Kasala Outlet

It’s been difficult to find the right couch for my living room. Have to have a sectional somehow.
This place was recommended by a dear friend so I went ahead and checked it out. There are really nice pieces here and there. However, since it is an outlet, colors are limited and prices vary. Service is pretty standard but they are very helpful to give suggestions. They ask the right questions and that works for me. I haven’t found what I really like so I’m going to have to visit their big store.

Furniture shopping made fun!
Furniture shopping can be a daunting experience where you either go to IKEA or some mom and pop shop with furniture designs from the 1980’s that’s 3 football fields long. Then there’s the Kasala outlet with beautiful contemporary designs at affordable prices. We outfitted our living room, bedroom, and dining room mixing and matching new pieces with highly discounted pieces that were previous customer returns. (A dining table where the leaflet was a slightly darker color and a couch with a slight dent in the frame).
Also, shoutout to Dorian, who was fanastic during our shopping trip!

I thought I was going to have to update this review with a lower rating. I’m glad that I don’t.
When we placed the order for the sectional on July 5^th, Dorian, the assistant manager, told us it was back ordered but would come in time for their next earliest delivery date — July 19. A few days before then, I called Kasala asking for an update and they said the item had not arrived yet. They would tell us when the item arrives and give us a call to schedule a delivery date. After speaking with Dorian, he even refunded us the $ 100 delivery fee. On July 23, I received a call saying the sectional had arrived but they would not be able to deliver it until August 1 because they were booked up until then. At first I thought nothing of it, but then it stewed in my brain and I was pretty upset that I had to wait one month for this couch. We currently have no couch as we got rid of the one we had during our move. We have no place to just plop down and relax — as you can tell we were really looking forward to this couch. If we were told at the time of purchase that it would take one month for it to be delivered, we would not have bought this couch. An August 1 deliver would mean it was 2 weeks late. My bf called and complained and they said they couldn’t do anything about it, of course. They couldn’t squeeze us in so we could get our couch sooner, but they would have Dorian call us when he’s in the next day. He ended up finding an opening for Sunday, so our couch will hopefully come this weekend. I am very happy with the customer service here, and can’t wait to veg out on our new chaise sectional!

We recently bought a sofa from the Kasala Outlet. This was by far the smoothest furniture transaction ever! Dorian was very helpful when we were looking in the store. I called back the next day and placed the order. Dorian was very polite and thorough. Delivery was quick (within a few days) and on time. On top of it all, the sofa is great quality and very comfy. We went back to the store a few weeks later and mentioned to Dorian that we loved our new purchase. He told us the sofa had recently been marked down and there was a 30 day price match! So we walked out with $ 350 in our pockets! Wow! Happy customers here.

Seeing several negative reviews, I had to share our experience.
I don’t say the negative experiences are false but I must say I’m personally very picky with choosing stores not only buy price level but for their customer service, and I must say I’m coming back every time again and again.
We made several purchases and some items had to be returned as they didn’t work for us and Kasala kindly accepted it even when we were past the return time window. I love their designs, the quality usually very high end.
Unfortunately, I cannot afford the prices of their general stores so we buy everything at their outlet store and had never anything to say but thank you!

I bought a sectional sofa from here and I havent been this disappointed with furniture from IKEA as I have with their furniture. the leather started breaking out after 2 years and pretty soon the whole sofa turned into a disgusting nightmare… called their customer service and they apologized and offered a 200 $ refund which is the cost for me to haul this piece of garbage to a dumpster… will not purchase from here again.

We didn’t find what we were looking for (the world’s comfiest sofa), but we had a lot of fun not finding it. Reasonable prices and great variety of leather and upholstered furniture, tables, lamps, rugs, and pillows. The back room has the good stuff — returns, minor flaws, discontinued items — at crazy low prices. Take a trip out and see what you can find!

Ok… now that the allure of the cheap deal has worn off, in our second Kasala Outlet outing, we saw some things we didn’t quite see the first time around. The quality of the leather felt cheap, but above what you would get from say Ikea. I would worry about longevity and wear and tear. If you need some filler pieces – this is a great buy.

I’ve been shopping here for years, since they were operating out of the old werehouse. It is hit and miss. You will find good stellar deals, then you will find somethings that are not a great deal.
This is an outlet, you will get random stuff.
I don’t think service is going to be super spectacular, but I have always received good treatment here.
Maybe it’s because i’ve been shopping here for a while and everyone remembers me, but I think when you have a question it is answered. Nothing fluffy nothing super special.
Ive saved thousands of dollars furnishing 4 houses here over the year so i’m a loyal fan.

