Gap

This store always has a line and takes forever to checkout. Always– totally predictable. Managers need to address this.

Love their sales and prices on their content, but the staff are scarce and sometimes not enough cashier assistance.
I’m sure there’s more nit picky things I could say, but I’ll leave that for everyone else.

The staff seemed pissed off when I asked her if she can throw my Starbucks cup in the garbage can. Usually I don’t get this attitude but at the end she still took it. Well this is a GAP that is located upstairs. Same stuff they sell at other GAP. It is quite empty for some reason when I came in. Not sure why!
Not my favorite Gap store.

Worst service ever. No one on the floor or fitting rooms to help me get a different size and when I finally got myself up to the registers, the irritable assistant manager rang me up. His name started with a D I wish I could remember, but he was just very snappy at me. I have been shopping at Gap for 3 years now and I don’t think I’ve ever gotten as bad of service as I had gotten that day. I already filled out a customer experience survey I got at the registers and everything. From the looks of it, you guys were really busy, but I work in retail too, and whenever I’m stressed out I am sure to keep a fake smile and make sure the guests have something to remember. Gap, you definitely left me to remember. 1 star.

I thought it was just me that thought had a bad experience at this store until I read other reviews. I wanted to try on some clothes and had to go find a salesperson. I found a girl to open a dressing room for me and she seemed annoyed that she had to help me. She was walking so fast and didn’t care if I was following her or not. She opened the door for me and closed it. Then I could barely hear her say, let us know if you need anything” as she walked away. I went to pay and the cashiers were so slow. The guy that helped me was not super friendly. I’m sticking to the Downtown store. Way better customer service.

Seriously, what is wrong with this store? I have an unnatural obsession with Gap because I grew up on it, so even though the designs have pretty much been horrible across the board (kids stuff is okay) I still manage to spend money.
I just went in there for find Father’s Day gifts for husband and was carrying around 6 items that I was for sure going to buy. They were cumbersome sweatshirts and jeans so it was awkward to carry them around while I continued to shop.
It took me about 3 minutes of wandering around the store to find someone who actually worked there. When I did, I approached her very gently as it was very apparent that she was having a rough time. I’m pretty sure she was the manager too because she was wearing a headset (short, blonde, glasses, in case anyone cares that she lost you hundreds of dollars.)
I asked her if there was somewhere to put the clothes that I was going to buy while I continued to shop. She looked at me like I had asked her to clean my bathroom. Completely disgusted she said «if I can find some room behind the counter?» Like she was doing me the biggest favor ever for wanting to hold the clothes I was going to pay her for while I went to go get more clothes I was going to pay her for. She then grabbed them out of my arms and ran behind the counter where she stuffed them.
As she walked to the end of the counter I politely let her know that I will do my business elsewhere. I just don’t understand how she gets away with that?

I hadn’t been to a Gap in many years, but it used to be a swell place to go for well-​made, inexpensive basic clothing items, like t-​shirts and jeans. I came to the store looking for some basic camisoles and perhaps a denim shirt. How hard can that be, right? I was impressed by the sheer size of the store and the lay-​out, with different sections clearly devoted to women, men and kids. There was a great women’s active/​exercise area, with some very nice work-​out clothing, but I was not in the market for that today. I found a denim shirt to try on (at $ 59, it was no great bargain, but I liked the denim wash and style) and one camisole style. No one asked if they could help me find anything, so I simply wandered for a while. I saw a sign for dressing rooms on one wall, but when I approached, a lady there said they were out of service, I’d have to use the «other fitting rooms». When I asked where they were, noting this was my first time in this store, she vaguely waved her arm in the air, pointing to the right, saying «over there». Alrighty, then!
Once in the available dressing rooms, I noted that the denim shirt was WAY too short (perhaps it was meant to be tucked in? I’m not sure. The shorter length was certainly not the fashion nowadays) and the cami just did not fit right, with a too-​scooped neckline and non-​adjustable straps. Just… not good. And for the price ($ 19), you can get a nice Halogen cami or tank in Norstroms, with adjustable straps, pleasant sales ladies who actually want to help you, beautiful dressing rooms and a way bigger selection of sizes and styles.
It actually saddened me, that the Gap that I used to love and shop at frequently has become like this.

