Comfort Inn & Suites

Stayed there 3 nights, it is small rooms, the fridge leaked the first night and not the other nights, weird. The maintenance guy came to fix it, did nothing. He said to keep a towel in front of it and that some refrigerators in some rooms do that and they don’t know why. But it didn’t do it any other day. The floor in front of it was really sticky, I went to the front desk and I asked for a mop to clean it. The gal there said they can only give me a towel to try to wipe it as they don’t use mops there, only swiffers. That was odd too.
The morning gal that does the breakfast stuff needs to spend more time in the breakfast area keeping things filled rather than spending the majority of the time at the front desk talking with the front desk lady about their jobs and co-​workers.
The room had a fridge, a microwave and a coffee pot. The ENTIRE hotel is non-​smoking according to a sign up in the lobby.
Overall, a good night’s sleep, and it wouldn’t bother me to stay there again. But three stars is generous. 2.5 stars would be more accurate.

Clean, comfy bed but staff was not knowledgeable. I checked in late Friday night and the only person working had no idea how to take my payment since I booked through
. I made 2 separate reservations for a total of 2 rooms, but when I checked my bank statement a week later I was charged for 3 rooms. I called the and spoke to the manager who told me the 3^rd charged was reversed. I was never told the night I checked in that an extra charge was placed on my card, but was being reversed. The manager was unapologetic and rushed me off the phone. I would not stay here again solely based on the staff.

I found the employees were good, the food was ok. And the WiFi was not working. I noticed the locals have free reign on the pool. My shocker was I was charged $ 50 extra for a small dog. I have stayed at Choice Hotels before with the 10 lb dog because they were Pet Friendly. Well this one was not. I rechecked the website and found no indication of pets or no pets. Well we won’t be going back there ever again.

I wish there was a «NO STAR» on Unilocal!
Staff spoke 2 sentences the while time we were checking in. Gave us the key and told us what time breakfast is on the morning. Wow! Her job could’ve been done by a robot if she was just gonna do that.
3^rd floor smells like cigarettes as soon as you walk out of the elevator.
Don’t stay in room 309. Have ants in the bathroom. And the door is RED! What are you, the devil worshipper?
The second room they gave us smells like old carpet. One of the face towels hanging in the bathroom is YELLOW! Haha wouldn’t let that touch my skin! Disgusting!
Can’t wait to check out!

Clean, nice front desk employees, free continental breakfast, carpet was clean, comfy beds. Only complaint is the bathroom exhaust fan wasn’t working. Nice place to stay that is close to New Braunfels without having to pay more.

Horrible for 129 a night, I’ve stayed in hotel 6 that was nicer and cleaner that this run down place. The staff is less than helpful. The rates there charging, this place should be in tip top shape. Once you get off the elevator on the 3^rd floor the smell of cigarette smoke is overwhelming. On a scale of 1 – 10 I’d give this place a 2.