Jiffy Lube

Everything is a trade-​off. The trade-​off here is you get an on-​demand oil change in under 20 minutes, in exchange for a higher cost and some sales pitches. I’m not 100% certain the trade-​off is worth it here. It’s not that I have an issue saying «no», it’s that I’m just annoyed having to decline pitch after pitch.

They did not have my oil filter. They suggested that I buy one at a local auto parts store. Cost $ 15, only credited me $ 10. Plus had $ 10 coupon, but total credit only came to $ 20. Decided to proceed since still $ 5 discount, but will not be going back.

This jiffy lube team was awesome, I pulled in was greeted by William & Stephanie check me in 5 – 10 minute later I was checking out by Joe… keep up the good work

I have gone here a couple of times for oil changes with no issues, quickly got in and out. But last week I pulled up and asked for another oil change, before I could even give them my keys they said I was on a «no service» list. I had no idea what they were talking about since no one mentioned any problems after my last oil change. They claimed I had a cracked oil pan from last time (about 6 months ago) and said I needed to go to a full service mechanic. I said no one told me that last time, there’s no oil leaking, they just shrugged their shoulders. So I went to my mechanic and told him the story. Apparently they stripped out the bolt holding the oil pan in place last time, and instead of telling me, they glued it back so it wouldn’t leak. Of course now I can’t get my oil changed because it’s glued shut. So I’m paying my mechanic about $ 100 to fix this and now getting my oil changed with him. They were completely dishonest, did not tell me what actually happened, and if the oil had leaked it would’ve destroyed my engine. It might seem convenient and cheap, but I will never use this place again, it’s going to cost much more than if I had just paid an honest mechanic for my oil change in the first place. Totally ridiculous…

Got our car in quickly and we’re professional and polite throughout the process. Even offered to let me take my dogs in the office while they vacuumed the car. Great service.

Outstanding. Quick, professional. Didn’t try to sell me anything I didn’t need. Spotted the leak that I already knew about. Good staff.

Terrible, stay far away and safe time and money and then more time. Zero stars is not an option on Unilocal.My wife took her car here on Thursday. By Sunday morning her oil light was on and her car didn’t have any oil. Had to buy oil just to make it there some they could fix it. Then they wanted her to drive home to get her receipt. I made the mistake of going there over the weekend. I have now a slower leak. Oil spots in different places at home and work. I went in and they looked for less than 5 minutes and said it’s not leaking and if it’s still leaking later to take it to a full service place.

Hmmm. They were just fine. I let them upgrade me, likely for no good reason but I was in a hurry and didn’t want to discuss the details so I just told them to go ahead.
I did pass on the other suggestions and then at the end when going over the things they looked at and were ‘fine’ was one of those suggestions… hmmmm…
Still, in a pinch, it’s quick as promised-​I waited no more than 15 minutes– they were professional, polite and clean.
Sure, I prefer my local guy but a half day compared to this? Win for my time back.

First and last time user. Unfortunately the ‘kids’ working there took an additional 20 minutes to figure out how to charge to my fleet service company, definitely not in a ‘jiffy’. Also, on a full service, they removed my air filter which I authorized only to find out a couple weeks later they never put one back in. Ugh!

Took a new suburban and older explorer in on separate occasions, both experiences were excellent. The team was friendly, knowledgable and efficient. I was in and out in less than 15 minutes (honestly I think it was closer to 10). The price is reasonable and they do all the preventive stuff too.

Had an oil change at this location immediately before starting a cross country road trip, which they knew about. The technicians replaced the plug gasket without our knowledge or consent. 2 hours into the trip we were stranded on the side of the road for 3 hours waiting for a tow and the car is now in need of a new engine thanks to their incompetence — verified by signed affidavit of the mechanic who DID help us after our breakdown. We’ve attempted contact in every way possible and the manager and general manager dodge our calls and don’t return messages. So new engine +$ 4000, tow $ 300, rental car to finish the trip $ 1200…not using this Jiffy Lube PRICELESS.

