Jiffy Lube

This particular Jiffy Lube always takes good care of me. They are honest, helpful and do the complete job every time. They do offer me manufacturer recommended services and offers, however, they are not pushy about it. What I appreciate the most though and what keeps me coming back is the fact that they are always honest with me. I can take my car here and not worry about any recommendations being made just to make extra money. I have experienced this at other places before. I will continue to get my oil changed and other minor maintenance and repairs done here and thanks for the great service every time.

I had a very interesting experience at this Jiffy Lube location last night. Just so this is at the top when people see it, my experience at this Jiffy Lube with Dakota, who was helping me, and the rest of the crew that worked on my car was absolutely top notch. I am extremely satisfied with the service I received from the hard working employees here, but something unexpected and out of their control happened that made the whole thing a bit of an ordeal. The full story I will tell below revolves around Dakota, and I was genuinely in awe that he was able to remain calm, poised, and professional throughout this situation. I will ALWAYS come back to this location as long as he works here.
This story is quite lengthy with all of the details so buckle up, it’s going to be a long ride.
I had two errands I was in a hurry to run last night: an oil change and a quick trip to Best Buy. Dakota was very friendly and checked me in promptly, telling me that because of a couple cars ahead of me, the oil change should take about 45 minutes. Perfect! I ran to Best Buy and was back exactly 45 minutes later, greeted by the pleasant sight of my car sitting outside the work bay completed. I walked into the lobby and there was a gentleman checking out ahead of me so I took a seat. This is where it gets really interesting.
A woman walks in only moments behind me, and with a complete disregard for Dakota, the customer at the counter, and myself, she starts loudly berating him and demanding to be «checked out immediately.» Dakota managed to calm her down long enough for him to complete his transaction with the man at the counter, while she stood in the corner staring him down. When the first customer was finished, I started to get up as I knew my car was done, that I was next in line, and that my transaction would be swift. However, as I stood up, the irate woman nearly knocked me over as she stormed up to the counter to continue her piercing rant.
This awful woman, who was well dressed and I am guessing in her late 30s, proceeded to ruthlessly berate Dakota for 15 straight minutes, which is in no way an exaggeration. I won’t get into the details of the downright mean things she said to him, but she seemed to feel it was her God-​given right to treat this kind, vibrant young man like a piece of garbage. He took it all, he tried over and over again to explain their policies and why they don’t offer appointments or reservations at specific times, and how they need to complete all of their work by closing time. This woman was having none of it. The Jiffy Lube phone rang and Dakota had to answer it because that is his job, and he apologized to the woman before picking up the call. While he was on the phone with the customer, she actually escalated her demands and continued the onslaught of insults while Dakota did his best to help the customer on the phone while simultaneously reassuring the woman that he would get her checked out soon. After the 15 minutes of full volume tirade, they were able to complete the transaction and this heartless, evil woman offered him this one last tidbit of advice on her way out.“You are just a little boy, you don’t know anything, and you are bad at your job. You need to grow up and learn how to treat customers with respect. You’ll get older, you’ll see that I’m right.“
I immediately walked up to the counter and reassured Dakota that he handled the situation perfectly, and proceeded to tell him my unfiltered opinion of that woman. I had actually become pretty irate with HER myself, because not only was she tearing down another human being for no reason right in front of me, she also cut me off in line and was costing me a lot of precious time! It took every bit of patience I had not to intervene ain this interaction, and had Dakota faltered even once or been backed into a corner, I absolutely would have. But I didn’t have to, because he was flawless in his execution of good customer service. Flawless.
Dakota gave me the quick version of what had lead to the ordeal we both had just experienced. Apparently she had called ahead and was told that they were not very busy at that moment, which was true, but several other cars arrived in the 30+ minutes it took her to get there. They close at 7 and because of the sudden rush, she was told that they probably would not be able to get to her car after all. She became irate and the employees responded by making a one-​time exception and squeezing her in, making their night much harder in the process. Her car was done in approximately 20 minutes and for some unknown reason she felt compelled to spend more time yelling at the employees than they took to change her oil.
Once he had a moment to gather himself, Dakota was right back to his friendly self. He got me checked out swiftly and we kind of bonded a little over the whole experience. To say that Dakota impressed me would be a vast understatement, and I would patron any business where he was employed.

I changed what jiffy lube I go to in Seattle based on where Tristan works. He got transferred here from the u-​village one and he is seriously so nice and listens so closely to customer needs and is really fast– and literally I’m just writing this because the customer service he gives is actually notable.

I came in to this jiffy lube looking for an oil change and i was quickly greeted by the manager Marcus. He looked up my service history and informed me that my manufacturer recommends 5000 between changes and I have only gone 3 I really appreciate his honesty and him giving me the option on whether or not I wanted to change it. Which was really nice! He offered to check my other fluids for me which was great as I waited in the lobby and his team pulled my car in and they even vaccumed! I will definitely be back and I strongly recommend this location due to their honesty and positive attitudes. They seemed really happy to help me out. Thanks!

