New York & Company

Caroline went above and beyond typical «good» customer service for me trying to sneak in a quick errand with a squirrelly two-​year-​old. The other staff members at the register made my daughters day by being an attentive audience while she danced for them. Is any mom knows not having to come back twice to do the same thing deserves a positive Unilocal shout out.

I just have to say that their customer service skills are lacking. To walk into a store where 3 people are working and not one person greets you-​is not okay. I’ll take my business to the Loft instead-​where they greet and provide great customer service!

On Saturday the 9^th I went to shop the big sale with my husband & two daughters. I had to make some returns & asked a sales associate named Christina about it & she was very helpful. Even though it started getting busy she was still around when we needed her assistance. She mentioned she had been working there about 2 years & you could tell because she gave the BEST customer service & handled my return & purchase like a true professional. Just because of her I’d recommend this location.
I wish I could have her kind of service everywhere I go.

I have to say that I was a HUGE fan of New York & Co till the last year or so and I am so bummed about it. Their clothing is so overpriced for the simple point of it being a Doorbuster, NY Deal, Red Line, or buy one get one free that is if you can keep up with all of that madness. Anything that you purchase under any of those «terms» is not valid to use any of their seemingly awesome coupons for, therefore you get nothing, no deal. I came to the counter with $ 250 worth of clothing and provided a coupon that was supposedly good for 50% off but apparently not a damn thing that I was attempting to purchase was eligible under the terms of their coupon. This is the second time that this has happened to me there in the last 6 months, I told myself I would never shop there again the first time but this time I mean it! Seriously, why manufacture a coupon that isn’t even useable! What a disappointment.

A gentleman assisted me yesterday and deserves 5 stars. I walked in with a skirt that had a defected zipper. I’d bought it from this location a few weeks prior but did not have the receipt but had my NYC Rewards Card. He graciously refunded the price of the skirt to a gift card, found the correct size for me online and had it shipped to my home within 10 minutes. Thank you so much for your help! I appreciate the help without the fuss!

I had to write a review for this New York & Co because the customer service was amazing! I came here for the first time today, and the sales lady made me feel very welcome. She found out I was a teacher and she gave me 15% off! I never heard of this discount, so it was a pleasant surprise. If you are a teacher, make sure to bring your teacher ID to get a discount! There is a nice selection of business casual clothing, and great deals everywhere.

Ample parking. Store is kept clean. Great place to find casual pieces for the office.

I have now officially stopped shopping with New York & Company. First watch out for certain material because after one wear and wash small holes appear. After spending hundreds and hundreds of dollars spent there, I have not once been able to either have an advantage of city cash and/​or anytime cash. Sorry New York & Company two weekends ago I planned on shopping there and asked if I could use my anytime cash that I didn’t realize expired of $ 30.00 and ultimately was denied as the sales lady just kept on walking saying sorry (rude).
So I went to their neighbor Soma Intimates and spent $ 320.00. The sale ladies there ensured that I got the best deals for my money. Love them!!! That is where my money will be going.

I love NY&Company! This isn’t my favorite NY&COMPANY, but I love shopping during their awesome sale. I don’t really have a favorite store, but this one is closer to me and the girls the work there are always so helpful. I will not stop coming here.

