Burien Chevrolet

I’ve given them several chances to prove their integrity, but alas, the service department at Burien Chevrolet is every car owner’s worst nightmare. Being a woman who handles her own car repairs, I know that auto repair centers see me as an easy target for up selling «necessary repairs». Unfortunately for Burien Chevrolet, I actually have 2 parents who are mechanics, so I know quite a bit about cars; especially enough to get a 2^nd opinion. Sure enough, on the 2^nd vehicle I’ve taken there now, the $ 1000+ repairs that Burien Chevy claimed I NEEDED, were in fact, totally bogus. My regular neighborhood mechanic is very trustworthy and so far, every repair he’s done to my vehicles (3 of them total) has been cost competitive, and fixed the actual issue the vehicle was having. I love that I do have a mechanic I can trust in the area, but it’s sad that Burien Chevy would sink so low as to try and take advantage of car owners who don’t know any better. Buyer beware.

This place deserves zero stars. They have the worst customer service I have ever had.
I was going to buy a car from here a couple years back and was approached by the most pushy salesman ever. (I know they are all pushy but this one was awful) I told myself I’d never come back and years later I decided to give it another try. This time with their service department.
I called to schedule an appointment to get an oil leak fixed. The woman who answered the phone was extremely rude and told me to call back because they were all busy with customers. I finally got a hold of someone and they scheduled me an 8 am appt on wednesday. I went to drop off my car and the guy told me he would call me ASAP to let me know what was Going on. I hadn’t heard anything by 4 so I decided to call and they told me it would be fixed by Thursday night or Friday morning.
I had to figure out an alternate way to and from work and they did not bother to keep me updated at all. On friday afternoon I still hadn’t heard anything so I called. They said it would probably be done around 3 or 4 so to just wait for a call. At 545, 15 minutes before they closed, I called. John, the guy who worked on my car told me he had called and left a voicemail earlier and said it was done. I never revived a call or voicemail and can’t believe John would lie to my face.
He has no communication and definitely does not care about updating you on how long it will take.
I will never go here again and you shouldn’t either!!!

I inquired about a car online and was contacted within an hour. I worked with David via email for about two weeks before I was actually able to get in to look at the car I wanted. Within that time frame David was quick to respond to all my questions and didn’t pressure me about coming in to look at the car when I mentioned I was sick and couldn’t make it in. Finally made it to the dealership to look at the car — he had it ready for me to test drive and answered all my questions. Was initially given a very low deal on my trade in (as usual), but ended up working a deal that I felt comfortable with. Buying a car is never fun and you never quite know if you’re getting a good deal but I had done my research and felt I did pretty good. David and his boss (assuming) were both very thorough in answering all my questions and I didn’t feel pressure at all during any point of the interaction. After saying yes to the deal was setup with Erin in finance — she was fantastic and super friendly. Everyone we encountered in the office was very nice. I had just been to another dealer a week before and didn’t get quite the same feeling — felt rushed and pressured to buy the car and basically made me feel like I was lying about my research about a car/​pricing. The only reason they didn’t get 5 stars is that they didn’t offer water/​coffee upon arrival like some other places and I didn’t like that their sales area was so open (asked for my SSN while other customers were in earshot). Other than that my experience was great and I would definitely recommend Burien Chevrolet! *Please note I have not used their service department yet.

Took my car in for a warrantee replacement of my catalytic converter. Friendly service department. They rented me a car for the day and had the replacement done by the end of the day as promised.

The management in this place is horrible, they treat people worse than I have ever seen in my lifetime, people please be aware: They are very dysfunctional and it’s not worth even going in this place!

I lease my car, so I’ve met quite a few car sales people over the years.
I met with the Internet Sales person, David, at Burien Chevrolet. He is awesome to work with. No pressure. He sat with me and answered questions for hours. I would highly recommend going to this place. I was pleasantly surprised with my car buying experience.

