T-Mobile

I’m super grateful to the manager who really took his time with me following a misguided impulse purchase. He was so patient, kind and knowledgeable. He never showed any frustration and instead only showed that he wanted to. Akers things right.
My only suggestion would be additional education for his team around taking his cue and really being present with the customer and if necessary writing information down, encouraging them to walk around the store or mall and to «sit» with the information instead of treating the interaction like a timeshare sale.
Many people are visual learners and would benefit from seeing side by side comparison of their current bill and services with any new offer. Be transparent, be upfront, be honest, be patient. Build a relationship and the sale will come.
While I likely will not return to this location, I feel like they have the right leadership to be a better location.

I thought Nick was pretty awesome. This salesman provided quality and individualized service. I went in to purchase the new Galaxy S6. I already had done some research on the phone as I was looking at it in the store. I turned around to ask for assistance to make the purchase and Nick made eye contact right away and offered his help. After making the purchase, he took the time to transfer all the data from my old (and generations back) G3. This took a few minutes but was recommended. Nick made sure to check up on the download of my phone intermittently and provided me with updates while helping his other customers. My G3 had a portable battery and Nick suggested the same Mophie battery for my G6. This was purchased. I didn’t even think T-​mobile had carried this same accessory. Nick represented his company in a positive way. He anticipated what his customers might need. I never felt pressured to make any purchase that I didn’t want from him. I have always been with T-​mobile and it’s quality and individualized service like that that also keeps me with the company. Nick proudly wears his company’s pink T-​mobile shirt and is there to help. If he’s busy, know that he’s always trying to give 110% to his customers.

This store should be avoided at all costs!
They lower the bar for customer service, integrity, and attention to detail.
In a nutshell liar liar pants on fire!

This is not the store I have used in the past for phone upgrades and other service needs. My phone had an issue which I thought could be addressed quickly by stopping in a store. Right as I walked In I got a bad vibe from everyone there. You are treated more as a target for them to hit a sales quota than a valued customer. Unless you are planning to buy a new phone or tablet and then get sent on your way, don’t waste your time here. The two idiots I encountered –Mikey or Micah and I can’t remember the other one were inept and unwilling to help. All they seemed to be good at was give excuses on why they couldn’t help vs looking for a solution to the issue. They were successful at making sure one thinks twice about going back there again for anything.

Dillon, when you said you couldn’t move my account over to pre-​paid without crediting back my 70 bucks, guess who got their fucking account moved over to pre-​paid with my 70 bucks credited? So I see you and Omer are a bunch of liars.
Take my advice, if you’re thinking about going to this store in particular, DON’T. they’ll mess you up and do jack shit to help you out

The service was great here at the time when we visited. Nick helped us to get done a lot.

I’ve been using t mobile for most of the last decade and we’ve had our ups and downs. I rarely come into the stores due to hating feeling pressured into buying or changing things.
Well, that didn’t happen here at all! I went in to get a new microsim for my iPhone and the sales associate instead offered to cut my existing one down for free and also assisted me in getting it set up! Great customer service!

I went to this T-​Mobile Monday morning to join my boyfriends plan. We weren’t sure of «family» rates or deposit charges and Evan was incredibly patient with all our questions. He was able to waive my activation fee because I’m a UW student and he also told us that we can get a 15% discount on our service with my UW I.D.
We wouldn’t have been aware of savings and discounts without Evan’s help. As poor college students– it means a lot.
I would recommend this store to anyone. Evan is great!

went into the store hoping to save some money on my bill paying almost $ 190 a month for 2 lines after taxes representative Derek Erikson helped me and set me up with a promotion that would reduce my bill to $ 79.98 a little over $ 100 after taxes and all that would change is my data and I would have a 2 year contract I should of read the papers before I signed just got my bill a little over $ 140 thats $ 40 more a month than verbally agreed to. I saved money but I would of rather not had a 2 year contract and spent $ 50 more a month and had unlimited data. Don’t trust the people at this store read your paperwork for or go to the T-​Mobile NEAR southcenter mall by the famous footwear they helped me fix everything that the guy did wrong that I didn’t want like my main line only having 500 min that I use for work!