In the COMPANY of NEW YORK!
I don’t shop here all the time but I CAN SAY they do have AWESOME SALES from time to time! The style here USED to be early 20’s and sometimes it can still be that way but they ALWAYS have AWESOME jewelry! Now a days the style seems more geared toward a wider age range and your able to find a lot of separates!
So while some items might be too young you can find tops or sweaters or even a blazer or two that you can throw on with a pair of jeans and a white button down which is timeless and a pretty ageless look! Some of their pants are OK except those skinny pants or jeans that don’t look good on anyone, any age if you’re over a size 0 and have any kind of shape that does not resemble a number 2 pencil, no azz, no hips, and your waist blends into your torso and lower extremities. Basically straight up and down and most women that aren’t starving themselves have a shape! Thus I don’t know why those pants exist!
When they do have a sale they use my FAVORITE PHRASE which is «Take and additional», but they also use the phrase «FINAL SALE» which I DON’T LIKE! SO be sure to try on and LOVE that clearance item because you’ll be stuck with it or have an early birthday or Christmas gift for someone else! Which brings up the question of WHY do they ask if I want a gift receipt of the item is NOT returnable or exchangeable? DUH! Makes NO SENSE!
The SERVICE IS ALWAYS REALLY GREAT! You KNOW I LOVE GREAT SR VICE! They don’t tend to have any shopping bags or carts so I usually put my items in the front and they hold them for me on the back counter until I am ready! Makes it a lot easier to move through the store! And they have NO problems in helping you to FIND something or checking another store!
There prices are a bit high for the quality it’s not like your shopping in NORDSTROM or something, but if you can get it on sale, take an additional, or clearance then the PRICE IS RIGHT! I was able to find 4 t-​shirts for my trip to Malaysia next Spring! I NEVER like to pack things I LOVE because it can get STOLEN or LOST on the way there or back! This way I am NOT HEARTBROKEN! So paying $ 3.50 for a shirt was PERFECT! Plus it’s going to be hot and humid there! NO NEED to sweat up my good clothes!
I also like the JEWELRY which matches the colors they have in the store so you can coordinate if you like! And I saw the NEW LOOK BOOK for Eva Mendes and her stuff LOOKS GREAT… Classic Chic style! I can’t wait until it gets to the stores! And Not all stores will carry all her things or at all! PITY!
STOP BY FOR SOME GREAT DEALS THIS SEASON!

I walked in, hoping to find a nice blouse on sale, which I did. However, the customer service here is horrible. The minute I walked in, the two girls who were working definitely saw me but did not greet me or ask if I needed any help. Then when I was ready to pay, I approached one of the girls at the front of the store, but she seemed too busy doing something with clothes tags to help me. She looked at me like I was being a hindrance to her… no smile whatsoever, no thank you. I will never shop here again.

Always have great deals shopping here! By using your credit card, you earn cash to use for another day of shopping. I earned $ 40 so I went shopping today and my total came out to $ 4.00 for 3 tops and a belt! Awesome deal and awesome customer service! Location is great!

I was unable to post this before because for some reason I could not find the Unilocal for this location so I had to Unilocal the shopping center for them instead.
This Unilocal is from 1÷1÷2012
I had a shirt that I REALLY loved but when I wore it one night it started to ‘grow’ After washing it and letting it air dry, as the directions stated, it got even bigger. I was annoyed because I’ve worn it and washed it already so I did not know if they would take it back or not. I called Customer Service and talked to a VERY sweet lady that said she would call the store before I showed to let them know I would be in returning a washed and worn shirt because it did not stay true to size. After getting to the store and telling the cashier what went on and that a lady from Customer Service called in for me to let them know, the cashier with a short bob cut gave me the worst attitude and looked at me in disgust. All I could say is, I didn’t pay $ 16 for a shirt for it to constantly be fixed during the day. It kept showing my bra all the time and she got mad because it had lint on it from the sweater I put over it the night before because I started to get embarrassed with how much boob it was showing. I tried to get as much of the lint off as possible but it just would not budge. I also did not appreciate the fact that after I returned the shirt and was walking out and saw something to go try on that I was watched like a hawk for the rest of my visit. I exchanged a shirt for a smaller size. I was even supposed to get cash back but I donated it to St. Jude’s instead.

Friendly staff that are definitely not pushy. Comfortable store to shop in. They often have sales and specials, so keep your eyes open for those. They aren’t too pushy on the store credit card, but you will probably be asked. I’m assuming they are required to, but it does get annoying.
I’ve also had an easy time with online returns.

Here for the lady, not because I’m shopping for myself :-)
Pretty new location. Clean store, nicely laid out and well lit.
Helpful, friendly staff that is not overly intrusive.
Most items available in all sizes, Many items on sale. Can get a shirt or other piece of clothing for as cheap as $ 10. Highest priced item was about $ 79.99.