Harringtons of Vermont

BEWARE: The will take your check, CASH IT, and not have ANY intention of sending you your order. They say they sent email and letter to correct something in the order info, but nothing was rec’d and they couldn’t provide evidence that they sent any communication. They cashed check in mid-​Nov, we called THEM on ¹²⁄₂₂ only to find out nothing was on its way for Christmas dinner. Meanwhile, they sat on our $$ for A MONTH! Horrible retail practices, and no overpriced meat is worth that kind of shock! DON’T BUY FROM THEM!

Ordered ham for a party. It was boneless and supposed to be spiral sliced. Ha! First issue with pricey meats. It was not sliced well at all and I ended up having to carve them or my guests would not have been able to get a slice of ham without having to wrestle it off. The ham was dry and lacking in flavor and the half of leftover ham although supposedly smoked spoiled in a week. Unheard of! Will never order again. We used to order in the past and a few years ago products were far superior.

Received a shipment of ham, cheese, and bacon from Harrington’s as a gift from my brother-​in-​law. The box did have the word «perishable» in small letters on the top, but it wasn’t easy to see, especially as it was delivered to our house in the rain, covered in a plastic bag, and left outside our garage. I was home the day it came, but no one rang the doorbell. My husband didn’t see it when he arrived home after dark. Next morning, I saw the box as I was leaving for work, but couldn’t see what it was through the wet plastic bag. I stuck it inside the garage and forgot about it. My husband found it in the garage the following evening, more than 48 hours after delivery. The food was packaged with a single cooling pack which would not have cooled anything that size under any circumstances. The food was clearly not at a safe temperature when we received it. After a big argument with my husband about whether the food was safe to eat, I threw out the ham and ordered a replacement from a competitor, Dakin Farm. Dakin’s ham was about $ 15 less. It arrived a few days later, in a box clearly marked «perishable» in large letters in multiple spots. It was delivered to my door and the FedEx person rang the doorbell. It was packed in a styrofoam cooler with 3 cooling packs inside. The contrast impressed me so much that I wrote to customer service at Harrington’s about 10 days ago. Guess what their response was — you guessed it! Nothing!

Their product is excellent. Their «customer service» is non-​existent if a problem with an order occurs. I used to be a customer, but now refuse to patronize Harrington’s since I was not able to get a return call last year or today from the C/​S manager to discuss an issue.
I simply refuse to support a business as a customer that refuses to support me.
Just got a return call from the new C/​S Manager who was responsive and appreciative of my concerns.

Product is great– customer service needs a LOT of improvement. I’ve been a long time customer; ordered at least 1 – 2 times per year from the opposite coast. Never got their mailer– held up by post office and they refused to honor price and even call back. Guess I’ll be finding a new place.

I contacted this company because the ham I received said refrigerate on the box. There was no expiration date and the paper on top had no special instructions other than refrigerate. This item arrived before the holidays. Upon opening the item I found the ham packaged and sealed in clear plastic. The paper inside indicated who it was from and what was in the box. There was also a serving guide brochure. Since the holidays were already upon me I was pretty much booked for the next week and not about to have a dinner party with this ham. Beyond that I had vacation plans after the holidays. I figure it’s vacuum sealed and it’s cured meat. After vacation I planned out a dinner party and pulled out the ham and noticed the plastic outer bag was somewhat inflated. I checked again and no expiration date or use by date. Now I open the serving guide and buried inside is the critical information «Refrigerate 7 – 10 days or freeze up to two months.» This information could have been printed on the gift receipt, on the ham foil wrap, on the side of the box and all would have been fine. I called customer service and was told it was bad and I should throw it out. I learned that most people receive it and use it right away. I explained about the lack of use by date and critical information and said I was dissatisfied and that this was a bad customer experience. Customer service made no apology and seemed content that the serving brochure was in the box. There was a silent ‘so we’re off the hook… gotcha.’ Not sure if I’ll tell my sister (the sender) but when you think about all that went into this, from the slaughterhouse to shipping to disappointment that could have been avoided at no cost to Harrington’s it’s a shameful waste.
Tl;dr Harrington’s put critical safe storage info in their ‘Serving Guide’. Safe storage occurs before serving. If you send a Harrington’s ham as a gift remind yourself to warn the recipient afterward about safe storage. Harrinton’s buried it in their ‘Serving Guide’.

This is a review just for the meat — i’ve never actually been to the store but we have had meat delivered for the holidays every year for the past 30 years. The hams, bacon, smoked pheasants, and ducks are all delicious! It wouldn’t be the holidays in our house without Harrington’s of Vermont.

Found this review online after having Honey Baked Ham year after year and wanted a change:
After checking out the pictures on their web site, I decided on the 8−9lb party spiral cut ham. This ham came 2 days after ordering via UPS 2^nd day air. I was a little worried not receiving the tracking number and called into their customer service and few minutes after my call the email arrived with the relevant information.
The ham arrived on the 24^th around noon all packaged nicely. This ham didn’t need to be preheated before serving so we had it Christmas day.
The ham was do delicious isn’t didn’t disappoint anyone. The flavor of the ham was so smokey and tender. Couldn’t believe how great it was, I am a big fan of smoked anything. For snacks we took the ham and made sandwiches, it went great will dill Havarti cheese, and then tried it with the aged sharp cheddar as well.
Next year I will be ordering this again, so impressive and I am not even that big of a fan of ham.

