Los Abrigados Resort

This is my home away from home! With the gorgeous grounds lush with fruit trees, flowers, and grass, The glistening heated pool and huge hot tub are always welcoming. I always stay in at least a one bedroom and always find them clean and comfortable with everything I need to sip wine listen to relaxing music and cook a delicious dinner! I love sipping coffee in the morning while sitting on the balcony taking in the beautiful views! The staff have always been friendly and helpful for whatever I need. I’m very happy I discovered this Xanadu.

SLOWEST CHECK IN PROCESS EVER! Stayed here for two nights. Nice looking place but not well taken care of. Went to use the pull out bed in my room and there where crumbs and paper on the bed. Couldn’t even use it with sheets over I was so discussed. There was also bugs walking around in the bathroom. Went to complain and the lady said here do it in an email. Mini golf course could use some TLC, or even cleaned off every once In a while. As well as the chess game everything was dirty. So please Los Abrigatos, clean your place up and get more helpful employees.

Here’s the situation. The suite we got was primo. The staff on the other hand was not. For example, upon check in we asked where our room was located. The young man who checked us in threw us a map and said «it’s pretty self explanatory». Then when hanging out poolside we realized that we needed towels. They didn’t have any near the pool. I had to hike up 2 flights of stairs into the «spa» to fetch my own towel. Once I got up there the woman said to me «first door on the right for towels». Didn’t even help. Then I couldn’t find the towels because they were out and had to bother her again and she was able to give me towels. There are towels in your room FYI but we didn’t realize that until later because they are hidden in the closet. Also, the crystal light lemonade and Oreo happy hour was pitiful and might I add a distasteful combination. The hotel itself could be a total stunner with its classic charm. It could use a bit of updating and I think they are in the process of that. The grounds and restaurants were great here. My main issue was the staff and the pitiful amenities for guests paying to stay in their baller suites.

The property is beautiful the rooms are outdated but that was okay due to the fact that we were too busy exploring Arizona. However as a gold diamond member I was unimpressed with the staff and especially with the service at the two restaurants that are joined together on the property. Absolutely most horrible & worst service ever… we went there 3 times and was never able to get service. The first time the wait staff was bickering about who is going to take our table. The second time we sat there for 20 minutes and no one came over. And the third time a snide comment was made when we walked in the door. We walked out 3 time’s. The only reason we will be back to this particular property is only due to the fact that it accepts dogs and it will be a passing through it will never be a stay. I am extremely disappointed at Diamond Resorts for allowing this type of behavior in their staff we have been to every Resort on every island in Hawaii and every Resort in Mexico from Cabo to Cancun and have never had this type of service. We came to Arizona to see if we could retire here and now we realize with how rude the people who live here are we can not.

This claimed resort is nothing, but a scam.
We stayed at this resort during the summer and while it may be their busiest time of the year (excuse for long waits on the phone and random hang ups) when checking in or even walking by the front desk it is so slow that the staff look like they are literally taking a nap (head down on the desk) when entering the resort you can see the many possible potentials. It sits nicely in mid Sedona and inside a small villa like plaza where you can walk around and explore. Not to mention the nice pool and other ‘resort’ amenities such as a giant chess game, playground, mini golf course. Only problem is…
The pool was closed the whole time of our stay. No, there wasn’t any sign on maintenance. The giant chess game has seen better days, the playground was quite filthy, then the mini golf… None of the staff members knew where to get the ball and club. Ugh.
To end this horrible stay I stood in line for 40mins to check out (no, it wasn’t busy. The staff just didn’t seem to care.) once we left I thought I was done with this awful place, but every other week they keep calling me to attend their scam of seminar! How many times does it take for them to stop calling and harassing you? I don’t know, but please get back to me. Since in the past 6 months it’s been around 24 times of constant «no, I’m not interested please take me off your listing» seems to not work.
FYI: this is one of their most recent phone numbers. AVOID IT!
1(984) 232 6211
The only reason they get a 2 star instead of 1 is due the location of the resort, but bear in mind if you want a overpriced extra hidden fee (resort fee that’s not included in the initial cost) and oh! A dirty room (I can tell they didn’t even bother to vacuum) with all the resort perks not available to you. Please go at your own risk.

