Pete’s Cycle Co Inc

I went to Pete’s purely based upon proximity. They are nice enough, but I walked away skeptical of their many service recommendations — labor prices are high and customers should beware the add many large shop fees.

Excellent service, quick parts delivery, polite and knowledgeable employees. What a great experience! I went to Pete’s in spite of the few bad reviews found on this Unilocal site. Makes me believe more on word of mouth and less in review sites. But that’s another story. Give this place a try, you’ll be glad you did.

Just bought a new bike from these guys. They had the best price and were quick about doing the paperwork and getting me on the road. I stopped by a few days later for help in moving my mirror stems. They told me to pull it around back and they would take care of it for free. While I was there my parts I ordered had come in. They asked if I wanted to have them install it right now at no extra charge. You can’t beat there prices & it seems there customer service is top notch. Ask for John if your looking at buying. A+ in my book.

I’ve been visiting this store for about a year and mostly stop in for replacement parts, gear, and advice. I have yet to have a bad experience with the Severna Park location. The parts people are very knowledgeable and patient, even with a newbie rider like myself. I have had to use their shop once and I am very pleased with the parts, the work, and the labor cost. Based on my experience this place deserves 5 stars.

Service center was rude. No care for customer service. They charged me $ 106 for a diagnosis fee and I took my bike in to have the carbs rebuilt. Wheres the diagnosis in that? There prices are very high and never have anything in stock. The part is always a week out. After 2 weeks of them having it, it’s still not running right! I hate that i have to back and deal with the unprofessional service advisors.

Pretty bad. Had an issue with a comapany ATV shutting off. $ 1300 and over 3 weeks later, they say it’s fixed. After three days, it started doing it all over again. Could not see me anytime soon, so I lived with it for awhile. Ok, so I get it in and they still couldn’t figure out what was causing it, but wanted another $ 700 to fix something else they «found»…no thanks.
Main issues:
Had them put in a new battery. The battery was the wrong size, but they have it bouncing around in there. Somehow when they were doing the work, they put in the one of the front headlights wrong and it melted out of the housing 20 minutes after I started using it. One of my taillight housings was messed up, so I had the bulb ziptied up. They took both of my lights and harnesses, so I have zero lights in the back, nor can I just buy the bulbs and chalk it up to a mistake, but the I have no way to put it into the lens housing, as the connectors were both now missing. For $ 1300 in replacement parts, I would expect you not to take and keep my parts that have nothing to do with the work you did. When I went to pick it up, it was sitting out back, no seat on, and air filter off of it. Needed a «mechanic» to come out to put it on, so after waiting, a guy came out with a screwdriver and put it on. (It came off when I unloaded it the next day). They did leave me some parts from some other poor guy’s equipment in my storage box.
I really wanted to use these guys, as they are much closer than where my company had been going to have our stuff worked on. Now I am left, looking like an idiot, for using a place that cost us almost a month, almost $ 1400, weekend work in taking there and back, 4 working lights now down to one working lights, missing parts, a battery that is being swapped for the proper size (at our cost) and the original problem that only wasn’t fixed, but got worse.
Update: Just looked online to find the sockets that were missing when I got my ATV back…$ 20-​$ 30 each! No wonder they kept mine.

Not to accuse anyone of anything. But it is awfully suspicious that I brought my bike in for trade in leak free. I got offered a hideously low amount because of an oil leak. And I just discovered the oil leak was a loosened seal. Couple of turns of the wrench fixed it up. But its a shame I had turn down that trade in offer.