Preston’s Steakhouse

I have to say, this was an excellent find. The ambience is very nice, the food was delicious and our server, Lisa, could not have been more attentive. We all had the Delmonico steak and agreed they were cooked to perfection and very tender. All of the sides we had were delicious as well. For dessert we four shared the house specialty, a butter cake. Very moist and delicious. We will most definitely return.

It’s really good but not 5 starts «the best» for a steak restaurant, there are a few other places nearby that have better steaks if that’s what you’re looking for. The Preston’s burger is amazing, that’s what I go here for! Also there are these Pig wings on the menu for appetizers and they are great! Cocktails and happy hour menu are good for a higher end steak restaurant so I do like that. Overall great place to eat, good food, good drinks, but if I’m looking to spend $ 50+ on a steak I’m going across the street

The Happy Hour is yummy! It is expensive! For three people with multiple drinks and appetizers your bill will be over a $ 100.
It is a happening spot and the food is worth the prices. The drinks are also very good. Service is very attentive.

READ BEFORE BOOKING. My husband and I have visited Preston’s about 10 times in total. Our experience has been that the food is very good. Despite the fact that the servers are still learning, it seems– they have a great bar menu and the traditional dinner menu is great as well. I liked it for the fact that it isn’t a «meat market» — like the place next door. That being said, my review focuses on the private dining aspect of this restaurant and the experience we’ve had as business owners, which is very important– considering they have 2 private dining rooms and many Scottsdale businesses and large parties book private dining.
Unfortunately they lost myself and my husband as clients and we will also be telling our clients and friends this story.
Our business has been doing seminars for 12 years around the Valley and I have never run into such unprofessionalism. In dealing with the banquet manager I spoke and emailed back and forth with her in early November regarding setting up a date for mid– January. I discussed working with Preston’s on a monthly basis, hoping to set up a long– term client relationship. She agreed to work with our small business on the pricing of the catering menu and also agreed that they could portion the food in the way which we were accustomed, which I appreciated. I gave her a credit card and signed the contract. However, I had an additional question which I wrote down on the contract — why they do not allow their patrons to order food for take home if they do not have enough guests to meet the room minimum? I didn’t understand this policy– what is the difference if a seminar attendee orders the food or we do? I also emailed her this question and she said she was sorry if she had offended me (which was very confusing, so I emailed her that of course she hadn’t) and that she didn’t know the answer to this and told me the owner would get in touch with me. I said that was fine and emailed her a general breakdown of how our seminars flow and how we would like things set up for the night. I send this to any new restaurant we do a seminar at, and this is well –received and appreciated.
After emailing the contract, I received no response as to whether she received it or not. I emailed her after a few days asking if she received the contract. She said yes, but that she didn’t have the approvals in place for my «requests». I had invitations going to print soon at this point, mind you– with Preston’s logo on them– to be sent to about 10 different Scottsdale zip codes. She mentioned she would call me Monday (she didn’t). The owner called me later and we played phone tag for a while.
My fault in this debaucle was proceeding with printing my invitations, feeling that whatever the issue was– I would work it out with the owner even if we couldn’t take food home and put it towards our room minimum. No big deal.
When I emailed the banquet manager to verify that we were all set she mentioned she hadn’t received a contract from me. I forwarded her the one I emailed to her 3 weeks ago She said they didn’t accept it because I had written my question on the contract about the food policy!!!
The owner called me then. He proceeded to tell me that «based on my demands» he wasn’t going to please our group and that he didn’t think this was going to work. His tone proceeded to become more and more defensive as he said all the things I asked for were too much for his young servers to deal with and that this was something he was blown away by. At first I tried to calm him down and assure him that I give this to every restaurant and these items are so straightforward… the only different things we do are to have 2 servers max in the room and to have 1 server signal me before they clear plates or serve food. No biggie. You would have thought I was asking for his firstborn child. He insisted he couldn’t handle it. I said «you would rather turn away good business» and he said yes. Plain and simple. I asked him to review his concerns on my instruction sheet so he then went through the items — making up minutia to make them seem difficult. He said «You want a chilled water, bread, and napkins there on the table when you arrive?! What kind of napkin? Linen? Paper?» I was flabbergasted. Paper? Really? I told him this is basic stuff his servers already know… I wouldn’t have asked him to accommodate us if Preston’s didn’t do a good job… I asked him what was supposed to do now that my invitations had gone out. he said he didn’t know. Absolutely green, inexperienced, and unprofessional from start to finish. How much do we spend at the other steakhouse we do business with (on Scottsdale Road and Frank Lloyd Wright) a year? Nearly 50 grand. YOUR loss Preston’s.

Great happy hour. Been here 7 or 8 times and still enjoy the experience. The outdoor 2^nd floor patio w pinnacle peak views is a treat.

