Pierre Money Mart

Bill Pierre Money Mart, has a false advertisement commercial. Your car credit is not guaranteed there. I went there in 2013, 2014 & 2015 and was turned down every single time. When I was turned down this year I decided to go to Toyota of Lake City and was approved for a 2015 Sion XB with no problem through Toyota Financial.
Money Mart is full of crap, dont fall for the lies.

Date: February 9^th, 2015 Time: Early Afternoon Location: 12 014 Lake City Way NE Pierre Money Mart
This is one of the worst place in the world to go go, I would never go here or recommend anyone to go.
It has been absolute nightmare dealing with both management and dealers who what I am gathering, are there to not only manipulate you into what they want but also, make you feel as if there is no other option but theres.
I recently went in and knew exactly what I wanted and that was a van for my business. Within more than seven hours I was pressured and manipulated to a small compact car Matrix. A man named Bill said specifically, «COME ON SIGN THE PAPERWORK, ITS PAST 9 O CLOCK ALREADY.»
I have personally told them several times throughout the whole process that I needed a van for my business.
Throughout the entire process I was not even shown a car until the end of the night. They showed me the Matrix drove around for 2 – 3 minutes returned and was pressured once again to sign and start coming up with the down payment immediately. I ended up giving them $ 1000.00 as a downpayment. It was nearly nine o clock in the evening and this point exhausted, frustrated, and confused nothing made sense. I just wanted to get tot he end.
They insisted in signing the paperwork and as a caveat it would help repair my credit. Knowing my situation I not only believed them but I also trustef what they were saying to me therefore, lookinh back it now I was pressured, stressed, and pushed to sign for something I had no understanding of.
I wanted the night to end as much as them therefore, I told them that I will be picking up the car tomorrow. The next day I realized how much of a mistake it was to go to Bill Pierre Money Mart. Feeling completely taking advantage of, to being pressured to sign for something I ultimately did not want or need, and feeling upset about what transpired.
I am a filipino decent American citizen with an understanding that people should treat people with respect. Since I have always had a hard time with English being my second language I could not convey to them truly how I felt or needed from their business.
Date: February 10^th Time: Early Afternoon
Location: Same as above
The next day I came to pick up the car with my son and he told them exactly how I felt about the whole situation. Their reaction was you signed the paperwork, you can’t get your $ 1000.00 down payment back, the deal is done, and there’s nothing we can.
Astonished, shocked, absolutely upset, and outraged. They understood this and I was then hauled off to talk to a gentlemen by the name of Ernest Reed. He showed me a van that was currently being repaired on due to a recall.
I was happy that they were giving this option however now I needed to come up with an even higher down payment. I ended up giving them $ 3,500 dollars as a down payment. I gave them $ 3,000 and to charge the rest, $ 500 on the February 26^th. Come to find a out few days later looking at my account they had charged the remainder $ 500 on of February without proper authorization. This will set the stage for transpired within the next few days.
I resigned a separate contract for the van. After I had given them the downpayment I offered to pick the car up in about week so that the recall repairs were completed and requested a detail of the van. (Which was not much to ask I though)
Date: February 14^th 2015 Time: Early Afternoon
When I arrived within less than a minute entering through the door my sales clerk Ernest Reed, asked for the $ 500? I replied with where is my van? Apparently it was not ready when they notified me it was. I proceeded to wait several hours being ignored and could not find Mr. Ernest no where. No one was attentive or gave any proper form of customer service. Completely ignored I went to get coffee and it was nearly 7 o clock at night at this point. I asked why it took so long? He took directly into the office and once again harassed me for the $ 500, at this point I gave him the money and asked him not to charge my card on the 26^th of February as agreed during the conversation the day before.
I had picked up the van, and was reassured that the maintenance was completed and was detailed. The detailing was horrible and the van was still dirty. It looked like it was only washed and vacuumed hastily.
As mentioned above I had paid $ 500 in cash upon picking my van up. However, an additional $ 500 was taken out of my account to my suprise about a week after receiving my van.
I called Mr. Ernest to inquire the reasoning behind why my account was charged. He replied with he was with a customer and would get in contact with me in a few.
Living about 55 miles away in Tacoma from Bill Pierre Money Mart, calling Mr. Ernest on phone and getting a hold him felt as if I was some kind of bill collector that was being ignored. I spent the next few days being hung up on, given blanketed statements, he is busy, he is not in, to not being answered at all.