Jimmy John’s

This is definitely not my favorite jimmy johns. I love getting the vegetarian from here with my husband. My husband has a specific order and they have never messed it up and they have good speed. Service is slightly lacking because they usually take a minute to take your order (last time girl was finishing up a text message or something on her phone). They usually greet you right away and tell you goodbye when you leave which does not always happen at this location. My last sandwich I got there was not very good because the ingredients did not seem as fresh as normal.

Bottom Line: Good sandwiches served on great bread at record speed but order accuracy needs some improvement.
Here is what I like about Jimmy John’s: They have a nice variety of meaty options and their breads are fresh and delicious. Taste wise, I’ve never had a compliant about my sandwiches here. Something that is nice about Jimmy John’s is that they have a drive through; however, consumers may feel the need to go in and take quality control into their own hands.
Here is where Jimmy John’s loses stars: The problem with Jimmy John’s is that, as their commercials indicate, speediness is of utmost importance such that accuracy is often sacrificed. I noticed that several other reviews, as well as some of the «not currently recommended» reviews, indicate the same issue with accuracy. For that reason, when I do go to Jimmy John’s, which is now rare given the accuracy issue, I go inside and watch them make my sandwich through the clear backsplash on the sandwich counter. When I do that, I leave with a correct order but honestly, after doing my job correctly all day, I hardly feel like doing someone else’s job for them.

I’m big on customer service and they just don’t have it. I went thru the drive thru and the person taking my order was rude, I don’t even know if I heard how can I help you, can I take your order or any of that. I had to say that will be all after ordering and not sure I was even given a total. I pull up to the window and said «Hello»…and the young lady (Bianca) said nothing. So I thought to myself ok, maybe she didn’t hear me. So I get my card back she gives me my food (no bag) and I said «thank you, and she closes the window. OK great. I will not spend another dime here. Oh at least the food was fresh… smh

Terrible service. The employees never get the order right. Do not go there. It’s a shame because the Annapolis JJ is great! Tonight’s surprise was a BLT with NO LETTUCE! and no lettuce on the tuna sub either. When calling to speak to the «manager» we were asked to bring it back??? We don’t live nearby and it’s SNOWING out. Really? Don’t waste your money here. Trust me

Customer service is fair, but the lack of non-​meat alternatives are slightly disappointing (though this is a company wide issue, IMO). Their veggie (#8) sandwich is simply dull and flavorless, which is surprising since it has some decent fresh ingredients. The avocado spread is messy and bland at this location — basically does nothing but add a healthy fat to the sandwich.
The décor is mildly entertaining and is around the small cramped booths — I suppose to old adage «smaller tables, equals shorter stays» works. On the plus side there is a drive through. JJ’s chip options are different — my favorite is the jalapeño chip. 3 stars.

Because I had to put in in a Togo bag myself really when people order to go you usually put it in a bag not say O there right here…
Jerk

I found out at 930am that I needed to feed 46 people lunch today. I placed an online order with Jimmy Johns for an 11am pickup. The owner-​operator, Jerry, called me immediately to confirm the order. JJ needs 2 hours to bake the bread and I was inside of that window. When I showed up at 11 the sandwiches were boxed up and ready to go. They were thoroughly enjoyed by 46 military members an hour later. Thanks to you Jerry and your hard working team!