We’ve always been huge fans of Preston’s sister restaurant, Arrowhead Grill. Unfortunately, since they were booked up for New Year’s Eve, we decided to head over to Scottsdale and give Preston’s a try. We assumed that the experience would be equivalent.
If you’re familiar with Arrowhead Grill, you’ll find that the menu at Preston’s Steakhouse is very similar in terms of what they offer. Many of the entrees and sides are identical, including a few unique additions, such as their red velvet variation on AG’s signature butter cake.
I was initially surprised that Preston’s only has a 3.5 star average, with most people citing poor customer service as their main issue. Unfortunately, it didn’t take us very long to realize that these reviewers were spot-​on.
I’ll start with the good:
Our server was very friendly and the food itself was excellent. I wouldn’t expect anything less. The Delmonico steak has always been one of my favorite cuts of meat, with superb artisan mac and cheese and Yukon gold mashed potatoes as great side additions. Although admittedly, I was a little disappointed that the far, far superior cheese and bacon infused mashed potatoes found on their AG menu were conspicuously absent.
I also saw many parties ordering their amazing butter cake for dessert. Although we didn’t order the original version at this location, I can assure you that it’s, without a doubt, something that everyone must try at least once.
Now, for the bad:
Preston’s is in a much larger space than AG, which includes multiple rooms, fireplaces, and a second floor patio. When crowded, the place can get extremely loud and could desperately use some type of sound paneling treatment. We could barely have a conversation. The place just seemed way too noisy and frantic for a fine-​dining atmosphere, which we’ve never found to be an issue at Arrowhead.
What’s up with serving sodas in miniature aluminum bottles in an upscale restaurant? It’s a cheap tactic that allows them to get away with charging for refills — and the soda only fills ¾ of the glass! You want more? Then you’ll get double-​charged! Seriously?
When we were seated at our table, my girlfriend thought something was odd about her chair. It wasn’t until 15 minutes had passed that a bus boy did a double-​take, mumbling something to her, while then reaching behind her back and dramatically yanking out a giant server tray that was somehow lodged between her back and the chair’s backrest. It’s as if he were performing some type of magic trick. Why was there a tray lodged in her chair? No idea. But the bus boy deserves credit for noticing something that everyone else (including us) failed to catch.
The complimentary basket of bread that is always served BEFORE the meal took forever to come out. In fact, after 40 minutes, we had to flag down our server and request the bread. It was finally delivered to us, while our food was brought out literally seconds after. That’s not the way it’s supposed to be done.
We decided to try their red velvet variation of their classic butter cake, as we knew it’s unlikely that we’d ever return to this location again. It ended up tasting like regular red velvet cake, as the velvet completely overtakes the buttery flavoring that makes the original so great. My advice: stick to the regular one. I can at least confidently vouch for it!
While the food here is very good, I agree with other reviews who say they lack in customer service. The place just seemed very disorganized and lacking in efficiency, which probably isn’t going to go over well with the clientele in this area.
We’ll always love Arrowhead Grill for their food quality and excellent customer service, but Preston’s has way too many issues to warrant a repeat visit.
Big disappointment!

Went here with extended family on New Year’s Eve, and frankly, Preston’s left a good amount to be desired for an upscale steak restaurant.
Generally no complaints about the service, even with a large party our server was helpful and professional, there were just little touches that made things feel a little ‘off.’ For instance, the tables turned out to be those light grey plastic «outdoor» tables with fold-​out aluminum legs hidden under a long white tablecloth. They tried to courteously/​discreetly clear crumbs off the table between courses with a small metal «scraper» (as nice restaurants often do), but just ended up smearing sauce all over and leaving a line of debris in in front of my brother. Our family originally found out about the restaurant through promotional coupons in the mail, and they pushed the desert menu a little too aggressively at the end before asking everybody to join their email list.
The food was definitely hit-​or-​miss, I don’t recommend the peppercorn sauce, and my fillet was heavily under cooked. The shrimp starter was also underwhelming, and the macaroni was very much average. My father’s rack of lamb, however, was outstanding, as was the sheer size and diversity of the dessert menu, although we didn’t order anything so I cannot speak on the quality.
Nothing was a total catastrophe, and nobody’s meal was inedible, I’ll just say that my whole family walked away knowing we wouldn’t go back to Preston’s again for a nice steak dinner; there are too many better options in the area for around the same price.

Best happy hour in Scottsdale! Huge menu with tons of great choices and generous servings. The staff is great too. The «pig wings» are to die for and the butter cake is heaven. It’s awesome to have a great restaurant in the Citadel again.

