Brenthaven

I finally made it to the store with my broken computer case. The friendly clerk exchanged my case for a brand new one, no questions asked. So, if you have a problem, just walk in. Skip the whole web non-​experience. Finally, if you need something that will protect a macbook or similar item from bumps and falls, there are sturdier, better-​padded products out there.

Eh, I bought one of their bags and was unimpressed. I traded it with a friend who had a Booq he was not happy with. We are now both satisfied. To each their own. My main problem is with their marketing, though. I advise you to NOT give them your email address. DAILY mails about their small selection of bags is overwhelming and their opt-​out process is pretty lame. If you like their bags cool, just don’t let them have your personal information.

A review of the online store:
Brenthaven’s customer service is HORRENDOUS. I wanted to return a bag I’d purchased online. It was a week before I got a response to my online return request. Then I had to make three follow-​up phone calls about an issue related to the request. Each time I was told someone would call me back before the end of the day — and each day I got no phone call. When I’d call the next morning, I didn’t get an apology or explanation for the lack of response. Then we’d do the same thing again — I’d listen to a bunch of incompetent gibberish and get a promise that someone would call me back by the end of the day. It was just nonsense.
My situation was never resolved, and I’ve decided to keep the bag just to save me from the aggravation of having to deal with their customer service again. Customer service is as important to me as the product itself. I’m really disappointed with Brenthaven as I wanted to support a US company. However, I will never, ever purchase anything from them again. They seriously need to get their act together.

I’ve had so many bags & backpacks over the years. This brand, and every item they make is absolutely the best in the market. If you like functionality, protection, clean styling, weather resistant, and durability… this is the brand to go with. The company proudly stands behind their products as they know how to build great bags. I have never never! found anything else that matches product design, quality, and company respect as I’ve gotten with Brenthaven. Hope this helps; because you can’t go wrong here.
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I’ve been sporting my Brenthaven laptop briefcase bag for 3 years. It was originally purchased at the Apple Store and I love this bag. Its a modern bag and I was happy to hear that they are based out of Seattle. I was on Capitol Hill and saw there new flagship store, which carries a lot of their products. The best thing of this company is they stand behind their product with a lifetime warranty! And the bags are reasonably priced!

Nice durable bags for biz travelers and photographers. Nice materials & friendly service. Prices seem fair as well.

Great looking bags with a Seattle feel. If you want to carry a bag or backpack that separates you from the Timbuktu herd, give them a try.
As soon as I get my laptop bag, I will update the review based on usage and durability.