This is a review for this outstanding service I received at the actual
T-​Mobile store inside Northgate Mall, store #8934.
There were three factors to consider before walking into T-​Mobile; equipment, service and price. Our family of four had one existing line with them, and two other lines at AT&T that were at the end of their contract. We had the need for one more line, (my phone was stolen in July) and Christmas was the big plan to fill the bill for all three phones. … um– make that potentially four, since my husband fell in love with a phone «better» than his.
Both companies carry that same phone, but his existing T-​Mobile HTC-​HD2 was not upgrade eligible yet; it would be full retail to get the one he wanted at T-​Mobile. Eating the $ 200.00 contract cancellation fee at T-​Mobile and getting the AT&T Samsung Captivate would definitely the be least expensive way to go, and in the end wind up being the icing on the cake.
I also had a need for a tablet for my daughter’s birthday (…December’s budget bites!) Did someone say Apple? AT&T seemed like the logical choice– an iPad, three $ 99.00 iPhones, and then my husband’s dream phone, the Samsung Captivate, could cover it all.
So how did I end up at the T-Mobile’s store? This review could easily turn in the direction of a comparison/​contrast to T-Mobile/AT&T, so I’ll try not to go too far in depth that way. Price was the driving factor with close to an $ 80.00/mo difference, the former clearly stood no chance over the latter. I had already contracted both providers to price them out, so I knew my business when I walked in there.
A brief mention regarding equipment: iPad/​Galaxy Tab — the only regconizable drawback to the Tab is its smaller screen size quickly made up for by the fact that you are not stuck with what you pay for. A lower entry point with upgradable memory, an impossibility with the iPad. Advantage, Galaxy.
On to the phone equipment: the T-​Mobile MyTouch 4G easily equates and even surpasses the iPhone in many areas. I carried and adored my iPhone for 2.5 years, and it really took some convincing to even look in another direction when it finally came time to be able to replace my stolen phone.
Only so much can be learned over the phone and online, so it was time to go get my hands on some equipment and check it out.
For some reason, the AT&T and T-​Mobile stores in the Southcenter area did not carry functioning phones. Really? What’s the point? Somewhat disheartened, it was looking like a more costly AT&T/Apple Christmas, as this was tried and true equipment.
In a last ditch effort, I went up to Northgate Mall, and entered the T-​Mobile store, not the kiosk hoping to get a hands-​on experience.
I was met with no less than white glove treatment from start to finish. The store manager, Josh Gaffney, worked magic to make a lot of wireless things possible for me to present my family at Christmas.
Galaxy Tab, buy one– get a free MyTouch. Galaxy Tab, split the payments into three. Nice. I’ll take two Tabs, and get out the door with two phones– but where does that leave me for the other two phones? Turns out, my daughter wanted the Motorola Charm (little texter girl), and my husband’s no longer desired htc-​HD2? That’s where the first bit of magic came into play– a simple ‘exchange’ put him into T-Mobile’s version of the Galaxy S, the «Vibrant” — no charge! Deal breaker!!!
My purchase complete, Josh pulled in two assistants to expedite the service end of the process. Christopher took over setting up the billing; his first question was «where do you (your husband) work?» This is not a credit related inquiry; my answer saved us 15% off our monthly bill and eliminated all of the activation fees for the phones and the tabs. (hint: always ask anywhere you go for service if there may be an «employee discount” — I never knew of such an affiliation browse and it has needed such a significant impact!)
While the business end of things was being seen to, Josh was busy taking care of the hardware– it was a simple procedure to take the memory card out of the old HTC-​HD2 and slip it into the new Vibrant. (my husband has been telling me every day since how much he loves it!)
After setting up all of the phone numbers and going over the paper work, I received one last gift, a $ 200.00 credit to my account. It was the cancellation fee I had to pay when the phone that I’d only had with them for three months was stolen– whether this its common business or holiday goodwill, I ended up walking out the door with two Tabs and fours phones adding up to $ 1100.00 of retail merchandise, for just under $ 500.00 cash out of pocket and close to $ 600.00 in rebates and credits being applied before my next bill. Bang!
Cell Phone Companies, Stores, Commercials… we are barraged by them every day. When you find a place that gives you personal, caring service: that is priceless!
…Christmas footnote: sent the team a pizza party gift card– thanks again!