I loved my stay here, I only stayed 1 night with 4 of my girlfriends in a 2 bedroom villa. I wish we had been able to stay longer because there were so many amenities, activities, etc. We were able to go in the hot tub (open until 11:00pm) and our rooms were great. My only complaint was the shower pressure was too low. I booked via
so we just knew we would be put in a room that could accommodate 5 people. We were all extremely happy with this hotel

Nice grounds. Large rooms but quite outdated. Hard to reach them by phone from outside and from on the property. Friendly staff but highly unskilled and untrained. Rather frustrating if you ask me. (are you asking me?). ‘Concierge’ at this joint = super aggressive car salesperson. Really distasteful. Annoying. Disturbing. Our one on-​property restaurant experience was ridiculous. And good luck finding your room. The signage is incredibly lacking and while trying to find our room we ran into others trying to find theirs. Happened to more people as well. Parking is terrible — long walks late at night. Wasn’t the worst hotel experience ever but no plans to return.

My husband and I Spend 7days here and it was amazing. rooms are clean staff is helpful and friendly great service I will come back for sure!!! Lots to do in the resort as well

This place is by far one of the WORST hotels I ever stayed. The room I checked in had dead flies all over the bedroom. I complained to the manager but nothing was done. If I could, I want to give zero stars. Find somewhere else. Despite central location, this place is not worth your trouble!

We are staying here for a week and have for about 12 years. Centrally located with nice shopping and restaurants nearby. Some of the rooms are kind of rustic, but the grounds are beautiful especially if you know where to look. My daughter and I participated in a Scavenger Hunt through the activity center and we really had the best time ever! We watch the Amazing Race and we really thought this came close to a kid/​parent version — we worked well together — and argued — were in 1^st place at the beginning and ultimately 3^rd at the end, but in my eyes and hers it was the most fun we have had together in a long time. A big Kudos to the staff.
On another note it will be interesting to see how Diamond Resorts maintains/​improves the property. If Diamond Development understands the value of all of its resources (buildings, land, staff, point-​owners, deed-​owners, VIP guest, other travelers, and community) and they follow a code of ethics then success and respect should follow.

My sister and I went to the resort because of her timeshare. we stayed four days and t was VERY noisy, people walking hard, talking loud, slamming doors. very unpleasant
for the timeshare she found last year when she went to a meeting they didn’t tell her she could get a great deal on points instead they wanted her to pay 70,000 for a new account. Timeshares are not worth it, there r to many good deals out there. I would never go back.

Horrible do not stay here! We paid like 539 for a room for 8 ppl the room was ugly everything was small to crowded. Thought the room would have been more nice for the one night price we paid it looks like a resort from outside but not Inside the rooms. They also didn’t let us check in until 4 and called us at 9am to remind us we needed to check out at 10 am the. At 10:10 one of the cleaners just walked in while we were all having breakfast then we told them we weren’t ready yet. Horrible place and over priced we will not be coming back ever.

Sedona Vacation club used to be great When owned by it’s founder, Jory. But new owners Diamond Resorts are really
Cheaters. The never answer when you call and when you try to use your time share week. YOU CAN NEVER BOOK A WEEK AT LOS ABRIGADOS. They seem to just use that resort to sell new time share ownership and entice buyers.
But the worst thing about this place is their very unfair billing techniques.
I suggest you Stay away from Diamond owned resorts unless you don’t mind being ripped off.
You will find it most difficult to be fairly treated.
I tried to be nice and wrote letters which they ignore. Before I wrote this review.
I was charged $ 110. Late charge for maintenance fee which was actually paid on time over a weekend and deposited by Diamond, but billed a late charge after paying. They also raised to
(Much higher new rate)
I think that since I refused new sales pitch I was punished for not buying bigger membership.
Stay away. Goto Marriott. A
Much more reliable company
Dr. Nicholas S. Rotonda, New Jersey
March 7, 2016

I only give one star because 0 stars are not an option. Room was a sh! t hole. Place was run down looked dirty, sheets were wrinkled and looked filthy, plus the construction outside didn’t help the place be easily accessible. Paid in full and checked out after looking inside my room. I didn’t ask for a refund because I was scared they might offer another room. Don’t stay here! I should have known when they handed me a metal key to open the room, like the one for my house. Made no sense because the pool key was plastic. Crappy low class place.

I was here for a wedding I was a part of the end of this past summer. It’s a nicely located hotel but I would not call it a resort. With the availability for a long-​stay option, the multiple bedroom rooms were just a little rundown. I don’t need everything to be fresh and modern but the couch was grungy and shower curtains were dingy. Just not completely up to par with a nice resort feel.
There are plenty of activities around the hotel, miniature golf, lawn chess, the whole Tlaquepaque town square is charming, full or restaurants and merchants. The wedding was in the Tlaquepaque chapel and was the sweetest, most intimate wedding I’ve ever been part of.