I hate when the oil change light comes on. On an older car I’ll ignore it as long as humanly possible; it’s just another annoying chore. But my Fiat is a new car under warranty and I didn’t want to dally. I’m not sure how similiar all the locations are but they’ve changed from the last time I went to one years ago.
An entire team of friendly mechanics descended on me while I was driving in. As I was getting out of the car they were already prepping it like an episode of ER or something. As we were checking in the car they noted that they didn’t have the oil filter for this model but they offered to leave it there and let me go to the nearby auto parts store. If this hadn’t been a Sunday they would have ordered the part.
The whole process took maybe 30 minutes and they were really nice. The other thing I noticed was that some of their rivals try to do an upsell on everything and they didn’t. In fact, they topped of my wiper fluid and vacuumed free of charge.
Very pleased by the experience!

Used to frequent this Jiffy Lube for oil changes. Now that I live closer and have seen how some of their employees conduct themselves I taken my business elsewhere. Living on the same street as this place has become a headache. They leave their dogs tied up in back which allows neighbors to hear barking ALL day long. When the pups aren’t barking our ears are greeted with the joyous sounds of old school blaring from their cars while parked side of the establishment. I have attempted to contact the branch manager to address these issues and am met with a run around or hung up on. Based on the unprofessionalism witnessed on a daily basis I can’t imagine their disrespect for their job is put on the back burner while tending to your vehicle. I have since taken my business to Courtesy Tires on California, I highly recommend them!
8÷26÷15: I was contacted by the District Manager regarding the issues mentioned shortly after posting my review. I have already noticed a difference in regards to the noise which I am very grateful for. It’s obvious that he was not happy with how one of his establishments was running and took immediate action.

NEVER GO HERE!!! My last visit was the third time, and my last. When I go there they loosen the terminal to my battery and leave the bolt in the oil filter loose. They are the worst. Incredibly expensive too.

This was the fastest oil change I have ever had and the people working there today were lovely. From the guy who welcomed me and showed me to the waiting room to Tiffany who went over what I wanted done and the charges with me I felt nothing but welcome. I would recommend this location to anyone who asks me.
Tiffany even gave me a mail-​in rebate on the oil I used with a pre-​addressed envelope to send it in. I am very impressed with their fast and friendly service.

No one will acknowledge you. When they do they’re not friendly. Rude and condescending.

Fast, friendly, and convenient service. I got my oil changed this morning and was in and out in 10 minutes. Thanks!

The overall experience warrants 2 stars. This is due to being told that they couldn’t change the automatic transmission fluid, then five minutes later being told that they could. The gal who was helping me told me she was «out of it» from being there since 5 am and also that the guys like to give her a hard time, and they were «just joking around» when they said they couldn’t do that service. When it comes to my car and my safety, I don’t want to deal with unprofessionals who don’t take their jobs seriously.
I told them at the beginning and also when I was paying that I had a coupon for 15% any service beyond an oil change. I was talked over, but I made sure that the discount was taken off the total.
Also, I paid for full service which includes window washing, vacuuming, etc. They didn’t do a good job on these things.
The TV in the waiting room has issues. It was constantly losing signal.
I’ll go to a different location in the future.

I went to this Jiffy Lube location after it was recommended to me by the tire shop around the corner. After 5 on a Thursday evening. They took me immediately, took care of things I would not have even noticed were in need of replacing (one of my license plate lights!), were super friendly, and got me back on the road in what I consider to be record time.
Great to see the women representing! Shout out to both Amanda and Mandy, manager and wrench-​asst. manager in training. Kudos!

Great for oil changes. They do not push «add ons» — yes, they will offer them, but I’ve never felt pressured whatsoever once I tell them what I want to do.
Whether it’s 5pm on a weekday or 2pm on a Saturday, these guys have my car in and out in no time (10 minutes or less!). Russ in particular is awesome. he’s friendly and chatty as you’re paying.
Speaking of. Jiffy Lube lowered their prices. When’s the last time you heard of a company doing that?!