My brother and I purchased a piece from Kasala — we obviously are fans of the furniture itself and found everything reasonably priced and of great style and quality.
What I wanted to highlight specifically in my review is the outstanding level of customer service we received. First of all, nobody was pushy with us when we first came into the shop — they were available to answer questions, and provided print outs with pictures and pricing info for the couches we liked, and we went on our way to keep checking out other shops, as most people do.
When we finally settled on a beautiful sectional from the Kasala Outlet, we called and purchased the piece and were notified that it would be available for delivery in about 2 weeks, which was perfectly fine.
About 2 days before the couch was being delivered, the staff called to tell us that the couch had just been market down and that they were refunded my credit card the difference between what i paid and the sale price.
I just found that to be incredibly thoughtful and I probably would not have expected them to do that, but honestly, they’ve made a life-​time customer out of us. We love our new couch, and the team that sold it to us!

We just bought our first house and stopped by Kasala’s outlet store in SODO for some living room furniture. My coworker, who has impeccable taste in everything décor, suggested that we come here for really great, high end furniture at a reasonable price. She was absolutely spot-​on in her recommendation.
The showroom is divided into 2 sections, the front section has mostly bonded leather couches, ottomans, chairs, some dining tables, desks, various other living/​bedroom furniture and some really adorable décor pieces. The back section has some genuine, high-​end leather couches, along with returned/​show room pieces from the main Kasala stores.
We were helped by Kristen, who was not only super friendly, but also really knowledgeable about all the furniture sold in the store. She was incredibly helpful with letting us know the condition of each piece/​how they came into the store and what color options were available to us. We left the store to shop around some more and to give us some time to think about the furniture that we loved from the store, but ended up coming back in a couple hours to get everything that we wanted anyway. The furniture was absolutely beautiful.
We purchased a gorgeous, tufted leather couch, originally marked at $ 2500, for $ 1,100, 1 fabric chair, 1 bonded leather swivel chair, 1 large bonded leather ottoman, and 1 small bonded leather ottoman. All in all, it was $ 2,400 for an almost complete high-​end living room set, which is pretty incredible. We also saw a lot of cute dining tables in the $ 200-​$ 400 range, and if we hadn’t already gotten a dining table and chairs from a friend, we would’ve probably gotten one there too.
Delivery charge is $ 99 to Seattle/​Bellevue no matter how many pieces you buy.
Needless to say, we had an amazingly pleasant experience in the store and will be coming back soon!
P. S. Kasala is very pet friendly– we brought in our dog Yoshi and he was given a very warm greeting and treats!

Since our recent move, I have been here multiple, multiple times — so often that someone actually asked if I worked there. Haha.
I love the selection of furniture that they have here — it’s super modern, high quality, and really inexpensive. I have purchased a sofa, kitchen table, kitchen table chairs, art… you name it. They generally have everything stocked in the warehouse next door. If you have a truck, you can load it in yourself and there’s no shipping charge. Otherwise, I believe it’s about $ 100 to get the furniture delivered to your door step if you live within a certain range.
I have never been disappointed with anything that I have bought here and everything seems to have held up just splendidly so far.

We have bought a few things here, they are nice, helpful if you need it, non pushy, and knowledgeable.
Their prices are great and their selection pretty big. If you like odd modern furniture or just a good quality sofa this is the place to go!

I found my sofa (that I love!) here at Kasala Outlet and, in turn, I brought my friend here to find her new sofa, chair and ottoman!
They have a good selection of both leather and fabric sofas, as well as other furniture and accessories. The employees are friendly, their service is great (especially for an outlet) and they stand behind their product. I’ve been sitting my behind on this couch for almost a year and it’s held up beautifully so far!
If you’re in the market for new furniture, I highly recommend Kasala.

I love Kasala furniture. So imagine my sheer joy at becoming an Empty Nester, and finally — FINALLY — being able to get nice furniture! No more boogers between the couch cushions. No more juice spilled on the rugs. No more smelly, schlumpy teens taking up all the comfy chairs. YAYAY! Off to the Kasala Outlet store. Home with a gorgeous sectional & arching overhead floor lamp, and soon a cozy leather recliner.
Don’t get me wrong… I love our kids. They have become fantastic young adults. Our living room grew up too, and is now an elegant, comfortable adult space. That stays clean. Went to the warehouse, and came home happy.

I have no idea how we found out about this place but I’m certainly glad we did! The location seemed promising (of low prices and large selection, that is), which was fantastic because we were already so sick of looking for furniture that I was just about ready to give up and tell our friends we’d become minimalists.
The manager is great — and was especially helpful after the fact when our delivery was messed up (twice!). He personally called to apologize and let us off the hook for the extra fees.
It’s the kind of place where if you love something, you have to just get it because it might be gone in an hour… but also the kind of place you have to continually visit if you don’t find something you love because the inventory changes frequently.
A tip: If you plan on going to both the regular store and the outlet, go to the outlet first. If you find some stuff you like but want to visit the regular store before committing to, take photos of it (and its label!) on your phone. Then when you’re at the regular store if you decide you want the stuff at the outlet after all you can order it there instead of going all the way back down to SoDo to do so. We ended up getting a few things from each location — but the convenience of ordering it all together at the downtown location and having it delivered in one truck was great.