So I won’t be coming back here.
I was here with a group of people. One person in the group had a problem with the bathtub/​shower draining. She informed the «hotel» of this problem. She was out for the day and came back and her tub wasn’t fixed. Upon talking to the front desk, they stated that they didn’t enter the room because she wasn’t in it. She then tried to get another room but none were available. She then asked to check out of the hotel and refund for the nights that she didn’t stay. Nope. Can’t do that either. She packed up and went over to the Hyatt… which you should do too…
So… They call this a resort. When it was built it may have been a resort. I don’t consider it a resort. Maybe they call it a resort so they can collect a…
Resort Fee — They charge $ 15/​day for their resort fee. I wasn’t expecting it on check in. It included very slow Internet. I can provide the following facts: Their Internet is provided by Suddenlink. Suddenlink has connectivity to Phoenix and Las Vegas for Internet connectivity. Latency on the hotel network from the Hotel to Phoenix was over 170ms. This should be no higher than 10ms. This is probably why it so slow or it was simply congested from other hotel guests. Summary. it wasn’t worth $ 15/​day + taxes.
Parking — Yeah its a big time pain in the butt. At night it is full everywhere. Prepare to walk unless you have a room with a reserved parking space.
Room Cleaning — They only service on certain days. I stayed here for three nights. My room wasn’t serviced once. The first day I got a tag on my door about «Sorry We Missed You». The next day nothing. At this point who the heck cares I’m leaving soon. Upon check-​out I asked about it. I was given the answer that «Service is only given on certain days» and «If you want more services it costs extra» and «We value your privacy so we don’t simply enter». They also don’t have a «Please make up this room and ignore my privacy» door tag.
Room Age — Beyond the new faucet and sink in the bathroom. This room looked like it was renovated in the mid 90s and hasn’t been touched. Some things looks like vintage 1970/​1980s. The place is worn.

If I could give this place no stars I would! Our sheets had dark stains on them and not to mention spiders in our bathroom! My husband & I will not stay here and are posting this to help others that are planning a vacation to Sedona.
Don’t get suckered in to this place, it’s the butt! The rooms smell like old mold and chemicals too! They try to act as though they are your friends and are offering you the deal of a life time as a sales tactic to sell you on their time shares. Do not fall for this, Diamond Hotels are known for their collection of mediocre hotels, so I urge you not to fall for their sales tactics!!!

Los Abrigados… mediocracy at its best.
Clearly self proclaiming this place as a «resort and spa» is deceptive at best. This place is one step up from a hooker filled Motel 8 near the airport but at least that screams honesty and low expectations.
The owners of Los Abrigados seemingly transformed a dying apartment complex into groups of time shares without ousting the complex tenants, thus it touts exclusive time share through its massive water fountain and delivers trailer trash through its shag carpeting, paper thin walls and stale cigarette smoke smelling rooms. Literally there a laundry room open on Friday nights where the tweakers host their weekly regroup. There is no staff on property that makes you feel like you are going to be helped with anything. We had to beg for room cleanup and fresh towels.
The only reason we stayed here was because we won the weekend stay at a charity raffle. Wish I could have saved the dollar.

We have stayed at Los Abrigados multiple times over the years and love the location and accommodations for the price.
Yes it is an older hotel and some of the room features are outdated but you get a lot of space for the money (we booked via Expedia)
Typically the Diamond Resort chain will ask you to attend a timeshare presentation for various benefits and we typically take them up on the offer for a 60 – 90 min presentation. Obviously voluntary but we did it just for kicks and told them up front we had no intentions of buying and they were fairly professional about it. Craig was a good guy and obviously had to go through the sales motions but not a hard sell. Really wish they would change the sales tactics but alas all theses timeshare presentations are the same used car salesman approach of buy now or lose the opportunity forever nonsense.
Great location and we really enjoyed our stay but if you want a fancy place this is probably not going to meet your expectations. They are «refreshing» the units slowly but surely.
Daniel with the VIP lounge was excellent and exceptionally accommodating to our needs and requests.
Great stay and I would recommend the resort and set the expectations in advance.

Nice property centrally located in Sedona next to Talqueapaque.
Very nice room with lots of activities on property. Very helpful concierge to suggest many places to eat and visit.
Super clean and we’ll maintained.
The only knock against is the constant push of Time Share which I was not interested.