I don’t actually like this Gap location very much. It seems like they never have the right size or color I want, and the salespeople are never available to check on things or provide assistance. They do have a large selection of exercise clothes, but nothing really stood out and the prices seemed high. The dressing room was dirty too, and this was about 30 minutes after they opened! I prefer the Gap at Northgate.

The selection is like meh. They have some pretty cheap stuff in clearance. Everything I tried on at GAP is too big and the kids clothes is too boxy. sigh.

OMG I love GAP. You know why? Because this last visit had a ridiculously awesome sale. I got some really great items for such an unbeatable price. Staff is friendly and showed me where I could find things. I love the quality of Gap clothing especially for kids, this location especially is usually always clean and well kept. Check out lines are fast and lots of changing rooms too.

They have a pretty big section for women’s work out clothes that’s worth checking out. In general I think they’re over priced for the quality and design of clothes they offer, but for wardrobe staples they have nice-​fitting tank tops, work out clothes, skinny jeans, etc.
I like the hot pink t-​shirts and stuff here that are a fun addition. The employees here are always nice.
Paying $ 50 for jammies is a little ridiculous though. Look online for coupons before you come!

Oh wow. I am still in disbelief about my experience in this Gap location. It’s almost a TwilightZone /​CandidCamera-​ish sense of wonder I’m left with.
First, this location is in the University Village shopping center. That’s not clear in the address they provide here.
I walked around for about 15 minutes, picking up many things to try on. I noticed the layout was odd. Not a wide selection compared to other locations, and the use of space was strange… lots of unused space with fewer displays than you’d expect.
No one approached or acknowledged me, which was fine, since I’m a low-​maintenance shopper who generally prefers to be left alone. However, when I was finally approached, it was by a hostile-​faced lady with a brusque, «Can I help you with something??» Kind of accusatory, as if I either had no right to be there or looked like a shoplifter.
I inquired if they carried a specific sweater and she answered, «Did you NOTICE these over here??» Well, obviously not… since I asked and all.
The item in question was sequestered in a back corner in a folded pile. As I’m standing there, my arms overflowing with a few hundred dollars’ worth of potential purchases, she walks up to the sweater pile, straightens it out, and promptly walks away. Wow, it would’ve been nice if she’d offered to grab one in my size (or even asked to start a fitting room).
When I made it to the fitting room after a seriously awkward, arms-​full attempt to locate my size in the sweater pile, I was warmly greeted by a male associate manning the fitting rooms. I thought, «Oh, yes. Here’s a friendly face to make up for the mean lady.» He escorted me to a room. The fitting room itself was FILTHY with dust and old hair and dirt. Gross.
Not 5 minutes later, this same associate suddenly knocked loudly at the door. «Oh, my new friend must be here to ask if he can help with anything,» I thought. «Yes?» I said. No response. Then, loudly, «You’re going to have to wait till this person is done.» Oh, he was talking to someone else wanting to try things on. (Like, you just put me in this room… the one right next to where you are standing. Did you forget I was in here?)
Well ok, I kept trying things on. Not 2 minutes later, KNOCK! KNOCK! KNOCK! again from the guy. What, seriously? Is this Value Village where you have a 5 minute fitting-​room limit, and this is my second warning? The store wasn’t even busy.
Forget it. I dropped everything, got dressed, and left. Not going back.

Jeans shopping is usually traumatic enough for me. Now that I’m pregnant it is just downright rage inducing. Pre-​pregnancy I was a size 12 or 14 in Calvin Klein jeans after losing some weight. Before losing some weight I would get a size 16 and have to take the waist in. Now that I’m nearly 7 months pregnant their size 14 maternity jeans kind of fit but I feel like a 16 would probably work better. The problem is that Gap does not stock size 16 in maternity jeans in stores. Yes I have big hips and a booty but I am not so freaking fat that I should have to special order my clothes. Every other maternity store I have been to stocks size 16 as well as plus sizes. The worst part was when I asked about size 16 and they told me to check the Seattle store, good thing I called ahead or I would have wasted money on parking and an hour driving around in futility.