The BEST car buying experience we have ever had! Bill coloumbe is the best sales person and made our time there amazing! First things first, I hadn’t driven a car in over a year due to being hit by a drunk driver. After 2 years of court, the case was FINALLY settled and I decided it was time to buy a new car! After weeks and weeks of looking online I came across a beautiful bright red convertible Saab 9 – 3 at Burien Chevrolet. Best part was it only had 20,000 miles! A 2008 with 20,000 miles and the price was Amazing!!! I called the dealership and talked to Bill and he went ABOVE AND BEYOND to help us! He not only picked us up to take us to the dealership, he got me the exact deal I wanted in less than 15 minutes!!! Did I do something wrong because car buying shouldn’t be this easy! The only delay was the finance manager was out sick but everyone was super accommodating! Filled up my car, detailed it and made my trip here the best! Our next car will definitely come from this dealership!

Get ready for a really long review, I just had a lot to say!
— Process w/​the salesmen:
I really enjoyed my time looking for a car at Burien Chevrolet as a first time buyer. It was such a pleasure working with Joel in sales and the manager Austen. They were a lot of fun and very energetic with their customers. You can clearly tell that they liked their job. They didn’t pressure me and my boyfriend at all into buying a car nor did they convince us that the price listed was the lowest price they can give after finding out our financial plan. They were overall accommodating, honest and patient. They didn’t rush us at all even though it was pretty late at night and they were working with us after closed hours. They even let us test drive a new Chevy volt for fun and showed us how it worked along with the charging process! It was awesome.
The process from deciding on a car to the final price went smooth. Except that, Me and my boyfriend purchased a used trade in car that wasn’t on the lot yet but was listed online. Meaning that it wasn’t exactly «ready» to sell. David (the online sales manager-​who was also really great to work with =]) did give me a heads up on it not being ready. It went through the service department, safety and all that; it just wasn’t vacuumed, the windshield needed a little work and the exterior needed a little detailing. Me and my boyfriend did stop by earlier than expected so that’s the reason why it wasn’t ready yet. The only thing was that, I was hesitant on taking it home. I did kind of expect them to keep it till it went through service again… but drove it home anyway. We did agree on a small exterior detail for a scuff that was on the rear bumper before finalizing the price and they said that they would contact me to help me schedule that.
— Financial process:
Like I said it was late at night, after hours. The only downside was that we were waiting to get the paperwork done with the financial adviser for about 30 – 45 minutes. When we went in there was no handshake and he didn’t introduce himself to us. The process was VERY rushed. When we finished all the paperwork, me and my boyfriend insisted on a handshake. There was never really a formal introduction or closing. We literally just jumped right at it and left. I understood that it was late and that you wanted to go home, but being able to feel at ease and welcomed would have been nice.
Eventually a woman named Erin, who was also in finance, helped me through the process and thoroughly spoke to me about it. She was kind, consistent and always got back to me to let me know how things were going. She made things easier for me and made me feel comfortable!
Brandon then got back to doing my paperwork and completed it for me. The communication was good this time and was satisfied with my purchase! :)
I wasn’t very happy with the unnecessary 20 inquiries that they did since it stays on record for two years. Even though I already did some on my own. But hey, they were trying to find the best rate and trying to find the one most suitable for me. Keep in mind that generally dealerships also want to sell the car asap. So they’re going to keep looking until they find a lender. I do know that there’s a window on your credit about 14 – 30 days so that it doesn’t affect your score so I wouldn’t worry about it too much.
— Service department:
Weeks later, I did get several calls from Joel asking for an update on the car and how I was doing. Which was definitely a plus. A for Joel! Lol. He was also very helpful in keeping me in the loop with the whole process. I did email him and David about my concerns with the car not being clean and the windshield chips. Joel was able to successfully connect me with Don in service to schedule an appointment for me and to get that straightened out.
The service department did a great job on the car, they kept it for a day and a half and they did a full car detail along with the windshield! I honestly didn’t expect that they would clean my car thoroughly inside and out. The car looked brand spankin’ new and they deep cleaned the interior. Now that’s what I’m talkin about! Lol.
—
Overall, I’m happy with my purchase and don’t regret it one bit! I recommend this dealership to anyone who is looking for a new car. I am very appreciative of all that they’ve done for me and am so thankful for their service!
Ask for Joel or Austen! They will give you the ultimate car shopping experience!