I took my car in for a oil change in the morning everything was fine until it came time to pay the credit card machine wasn’t working so I had to walk to QFC to get cash out and then when I got my car back it felt weird but didn’t think much of it until I was running it 35mph and my car felt force and it started to make a weird noise. I took it back and they didn’t put the filter back right and that why my car was making a weird noise. I expect them to do there job right the first time and not mess up my car never going again!

Purchased a deal (not a Unilocal deal) for a Signature Oil Change for 25.00. As always, I knew to be wary of Jiffy Lube’s common practice of deceptive up selling (like trying to convince me our car had to have synthetic oil, for a higher cost, of course.) when our car’s manual says regular oil. The car is 8 years old and is still running fine on regular oil.
Because I’m used to using the deals (that I bought) and I’m used to them being in a system at the businesses with the voucher number, AND getting the product or service at NO cost above what I’d already paid, you can imagine my frustration that once again, Jiffy Lube found a way to eek out more money from me. What they did was ring in the «usual cost» of the service (49.98), then added tax to it, instead of the flat 25.00, then charged me the tax. Justify it any way you want Jiffy Lube, it’s deceptive, plain and simple. Plus I’d paid 25.00, not 49.98. Your offer.
In past experiences with the deals that’s not how it’s supposed to work, but I am not surprised that Jiffy Lube pulled one on me. They at least try it every time.
I tell you this so that now you can be aware and make an informed decision – like looking up what kind of oil your car actually needs before they lie and tell you your car needs synthetic or something else.
I contacted the place that sells the deals, and they compensated me, which is great, but Jiffy Lube should pay the price for their questionable/​deceptive practices. I’m done with them.
Do the employees make so much that they are willing to throw out their integrity like that? I think they are probably promised incentives to do so.
I highly recommend that you go someplace else! What seems like a good deal will end up too good to be true.

Years ago I had a bad experience where this Jiffy Lube put in the wrong transmission fluid and the transmission started slipping. Later I heard others had this problem with my model car and Jiffy Lube. I had a great deal on a Groupon so I went back today. Well it was too good to be true. The groupon cost $ 25 for an oil change and rain-​x. But when I went in They wanted an extra $ 25 no matter which oil I picked. The nice people at Groupon have refunded my money. There are good places in Maple Leaf and Lake City for oil changes– no need to go here.

Terrible service. Called 3 jiffy lubes and this location didn’t even bother answering their phone. The one in Holman and Greenwood answered in 1 – 3 rings.

Under new management. They did a great job on my oil change and replaced a broken light for free. If go back again.

If you’re like me and 8 months pregnant and looking to change your oil so your car is all ready for the baby — don’t go to Jiffy Lube.
I have a 2000 Golf TDI and it’s not as zippy as it once was, but it drives okay enough and I plan on keeping it for a few more years. But, after I pulled out of Jiffy Lube, it began smoking like crazy. People behind me were freaking out and I didn’t think I’d make it home without first blowing up with the car. My husband looked at my dipstick when I got home and said the oil wasn’t changed. I wasn’t able to drive this morning without plumes of smoke billowing out from behind it, so I had the car towed to my mechanic and he confirmed the oil was never changed.
Here’s the kicker. Jiffy Lube charges $ 80 to do a synthetic oil change for my kind of car and they try to upsell a new filter for $ 28. But, University Volkswagon charges $ 75 for an oil change, which includes a filter replacement.
I called Jiffy Lube to talk about the situation and of course the manager, Tristan, claimed he changed the oil himself and he blamed everything on my older car, which is such BS. I drove it all morning and afternoon before hitting Jiffy Lube and it was fine.
So, now instead of resting easy after my oil change, I’m bracing myself for my mechanic’s bill. Long story short, avoid Jiffy Lube like the plague. I certainly will from now on.

Service as a whole was nothing special. I had a really bad oil leak as it turns out and they didn’t find it necessary to stress this to me which put me in quite a pickle with my car. The manager Tristan is fine and very helpful, they got me in quick enough, but they do have a couple of really rude workers. And they try and up-​sell EVERYTHING.

I have gone there a few times and will not be going back.
I went 6 months ago and after my oil change they mentioned I had a very bad oil leak. Which I thought was very weird. I said I would get it checked out. I leaked oil, but never got around to getting it fixed so I went back 3 months later for my next oil change. I was pretty low on oil so I wasn’t leaking when I pulled in. They did my oil change and didn’t mention the leak.
My car magically stopped leaking oil. What we can take from this is that 6 months ago the workers here intentionally made my car leak oil, probably by not tightening things up all the way and the people who did my oil change 3 months after tightened everything correctly.
VERY FISHY STAY AWAY!!!

