Keller Supply Company

Don’t waist your time going here. I am remodeling two bathrooms and a kitchen so was looking for one place to purchase all. I called to see if I needed an appointment to visit the show room, they said no. I got a babysitter for my toddler and infant in arms I drove over there. Once I showed up, no one even greeted me and everyone was to busy to spend time with me or even answer a few questions. The show room, has no info displayed on the items there, so browsing the stuff, was useless as well. I understand they have different prices, but at least dimensions, model # and color names would have helped. They were rude about the fact that I didn’t have an appointment and that my contractor was not with me. After attempting to work with them for 2 hours, it was obvious my time (with infant in hand) was completely wasted. Rude and snobby people. Once I asked to speak to the manager, it turns out it was the manager that was so rude and had no time for new customers.

Excellent service at Interbay location.
I needed a patch kit for a 1992 European sink. Very hard to find stuff. The manufacturer and the N. American distributor told me the color could not be matched.
I visited Keller Supply Interbay in Seattle and spoke 2 helpful associates. One associate offered to track down the color. She asked insightful questions about the product. Based on my responses and photos of the markings on this sink, this associate identified the color and ordered a patch kit so that I can repair the damage to the sink.
Keller staff communicated a ‘can do’ attitude. I really appreciate this service and will return as a customer to Keller Supply.

The Will Call is great!

We have had a fantastic experience with Keller. Ask for Sanja Stevens… She was very helpful with finding what we wanted, researching all of the parts, and helping with any of the issues that went wrong — fantastic customer service. We bought from them to remodel our entire house, and couldn’t have been happier. They stood behind everything we bought, and really went above and beyond.

Try to buy elsewhere. It’s a great showroom and accommodating staff when one is buying a product. BUT if something goes wrong they will not help you. They refuse to admit fault & really don’t care. This was my second purchase, the first was a great but on the second time they ordered the wrong products.
I was lucky, I documented my order and had proof it was their fault not my contractor. They refuse to even talk to me and kept saying we can’t help you. Exceptionally rude customer service when it comes to problems. Why a company refuses to accept responsibility is beyond me. Their loss, I used them for my bathrooms but plan to go elsewhere for renovations on my kitchen.

Really helpful people, and they don’t try to push you into buying more expensive fixtures than you can afford. I’ve dealt with them for two different bathrooms and wouldn’t hesitate to go there again.

I walked into Keller’s only knowing that I was redoing my bathroom. I let Sarah C know that I was not a high-​end customer but she treated me like one and I rebuilt my whole bathroom on her suggestions and recommendations. I would highly recommend Keller’s and especially Sarah C.

Today in 35 mintues I was finished choosing items for my new bathroom. Amazing, experience with consultant, Geraldine, mature, experienced saleslady with no pressure to buy the more costly products. Quality & satisfaction. Actually bought more than planned because of the ease in process. I’ll be back for the next project & won’t bother even looking at that Ferguson place close to me. I knew what I wanted, the price I was willing to pay, even if it might be a little more than planned. 5 Stars from me.

Terrible service when there were problems they shucked us off on the mfg rather than facilitate solving the problem… high end pricing and low end customer service…

High prices, terrible return policy, poor service. Shop
or
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