frank a call and he promptly responded and helped get the features installed the next day. I recommend any new buyers to ensure they have all features that they paid for before driving off the lot, but know that the staff will take care of you if you are not 100% satisfied!
I am ecstatic to be driving my new CX-​5; it is a sleek-​looking, smooth, powerful drive with impressive features — my favorite being the navigation and blindspot monitoring. Would highly recommend others to come into Earnhardt Mazda to purchase a quality car for a reasonable price while working with a knowledgable, friendly staff.

We just had a really nice car buying experience at Earnhardt Mazda. We worked with Linda who was very helpful. This was the fourth dealership we went into and Linda was the first salesperson to actually tell us about all of the features in the car before starting our test drive. I guess the other dealers expect you to figure it out for yourself, but Linda walked us through all the unique little tech features that we would have eventually found on our own playing with it, but Linda accelerated the process. We leased a Mazda3 and even after the deal was done Linda took the time to walk us through the controls again. (the Mazda3 has a central control dial on the central console the controls all the electronic features which is different than other cars so it was helpful). There was a bit of the usual back and forth over price/​payments but less haggle than usual that we brought to conclusion more quickly than usual and I feel that I got a pretty good deal. Frank, the GM, took the time to introduce himself and we had a lengthy conversation that felt authentic and not the usual BS glad-​handing you seem to get. I also thought that it was a nice gesture that Linda introduced us to a service manager which showed a certain level of respect for the service dept. that I don’t recalled having seen before. I would definitely work with Linda again the next time I’m looking for a new car.
I was surprised by how much I liked the Mazda product the Mazda3 in particular. It is very responsive and has nice pickup/​acceleration for a compact at a very reasonable price, especially when compared to similar Honda and Toyota cars. I also liked the styling a lot more. It wasn’t until researching it after the first test drive that I discovered the Mazda3 is a Car and Driver 10 best for 2015 which made me feel good about our purchasing decision. Having had a good experience here, I would start my search at Mazda next time and use the Mazda product and price as the benchmark instead of starting at Honda or Toyota and using one of them as the benchmark.

Revising a previous revision. I had a good experience (with a few hiccups) at Earnhardt Mazda. The salesman, Bill, was pleasant and seemed to genuinely want to get us to a mutually satisfactory deal on a 2016 vehicle. I appreciated their professional handling of an error they made at the time of my purchase and would definitely recommend them to anyone seeking a fair deal on a car!

Awesome dealer and awesome service! Bought a 2015 Mazda6 and we are in love! Thanks for helping us make a deal and being a awesome dealer!
We were able to test drive the car before and go home and have the deal made before we came back to pick the car up so that it is easier with our babies! We went from a 2014 Toyota Camry SE to a 2015 Mazda6 Touring and we can tell an exceptional difference including option changes like moonroof, leather, pandora, rear bank up camera, blind spot sensors and going from 29 mpg gas, to over 40mpg! This car is definitely an awesome pick! It is extremely fun to drive with lots of horsepower and is a great family car!
Thanks again Earnhardt Mazda! You have gained customers for life!

We visited this dealership when we were thinking about purchasing a new Mazda. This dealership is recently opened and maybe in business for 3 months or so. The so called internet sales manager didn’t help too much for us to get a good deal. Brendan is the manager here. We somehow got to know him and he is patient and nice. He didn’t force us to make decisions although we do feel that he really wanted to make a deal for us. Finally, we were able to get the best deal in the town with the help of Brendan (I quoted online for many dealerships). Although in the end, due to the budget constraint, we decided to walk away, we do highly appreciated the altitude of Brendan towards his customers. We have met some dealers with much worse altitude, trying to play games and enforcing a lot of buying pressure. But with Brendan, things went pretty smooth. I would recommend anyone interested in purchasing a Mazda in the valley to visit this dealership although there are not so many reviews available.

Went in today and Earnhardt Mazda helped me out of a tough situation with the leased car I turned in. Much appreciated, especially as they worked hard to make me a deal that worked for me rather than pressuring me into something I would be uncomfortable with.

Stopped to look at cars and was made aware that they will open October 7^th.
The General Manager was there and took the time to personally invite me and showed me a sneak peak Of the new facility.
Very polite and friendly.