Pizza Hut

Let me start by saying that I don’t expect too much from a chain like this. We used to eat weekly at the Lakeville location, but they closed so we drove quite a ways just for pizza hut on a family members request for their birthday. The salad bar items were frozen into the containers, dressings were empty, lettuce wilted and sad, and I’m not sure what they tried doing to the Caesar salad but it was inedible. I could have handled a crappy salad bar on a Sunday night but then the pizza came out underdone, and with hardly any toppings. To quote my 5 year old that thought someone was playing a prank on him, «Hey there’s no pepperoni on my piece!» Add insult to injury, the service was bad, so very bad, especially considering we were one of two tables in the place.
RIP Pizza Hut, you are missed.

One star is too much for this place. I tried calling for delivery to the hotel I was staying in. worst experience ever. Apparently it goes to some centralized call center. The first lady I attempted to speak with I could hardly understand as pizza sounded much like pita and didn’t know what a p’zone was. Then she hung up on me. Stupidly decided to call back. The second lady informed me they have never had p’zones and wasn’t sure if she could make a large stuffed crust half cheese and half pepperoni. So instead of finishing the order, I told her to forget about it and we went elsewhere.

I have ordered from this Pizza Hut from time to time. It’s nothing but letting me down. I was very disappointed. I was gonna order pizzas for lunch today, but dominos online service and credit cards machine aren’t working. I figure I give this Pizza Hut one last chance and see if they have improved or not.
I ordered 2 pizzas at 1330. Pizza man didn’t show up until 1420. I had waited over 90 mins and many phone calls on my previous orders, I guess it’s a improvement. Anyway, when I received the pizzas, the boxes are cold and when I opened up the boxes, none of my pizzas are cut. And the pizzas are not cooked all the way. When did Pizza Hut stop cutting the pizza for customers??? What’s going on with this Pizza Hut. It’s ridiculous. I will not order from this Pizza Hut ever again.

Follow up from my review on Jan 9^th. I received a letter apologizing for the experience we had on Jan 8^th and they included a coupon for a free pizza. My son had a couple of friends over yesterday so I decided to try ordering from Pizza Hut again, especially seeing that I had the free pizza coupon. I placed the order around 6pm and they said the order would deliver around 6:39. It was after 7:00 and the pizza still didn’t deliver so I called back and they said they didn’t have an order for us. I had to explain what time I originally called and what the order consisted of and they still couldn’t find the order. The person I was talking with wasn’t helpful at all so I hung up and called again in the hopes of getting someone to help me. When I called back again this individual was no better than the last person I spoke with and they still weren’t able to find my order. I had called one more time in the hopes of talking to some kind of supervisor and the person I spoke with said that a supervisor would be calling me back. About a ½ hour later I got a call from a manager at the actual Shakopee Pizza Hut. She said they weren’t even notified of my order and that they’ve been having several issues with their call center. I told her the reason we started ordering for delivery is that we’ve had nothing but issues dining in, poor service, wrong order received, long wait times even though there was only a couple of families dining in. She said that she would have the general manager call me today. In the mean time I replied to the email I received on Jan 10^th from an individual at Pizza Hut (I’m assuming from their corporate office) that read my review and wanted to get my address to send the coupon. He called me shortly before 10pm to let me know that he was going to put a credit of $ 25 on my account. I said what good is a credit going to do if I’ve already tried ordering with a free coupon and they «lost» my order. He said he would personally see that if I place an order it will get delivered. I let him know that I appreciated him following up with me but at this point we will be ordering from somewhere else from now on. Sorry for the long follow up but I think everyone should know what kind of service they will be getting from this location and their call center.

If I could, I wouldn’t give them ANY stars. The level of incompetence is UNREAL. I’m traveling on business and phoned an order for delivery to my hotel room last night. My first call was at 7:11PM to order a pizza, salad and breadsticks. I was told it would take 45 minutes for delivery. After an hour, when nothing arrived, I phoned and was told my order was never entered into the system. So they input my order again, stating it would take another 45 minutes for delivery. AGAIN, nothing after an hour. I phoned and told the lady who answered what happened and she said she would connect me to the manager. No one ever came to the phone after being on hold for over 10 minutes. I hung up and called back and asked them to cancel my order. I swear 10 minutes afterwards the delivery driver shows up at my door with my order. I couldn’t believe it! Not only was the pizza cold, but get this, I told them I was traveling from out of town and do you think they could’ve provided me with a fork to eat my salad, NO. I’m not one to complain and I’ve never entered a review… ever, but I feel I have a duty to let others know how terrible this Pizza Hut restaurant is.

Very expensive and that new deal where they charge you extra for delivery is ridiculous. They charge you a fee and then you also have to pay tip so $ 10.00 pizza will end up being $ 20.00. If you eat in the service can be slow to nonexistent. I once had to walk up to cashier to order since the waitress did not wait on me after 15 minutes. The waitress offered no refills. I gave here a dollar tip which was too much. Do yourself a favor and head to Papa Murphy’s or for some fantastic dinner go to Pizza ranch or KFC buffet.

Went there last week for dinner. Took 20 minutes to get seated, another 15 min before they took our drink order. Another 15 before we got our drink and were able to place out order. Another 40 minutes before we got our food and our wings were cold and had to be sent back. Never got a soda refill. We sat around waiting for our bill to pay and the server never came back. I thought about just walking out and not paying because of the horrible service but I went up to the front and said I just want to pay my bill that I have not received. They sent three different people up to the register each saying they couldn’t help me because I did not have my bill. Finally after standing at the register for 15 min someone (not the manager) came up and was able to take my money so I could leave. I found it really funny that anytime someone came in to dine in the host would say «Is a table okay?» I wanted to yell out every time she said that «It kind of has to be, you have yet to bus a single table since I have been here and every booth is covered in dirty dishes and partly eaten pizza» NASTY

Manager Ruth was very rude. Why did she make it so hard for me to give them my money? Been going there for over 30 years. Will not return tell they have new management. You are only has good has your worst employee. At this store they promote them??? You should not even get 1 star.

Why do I keep coming back here? Tonight I ordered delivery, $ 10 box dinner, food arrived at estimated arrival time, driver forgot soda, paid extra for cheesy breadsticks didn’t get them. Called to complain no one answers the phone, centralized call center transfers me back and no one answers call just rings until it drops. Did this 3 times. How does this place stay open? Friends in the area say it’s been this way for 30 years.