The ambience, the steaks, and the service are all 5 STAR!!! Don’t miss this place! Buttery steaks, fresh vegetables, great staff, and the best drinks in North Scottsdale. We were treated like royalty:)

This restaurant did not have exceptional food. I had a ribeye that was not very tasteful although it was cooked right «rare» it was not juicy at all. The other guests at the table had a porterhouse, filet and prime rib. They were not impressed either. Our table was not in a god location facing a huge drape at the back of the restaurant. The butter cake desert was good that was it!

We started the evening with happy hour drinks and hors d’ oeuvres, the bar downstairs was full so they sent us up a long flight of stairs to the upper bar. Drinks were pricey but the pour was generous. We tried the pretzel fondue which we wouldn’t have again.
The dining room is pleasant enough, but they showed us to a terrible table for two against a wall and close to the kitchen. We declined the table and were taken to a better one (thank goodness). We both ordered the Delmonico and a side (nothing comes with the steak). We found the meat cooked to order and acceptable but nowhere close to exceptional. The side we ordered was OK but again, nothing I would return for. There are so many great Steakhouses in Scottsdale, I am taking this one off my list and won’t be returning. In my opinion they are overpriced and we were underwhelmed.

Nice atmosphere. Reasonably priced. The prime rib was good if you like it smoked. The crab leg appetizer was great, the sauce was perfect. The bone in rib eye was great too. The French onion soup was bland. Mushroom side had too many onions and the corn was too southwestern for a steakhouse and not to mention spicy. Recommend the restaurant.

My husband and I went to Preston’s for the very first time last week and I have to say we were not only underwhelmed but extremely disappointed. First, let me say the atmosphere at Preston’s is elegant and prices compared to that of Eddie V’s. That’s where the similarities ended. I ordered Chilean Sea Bass and my husband ordered the filet. He said his filet was pretty good. However… the Chilean sea bass I received not only had a strong fishy taste but also smelled like ammonia which meant the fish was bad. I was very congested from a head cold I caught and even then I was able to smell the ammonia coming from this fish! I ended up returning the fish and ordered wild salmon instead. Even though we’re particular our food, I’ve NEVER send food back to the kitchen unless something is terribly wrong.
My husband ended up finishing his filet by the time I received my salmon which was also very underwhelming. So… I ended up eating dinner by myself after my husband already finished his steak. Let’s just say I probably could have made it myself and had a better tasting salmon. I understand that things happen in the restaurant business. However, to not offer to even comp my portion of the meal or even a dessert (which we didn’t order because I had completely lost my appetite by the this time). I have to say not only will we never return to Preston’s but I’ve also told many of my friends and coworkers since to avoid this place. It’s really too bad that the meal couldn’t have been a better experience.

Wonderful attention to detail. You can tell they care about your dining experience. I notice the little things. If a restaurant takes the time and expense to do small things right you know it’s going to be a fab experience.
Example: A wonderful bread selection, served with a warming stone to keep the bread hot and a generous tup of real sweet butter. (I’m so over the splash of cheap olive oil in a dish). With a simple Arnold Palmer drink, you have a selection of teas and a small carafe of lemonade. Salt (pink rock salt) and pepper «grinders» are at each table. You want to share a plate, no problem, the kitchen does the «splitting» and delivers two lovely dishes to you. The restaurant is so inviting, crisp white linens and dark wood, yet plenty of light and a patio setting that is gorgeous.
We have been to their happy hour twice, but the HH menu is not like any other, chocked full of quality items. the steak (filet), scallops (diver) and shrimp mixed grill… delicious, excellent quality and perfectly prepared. The salmon salad, again wonderful, the pork wings… omg, delicious. The Prestons hamburger was without a doubt the best burger ever, the meat was so rich in flavor, with a horseradish sauce on the side. The chef also offers his house made pepperoni sticks, compliments of the house, it’s a special treat.
The wine/​beverage list won’t disappoint, lots of wonderful choices, it is a well thought out collection. The wait staff is professional and knowledgable about the menu and preparation.
Another area where they exceed… their deserts, a great selection. We have sampled the butter cake and the key lime pie. Both are generous servings and very delicious, the butter cake is the best cake I’ve had in years!
You will probably leave with a «to go bag» as they don’t skimp on anything served. And even the to go container is in a nice bag with a note from the chef. We will be sampling their prime rib dinner next week, and yes, another desert!

Excellent atmosphere, food cocktails happy hour, all wonderful. We’ll be back.
Prices and menu very similar to their other restaurant, Arrowhead Grill in Glendale AZ.
We sampled several appetizers, crab cakes, burger, Mac n cheese. All perfect.