Terrible customer service. Ordered ham for Christmas and they sent to the wrong address and blame me for the mistake. I typed in the correct street and city and they say I typed in the wrong city. They refused for correct the delivery (already shipped), reship the ham or credit my account. They were very unfriendly and said the ham would just rot and be destroyed and that it was my fault. My family has ordered for 20 years from them, but after this customer service disaster, I will never order from them again.

Cute, Vermont touristy, meat & gift shop complete with deli. While Harrington’s is primarily a meat store (selling smoked and various other packaged meats), the have a small café and deli in the back section of the store. The ambiance here definitely caters to the ‘vacationing, out of stater’ with Vermont products and goods abound. The café section has seating for those leisurely lunching and perusing. The offer soups, sandwiches, pastries, and coffee. I opted for the half sandwich (smoked turkey with orange cranberry relish) and side soup (creamy Swiss & onion) and two cookies for good measure. All were fantastic! The only thing I thought was out of place here was the bread seemed like it came from generic grocery with nothing special about it. I know they are selling the meat, but a hearty, local Vermont bread would really make the contents of the sandwich shine. (And promote Vermont!)

My favorite little café south of Burlington. Always fresh pastries, soups and sandwiches. Friendly people behind the counter and ohhh those damn tasty bacon samples. I wish I lived next door.

Lots of specialty products that aren’t really special, in fact, they all seem quite processed, uninspired and mediocre. Remarkably plain and pedestrian sandwiches for the prices they charge. Slow service, poorly setup in terms of displays, ordering line, and marginal café tables. There’s just nothing good about this place.

After reading the very good reviews in the NY Times, I went online and, after comparing quite a few different companies, choose to get a Harrington’s. The only size still available was the half ham, ready to cook. i ordered it, got a confirmation email the next business day, and 4 days later the ham was sitting on our porch. Nicely packed, with an still icecold ice pack in the box.
I cooked the ham according to the charts in the box, 20 min. per pound at 325, glazed with an espresso chili glaze. It was the best ham, I ever had. Nice smoky flavor, juicy, great looking. I’m a believer now and will only order Harrington hams from now on :)

Received a gift for the holiday’s and when I opened the box the Italian Style Suprimo was room temperature. I called the company and indicated it wasn’t kept cold so I was concerned about eating this. The representative was very unhelpful and his attitude gave me the impression I was lying. I asked if they could reship but put a couple extra chill packs in the box but they would not. He said it was shipped per their usual process. I offered to send back the item in exchange but he said they cannot accept returned food. They offered to send out another but would not guarantee it would arrive at a safe temperature and if it didn’t, they would not refund. How can a company ship a meat and cheese product and not stand behind it if the «usual» process doesn’t keep the item at a safe temperature? Will never order again. The gift sender thought they would give the company a call and got the exact same treatment. She felt she was being accused of trying to steal a suprimo roll. This company shouldn’t be permitted to sell food.

Man, what a great find on the side of the road! Just happened upon this place as I was driving toward Burlington on RT 7. Fell in love with it when I walked in the door and smelled that heavenly smell of fine smoked bacon. The BLT was the best I have ever had. Veggie sandwich was also a winner. Good prices too.

A great little place to grab lunch and buy gifts. We stumbled upon this store/​deli on our way from Burlington to Lake Placid. It was a great break from the usual extremes of «pricey sit down food» and «fast food». We also bought some honey, blueberry jam, and maple syrup for some friends, and the staff wrapped the items into a nice little gift bag.
P. S. I recommend their ham sandwich… Apparently they’re all about their pork products.

Back when I was in high school… a long time ago… I worked at Harrington’s. It was a great Vermont specialty food shop then, and it still has it’s charm.
If you are venturing up Route 7/​Shelburne Road towards Burlington, you should definitely stop by for a sandwich with Harrington’s signature ham and Vermont cheese (I used to make ‘em real good), or stock up on other Vermont products (jams, spreads, pastas, crackers, chutney, and more).
If you get a craving for a Harrington Ham after you leave, you can always mail order/​order online and have the meat shipped wherever you’d like.
So yeah, Vermont clearly has more than just Ben and Jerry’s and maple syrup! Harrington’s proves that.

We planned to grab a lunch on the road on our way out to Shelburne Farms, and we searched high and low until we came across Harrington’s. It’s a little store with all kinds of gourmet foods, and they have a little deli in the back. They have about 5 tables also, so you can sit and eat your lunch. Hubby and I both got the veggie sandwich. You get to pick your bread and cheese, and then you get a choice of tomato chutney or hummus. We got one of each. We bought a bag of chips and some water, and had a quick lunch. It seems to be a popular lunch choice, and a line formed while we were eating. The sandwiches were good, and we were lucky to have found them, or we would have starved.