I had the best car buying experience of my life here. I had a trade in and a loan to roll over. I came in with my twin four year olds and my guard up. I was so pleasantly surprised when I was greeted and paired with Rachel to test drive whatever car my heart wanted. At all times I felt comfortable and like I could’ve said no and walked out anytime with no pressure. When I found the one I sat on the couch and watched toy story with my girls. Meanwhile Tony V. and Rachel J. worked everything out and came to me on the couch when they had a question. I was given a MORE than fair trade in rate and got into an awesome fully loaded new vehicle all within the first mentioned price point and all within 3 hours of walking in with no previous info given! Overall this was a dream experience. Erin in financing was fun to work with as well! If you are thinking about car shopping go here!

My car was running rough and was just out of warranty. John let me know that he would ask the manager if there was any way to cover it. After checking with GM, the car was covered and I was out of pocket less than $ 100! I’ve already bragged about my experience with friends and they couldn’t believe it.

Absolutely love this dealership and I will keep buying vehicles from there due to the fact that it was such an easy and great experience. We are expecting baby no.1 and had to get a larger and safer vehicle. We saw an advertisement for a Chrysler 300 and my husband fell in love, i wasn’t quite conviced as I’ve always driven toyotas, hondas, and my last vehicle which was a nissan. Anyway, we drove down to Burien to see this car after making an appointment. Everything that were told over the phone about car was accurate. Bill was our sales guy, filled us in some more, let us test drive and we were sold on the car. Bill was an AWESOME guy, did not force us into anything and didn’t try to sell us other cars. Worked with us on everything and we walked out with a beautiful vehicle. I loved the atmosphere at Burien Chevrolet, all the sales guys were very nice and didn’t try to bombard you with stupid questions (being pregnant in this heat, that was the last thing i needed), which is very rare at dealerships. All in all, great experience. Thanks Bill!

This review is for the service department only.
I had some work done here at the service department on my chevy truck. The staff were very polite and friendly, however that only went so far. Buyers beware of the work being done in the service department here.
I originally brought the truck in for warranty work, a defective cylinder head had to be replaced. After only 4 years and 40k miles, the cylinder head failed again and I needed another rebuild apparently. Not sure how the new part failed so quickly, but I suspect they installed the same type as the old defective ones. Burien did not offer to help me at all with the cost which was estimated over $ 3000. After haggling with GM on the phone, they offered $ 500 although the truck was still within the mileage warranty, but the time had expired. They also said I needed a new transmission pump seal that was leaking which would cost another $ 1300.
I took the truck to a reputable mechanic who replaced the cylinder head for $ 2200 (hes actually done this job on several of these trucks and knew exactly what had to be done to address the issue causing the defect). He also showed me that the pump seal wasn’t leaking, but instead was a $ 2 dipstick tube gasket.
Buyers beware of the service department here. If you have to bring your vehicle in, I would definitely get a second opinion somewhere else.

It’s unfortunate the changes that a customer has to go through when dealing with multiple sales people over the years. At Burien Chevrolet they always make a good impression. Their style is up front and honest. They gave me the best deal. And I left with no questions. The owners are very amazing and kind people. I think they are on to something at this dealership. Certainly a place that’s got it right!

Found a beautiful 2011 chrysler 300 here and ended up from start to finish with Bill (salesman) who was more then professional and comforting. He treated me and my fiancée really well, he wasn’t pushy, insulting, or rude. The whole car buying process takes a toll and frankly just wears and rubs even the most patient person wrong. But, when I found this vehicle I had to go see it. He allowed me to enjoy the test drive how I wanted and through a typical daily drive (albeit a short one of course). Worked with us on the trade in of my maxima. He totally signal handedly made our month. We are so thankful to him. If I never need another vehicle or even if someone needs a reference it will be to Bill at burien chevrolet! Great job brother and thank you so much.