~my Sally needed an oil change, the guys here are great! Fast and affordable full service. I like using the full synthetic oil system its cleaner and make Sally run faster and smooth! Thank you!

UPDATE:
I received a phone call from the manager, David, the morning of the 3^rd. He informed me that the individual that worked with me had received very many similar complaints and no longer works there. He also wanted to ameliorate the situation and offered a $ 25 refund. I sincerely appreciate when management tries to make good on a bad situation and so I changed my rating from 1 to 3 stars.

Well, JL lost me as a customer today, for good.
This location is close to where I live and right next to a grocery store so in years past, I’d used it for oil changes, shopping during the procedure to use that time wisely. But it was always such an ordeal AFTERWARDS to actually be allowed to PAY and LEAVE (apparently only a few employees have cash register privileges so if they’re on break, you can cool your heels in the smelly, ice-​cold waiting room for longer than it took for the oil change to be completed) that it had been a few years since I’d last used this location.
I gave them another chance yesterday for an oil change and it was pretty painless except I was told my light bulbs were all fine and it became apparent after I drove away and it grew dark that the passenger side headlight was out.
Went back today. They didn’t have the bulb my car needed but could have one brought from the sister store in 20 minutes — was that okay?
I said sure, went and lingered over picking up a few things at QFC, went back to Jiffy about 30 minutes later. No new headlight. After another ten minutes they called the shop where the part was coming from; were told it was «in transit.»
Long story short, 1 hour, 10 min after pulling in, I cut my losses, collected my keys and drove to my car’s dealership about five miles away where a bulb was installed on the spot and I was charged $ 17.50 — a full ten bucks less than I’d been quoted for the part at JL.
Word of advice to the Northgate Jiffy Lube — be kind to your customers when you’re out of a part, just tell them you’re out. Don’t waste a big chunk of what might be their only day off that week (as today was for me) and if you do, at least act like it matters.

I had a great experience at this Jiffy Lube. I noticed that my tire pressure was low (thank you Subaru Forester dashboard).
Jiffy Lube Northgate was happy to help.
I know that tires are round, made of rubber, and full of air. That’s all. So, I asked if I could watch the process. In addition to filling my tires with air, the woman who helped me gave me a quick tutorial regarding tire pressure. I had a great experience.

One time a day or so after going to Pierre Ford service, all my tires registered a warning on the dashboard: Not at safe inflation levels!
This was a Sunday and of course Pierre Ford service was not open but this Jiffy Lube was. Not only did the attendant inflate my tires to the proper level but he did not even charge me for it! This should quiet you whiners about being overcharged. They had a new customer right then and there.
My «free service» agreement (you always get what you pay for) ran out at Pierre Ford so I now go to this Jiffy Lube for service. Am very pleased and will only go somewhere else if it’s a service they can’t perform.

Terrible company!!! Very sketchy!!! I went in for an oil change because my brother recommended them and they bombarded me with things my car didn’t need. They showed me a dirty filter full of leaves and grime. My car is fairly new and I checked my filter a week before that and my filter didn’t look like that. In the end they overcharged me for my oil change and I paid about $ 70 or so. I thought it would be half the cost like $ 29.99 as advertised.
I spoke to a good friend of mine who is a mechanic down in LA and found out they are notorious for being shady and saying they changed the filter and did the oil change when nothing was done to the car. People think they’re efficient for a reason. They need to meet a quota and they cheat people by trying to tack on 9 or more things your car doesn’t need. Don’t use this company ever!!! If I could give zero stars, I would.

I’ve now been sitting here for just about an hour and a half waiting for my oil to get changed. Just an oil change. I came in mentioning that I had received a card in the mail which would get me $ 25 off of my service, to which the attendant working replied «umm I can give you $ 20 off.» When I reminded him that the card said $ 25 off, he said «okay okay I can give you $ 25 off.» Why was that exchange necessary. Several people who arrived after me have left already. I have been in and out of a Jiffy Lube in roughly 20 minutes before.
Overall, I am extremely not impressed and I will not be returning to this location for an oil change. I am also considering no longer going to Jiffy Lube for oil changes, since I have been lied to more times than I can count. Just because I am a female doesn’t mean you can pull a quick one on me. Nice try.

The guys here are really great. Got a standard oil change for which I requested the cheapest oil that would work for my car. Yes, they tried to give me the more expensive oil at first, but didn’t hassle me when I asked for the cheaper oil that my manufacturer recommends.
I brought in my own air filter (less than $ 20 at an O’Reilly’s and cheaper online) and they did the installation for free. When I pulled up, the worker noticed a chip in my windshield and let me know that my insurance would pay to repair the crack without any repercussions. They gave my insurance a call to make sure my coverage was current and the insurance person assured me everything was on the up and up.
Can’t comment on the wait since I went to have brunch after I dropped off my car, but the staff here is really great.
Minus a star because I’m not sure they put air in my tires like I asked, but it’s not that big of a deal. Probably just slipped their mind.