Crap furniture. The «leather» couch we bought lost all it’s firmness in the first year, and three years later all the leather is cracking and pealing. Never again.

I’m not allowed to have nice things. I’m just too hard on stuff. I wear out high heels like they’re going out of style; I get food stains on everything that I own.
And if you think I’m bad, you should see my numerous pets. They are like furry versions of me. That’s why I shop for some furniture at the Kasala Outlet.
I like the durability of Kasala’s products, but just don’t dig the retail pricing since SOMEBODY in the house is going to end up sharpening their nails on the arm or leg of whatever.
We bought our L-​shaped leather couch here and it’s as comfortable as heck, but [now] it looks like we saran-​wrapped 37 cats to most of the surfaces, and they had to claw their way out :/​It retailed for almost $ 3500, and we got it for $ 1400.
We’ve also bought a rocking leather reclining chair, that has somehow managed to avoid the same treatment as the couch. I think the animals disapprove of the color of it. Originally $ 699, we got it for just over $ 200 – because a woman had it in her house for a week and decided she didn’t like the color.
The most recent item (that we now have to replace. Sigh.) is the leather storage chest that we use to store items at the foot of the bed/​sit on. Dog nails had ripped up the top of the leather seat, which must have resembled kitty litter since one of the cats… Well, anyways, we need to get a new one. The similar ones retail for almost $ 300, but at the outlet store, they are $ 175 – available in black, grey, red, white, black, and brown. We are still talking it out – since we’re afraid of the same thing happening again – but other than using plywood as furniture, I think we may just bite the bullet…
And since I just bought some emery boards, I know that I won’t be the first one to ruin the newest addition to the house.
Note: I went back and the sales guy didn’t listen to anything I said, which resulted in a circular conversation. Sigh. I wish some sales people weren’t more interested in listening to themselves talk than listen to clients.

My friend was looking for a couch and I told him I got mine from Kasala. I told him that even though I got mine for clearance in a store, I heard there was an outlet. After gawking as the prices of some stuff in U-​Village, we headed off to the Kasala Outlet.
Um I love this place. It’s great if you’re looking for modern or contemporary furniture between Ikea and Crate and Barrel prices in an unpretentious environment. My couch was also here so just to give you an idea, there was some overlap between the store clearance and outlet. They have couches, rugs, coffee tables, dining chairs, beds, accessories, you name it. They have fabric and real leather options and some hip, fun accessories like guitar shaped clocks and kitchen spatulas.
My friend selected a sectional of 2 seats plus a chaise. It was originally $ 1100. We asked how long they could hold the item since he wasn’t moving for another month and a half and they said no problem. I asked if there would be any sales so we could determine if it was worth the risk of waiting on it and possibly losing it or not.
This is where they really earned the 5 stars to me: they said they were having a sale about 2 weeks before the move. As soon as he bought it, the couch was his and as long as it was physically in the warehouse, they would price adjust it even if it was already bought! Needless to say, he bought the couch. The sale came and the couch went down in price. Then my friend called a week or so later and it was marked down to clearance for $ 800 (before tax and $ 100 shipping)! $ 300 saved all for letting it sit in the warehouse.
His delivery came no problem and the couch is happily in the living room.
I woud also like to note that the day before my own couch was supposed to be delivered, I didn’t get a calls from the Bellevue store like I was supposed to. When I called, no one answered. I called this outlet and someone picked up and told me they had called my parents house. I kind of mumbled that they were supposed to call my cell and they must have actually listened and changed it because the next day, the delivery men called my cell.
To sum it up: great prices, great quality (we both love our couches and my parents love their dining chairs) and great customer service! If modern/​contemporary is your thing, you don’t want to miss this.

This Outlet is in a very industrial, unassuming place, but it’s always fun to come here and browse the store. This place has got amazingly high ceilings so it always feels open to just browse around!
The main store has tons of couches, light fixtures, ottomans, you name it. Prices aren’t rock bottom like they are at Ikea but the quality is a lot better, of course. I saw a lot of decent sofas for $ 500-​$ 1000 or so, which is actually cheaper than Crate and Barrel’s sofas (!). The sofas are mostly bonded leather or fabric material. Perhaps there are some real leather ones but those are significantly more expensive.
The back room has some overstock/​odds and ends/​damaged items, and there are some great deals on sofas there too.
The only «issue» I have with this Outlet is that, at least when I went, quite a bit of the merchandise on the main floor is what you can find in the regular Kasala stores at the same prices, so to me, the «Outlet» is really the smaller backroom with all the overstock and extra items at reduced prices. For example, there was a special order black couch in the back room, and it was there for $ 500 (the color is one you can’t find in the regular store because it was a special order)! I wish the main floor would have more special/​overstock pieces so that I can really call this place an Outlet.
Also, this store is closed Monday and Tuesday.