Burien Chevrolet definitely gets 5 stars in my book. I’m 55 years old and have purchased 9 vehicles from dealers over the years. By far, without a doubt, the buying experience I had yesterday was the best I’ve ever had. First of all I probably was not the buyer that a car dealership licks their chops over. I knew I had some limitations what I could afford and did not have a lot of leverage going into the situation. For a couple of days I emailed with David Burglin, the Internet Sales Manager, and was very upfront about my situation, my desires, and limitations. I had seen online a Chevy Sonic hatchback, of which they had a couple on sale. I went in to the dealership and met with David, and again was upfront about my situation and what would make me walk out the door empty handed. David was upfront worked with me and was able to get me into the Sonic at a great price with payments I could afford. Never never never did I feel any pressure or anxiety other than that I was brought on myself. It was an EXCELLENT buying experience, by far the best I have ever had. Thank you David and your team at Burien Chevrolet. Altho my new car is only a day old, because of the buying experience I had you likely will receive my loyalty in the future. Great experience. I’m pleased. 5 stars without a doubt.

Just a little update. I took my new car in for a Chevy recall on the keys. The appointment was easy to schedule. They had me in and out in under an hour. Love that. They even hand washed it for me and told me to come in for my free oil change when I hit the appropriate mileage. Still love this dealership.

Well, that was painless. Price was reasonable, salespeople totally not pushy at all, and I had my car within an hour.

Terrible Car Buying Experience
I would not buy a car from Burien Chevrolet, I just purchased a vehicle and after driving it for five days I found a malfunctioning item on my car that was manipulated to seem as it was working properly for the sale of the vehicle. Not even five days after I purchased the vehicle did the part start to malfunction.
I returned to the Burien Chevrolet to have a few items that were broken and not found during their Certified Pre Owned Check List. (I would question that check list) I informed Burien Chevrolet of the problem of the manipulated item that was starting to malfunction, I was told they were not going to cover the whole cost of replacing the item, and told by Tony Michaels (GM) the follow. It’s not in their margin to cover it, they have done enough, and best of all, I should have found it when I was buying the vehicle and asked for more before I purchased it.
Tony Michaels then proceeded to tell me he’s a «numbers guy» and that’s just not in his numbers…
Burien Chevrolet, I did look for the malfunctioning part before I purchased the vehicle, but when someone manipulates an item to hide it, it’s hard to ask «for more»
I would not spend my Christmas money with Dealership.

5 stars, though still waiting on some paper work because of banks stuff.
Picked up a Sonic last week, and not only did they give me a fair price (I did research and shopped 3 other dealers)
They had me in and out in about 2 hours, no bullshit sales games. I recommend Justin as a salesman.
I cam in on a Sunday, I told him I really did not want the whole sales game of being made to wait, and he brought out the manager for a price in ten minutes. Thatt day I test drove it and spent about an hour and left with a quote in writing.
Three days later I came back and they honored it and took my trade at the top Blue book value. Took two hours, two test rides while they looked at my trade and did paper work. Super fast and no games.
I am waiting on the final finance to go thru thought approved due to the holiday and I bought it at night. Once I get my check for my trade and the final Ok on my interest rate I will feel better.
Best part was the finance girl did not try to up sell me on unneeded warranties and insurance beyond a quick run down of options.
Thanks guys
Seth–

If I could give them 0 stars I would. We had a negative experience with them 7 years ago and thought it’s been long enough and we would give them a go. About 2 weeks ago we went in and we were interested in finding a new/​used chevy truck. Needless to say we were insulted and told don’t take offense and asked why we purchased the vehicle we were looking to trade in. The sales people had no idea about any of the trucks we were interested in and my husband had to tell them about the trucks we were looking at. After insulting us and wasting our time and talking down about our trade in we decided to take our business to Good Chevrolet in Renton where we weren’t insulted and purchased a 2013 silverado! Needles to say they are rude and unprofessional I advise you to go somewhere else!
Update!
After calling back the dealership I couldn’t get a hold of Wayne. I left my number with the receptionist and told her what the phone call was concerning. Sill no call back. I guess my original review stands true.