This is another «good news — bad news» reviews that I hate to offer, but as always, I want clarity, not consensus.
Stopped in last night with her Royal Highness (insisted we give it a try) along with two friends and started in the bar for a pre dinner cocktail. Nothing but good things here! Don’t know the name of the bar tender but this dude rocked !! Friendly but not overbearing and considering it was elbow room only (On a Thursday night no less.) he fired the drinks out and they were perfect.
Let’s move onto the dining experience where the wheels didn’t wobble, they fell all the way off. A delightful young lady seated us in a great dining room and then … Wait, wait, and wait some more. Our waitress did finally come over, delivered menu’s and with great flair, began to explain how to read the menu. Pretty sure we have that figured out but OK, she’s just trying to impress us. Here’s a thought, impress me with good service. The tables are far to small for a party of four and even after we ditched the wine glasses, felt crowded to the point of discomfort.
Let’s move on … Enjoy that first cocktail because getting a second is almost impossible but after asking a bus person to go find the waitress, we managed another round of bevies.
The menu is outstanding, well rounded, with something for everyone. We had two (2) complaints in our group that being that the menu font was so small, and the lighting so dark, that actually reading the menu was a problem. Oh well, it’s not a library anyway so let’s talk about the food.
We ordered a prime rib that was beautiful in size, color taste and texture … Truly a beautiful example of prime rib. Her Highness got shrimp cocktail and the presentation was fabulous and apparently good to the pallet but then again, shrimp cocktail is pretty hard to screw up. Another of us got two (2) lobster tails (maybe 4 oz. each?) and they seemed ok as well. I wasn’t especially hungry so I limited myself to a salad … Certainly OK but what the hell, a salad is another one of those things that are hard to wreck.
We ordered sides of mashed potatoes and asparagus and were warned they were «large enough to share» … Not even close !! The potatoes were maybe 4 oz. and the asparagus was maybe six to eight pieces … Hell, that’s not enough for me alone!
The four of us spent about $ 240.00 before a tip … Way to high for what we got. I will however, probably go back to explore the menu once again but with the price point and poor service, that might be my last time back.
Don’t forget that Mastro’s is within walking distance and while pricey as well, I’ve never had a bad meal or bad service. Preston’s needs to work very hard on the customer service aspects.
Thanks for reading

Our threesome had dinner at the Preston last night. Having read the reviews in advance of making reservations I was somewhat ambivalent but also curious to see what I would find. Well it was a very good dining experience. I really like the ambiance of the place. We were quickly attended to. Our server was knowledgeable about everything we had questions on and gave us good guidance. Having dined at places like Keens and Peter Luger in New York and Delmonico’s etc the bar is pretty high. The porterhouse was very well prepared and the sides lobster mashed potatoes, sautéed mushrooms and onion rings were icing on the cake.
Bravo!

Always a great time. Excellent food and drinks. Atmosphere is perfect for the one night a year or the every other weekend. Service is the most friendly I’ve ever received. The meat. Aged to perfection and cooked even better.

ANOTHER WANNA-​BE? Sorry, long review but needs more explanation to trust I speak the truth.
10 star pricing & 3 star everything else! First, I have 20+ years experience in the restaurants/​banquets/​catering industry (owner & non-​owner) in Chicago & suburbs and I promise I know fine dining. So, although a great menu, many, many fine touches missing that could of helped justify their pricing! Lobster tail was under cooked & left in its shell — I lost my appetite right then & there. To leave the shell on the plate as an accent… no problem, it’s a great prop, but don’t make me pull & play with it to get it out (and of course it takes more effort to get it out when it’s not fully cooked) — as well the broccoli was barely warm & crunchy, cheese looked & tasted like Valvetta. Drinks were short pours yet higher than most other finer dining establishments. Service was not close to par for extra fine dining pricing. Desert & coffee were good. Asked server if the beef was grass fed because that’s what drew us there and she said «usually but sometimes they can’t get it so it’s not»! That blew our minds. On the one really positive note, the filet mignon was excellent, however still don’t know if it was grass fed or not! The staff wasn’t so professional looking in spite of being in black uniforms — as well hostess didn’t come across experienced or professional — not good as they are the 1^st impression. Please don’t get me wrong they were very nice just didn’t represent the classification. I give them 2.5 years max unless they have some private silent investors willing to carry them because there’s no way — I know the overhead and if this visit represents even 50% of their clientele, they will not have the necessary repeat customers to support it! Sorry, I feel bad but it’s the naked truth! One last thing — the manager came over to hand deliver our new broccoli and confirmed the chef was an agreement! Although hot and not crunchy, cheesy, no pun intended. Based on two different items being returned he should have comped the desert. Bad bad bad!
If they see this, contact me and I’ll help it be a permanent fixture in Scottsdale.

Came to Preston’s for my last dinner of a work trip and it was some delicious food!
I got the steak filet cooked to an absolutely perfect medium rare, with sauteed spinach and lobster mashed potatoes. The spinach was great, and the lobster mashed potatoes were outstanding. There must have been an entire lobster in the dish and was enough for the table to share. High quality food for a very fair price point.
I really enjoyed this place and will go back my next trip out to the west.