I got a gift certificate from the Gap for my newborn son. I NEVER shop at the Gap for myself, but figured I’d see what cute baby stuff they have for our upcoming family photos.
Finding parking and walking to the U-​Village store is a pain in the butt with an infant, but whatever. Then you get to wait for the elevator to take you to the actual store upstairs. Fine — no biggie. The baby stuff for boys is crammed into one little corner in the back of the store where all the moms blessed with little boys have to trip over one another to even view the merchandise. Given that we’re all toting small children while we’re shopping, there are many «excuse me’s» and «I’m so sorry’s» exchanged as we bump into one another.
On the plus side, the styles they offered for 0 – 9 month olds were pretty hip — I mean, not overly cutesy, which is what you find at most places for that age range. However, an enormous amount of their baby boy’s clothing this season had British flags on it, even the shoes. I just found this pretty strange personally, but chose to overlook it and picked up some cute stuff. Everything I got was on sale pretty much, so bear in mind that NONE OF THEIR SALE BABY CLOTHES ARE RETURNABLE (thank you salesperson for making me aware of this). So, after waiting in line for 15 minutes, I decided to hope that they would fit my son when I got home. It’s not like I’m going to throw him in a dressing room and try everything on him anyway, so fingers crossed! Besides, if I had purchased the items at full price, we’re talking like $ 25 for a pair of pants that he can wear for about 4 – 6 weeks, maybe. Non-​returnable sale it is!
Ok — so I get home, try the stuff on my son, and it’s super super cute! Score! I’m happy. He’s too young for clothes to make him happy, but he certainly looks adorable. Now, fast forward 3 weeks. I have literally put the socks I bought on him TWICE, and one of them already has a huge hole. How on earth is a baby who can’t even crawl yet going to put a hole in his sock?! Also, the awesome $ 25 pants (on sale I think they were $ 17) I got him now are coming apart at the seam on one side. He has worn them perhaps 4 times total so far. Most of the items I bought him he has worn less than 5 times, so I’m interested to see how long it takes before everything else falls apart. Super disappointing quality given that I would expect higher end baby clothes to last LONGER than the cheap stuff, but this is the first time I’ve had any baby clothes come apart like that, EVEN THE HAND ME DOWNS he has received! Shame on the Gap for their poor quality and ridiculous prices on stuff they probably paid workers in China $ 1.15 to make.

I am so. medium. about this place. The displays look good. Clothes which are at a price I wish to pay are poor quality. More expensive items are pretty.
During last years holidays it was packed and I marveled at cheap quality jewelery and beautiful sweaters.
Customer service is very mixed from vapid to intentional and good.

The feeling was that my 1969 jeans seemed a little too big for the size they’re supposed to be. Still, yesterday two cuties were walking behind me and one said, «Nice!» So in conclusion, thumbs up to Gap and a wink to the ladies.

This also does not reflect the Kid’s Section! Wow, a Gap store with an escalator to take us to the shop! The store is nice and bright. Typical GAP clothing that we all know and have seen, any of you remember the «Dress you up in my Love» commercial? I was not greeted or asked if I needed help. Psh! I obviously was in a shopping mood, I am not asking for in your face customer service, but an acknowledgement would of been nice! It’s ok, obviously the two gals working there were more interested in their social lives. After browsing, I just walked out and went on my merry way to walk around the Village.
One star for location, the other for escalator! Hopefully my experience next time will be a better one, and if so I’ll bump them up!

I thought it was just dandy in here.
Granted, the selection was just okay but the staff was great, and offered coupons, deals and help to get the best price even though it was really busy. Gotta love that one!
They have men’s, women’s and kids here, and we found enough to really appreciate those coupons!

DO NOT HOLIDAY SHOP HERE!!!
Refused to accept the return of a sweater I bought as a gift. The tags were on and I had original receipt but they refused because it was more than 30 days after the original sale. Avoid gift shopping at the Gap for your friends & family, they will be disappointed.

I understand why women actually go to clothing stores and try on stuff now. Made an online order and the stuff didn’t look like it did online. Fortunately, the Gap makes it really easy (at least this location) to return your stuff. The selection of men’s apperal is meh, but otherwise it’s always hit and miss. So I learned my lesson, or maybe I should just get a tailor…