AT&T

This at&t store is the best I’ve ever been to. I went in to trade in my old Samsung for the S4 and a tablet. The sales associate that helped me was so friendly and personable. The store manager was so helpful and he even help me out on on my trade in. I was helped as soon as I walked in the door even though they were packed with customers. I would recommend this location to anyone.

Yes the service is friendly, but they didn’t lay out the fees to upgrade to a new phone until after I swiped my card to pay the remaining amount for the lease on my current phone. And then, when I came home to set up my new phone, including Facebook, I realized they gave me a used phone. I don’t know who
is but I know it’s not me. On top of that, I checked my bag to look at the receipt, and they left that out too! And now I’m forced to go back bc I paid in cash.
Update: I previously gave them one star, but will now give them two. They were helpful in giving me another phone that was not refurbished. Opened it in front of me and everything. They also helped me transfer all of my data into the new phone. The only issue was that the process took about one and a half to two hours, which wasn’t very ideal on the only day I have off during the week.

Sales without listening to needs of service followed by hours of calls to Customer DISSERVICE/​SUPPORT, Leading to switching phones for even more worthless phones and getting stuck with a plan with no recourse. From the location where the sales rep that sold me the phone was gone the next day to tech support and up above, they deserve to go out of business.
Technical support that is a step above day labor ruining the work of the staff that actually knows and cares about what they do.
I spent over 40 hours trying to get things to work the way I wanted from the beginning. Frustration without end and finally a Executive level support team that sees every complaint as a bother and reason to treat you like a contracted slave.
Today 21 months later and they still can’t figure out what sim card goes to what device. I ordered a new CARD for a Device that I bought from Best but and a replacement for a phone, the card for the Tablet, WRONG. the card for the phone wasn’t ordered from main office to be shipped, took over three weeks.
The Keystone Cops were pros compared to these idiots.

Really makes a difference which sales associate you get. I come to this store because it’s convenient and down the street from my house.
I came in yesterday and received excellent service. I go in today and its a complete 180. The sales associate who helped me today barely let me get a word in and then rudely answered my question of if they had any rose gold 128 gb iPhone 6s plus «good luck finding any of those because they are most likely sold out.» It sounds like a good thing to say but the way it came out was super rude and condescending. If I’m looking to purchase such an expensive phone and I’ve been a loyal AT&T customer for 10 years, I think I should be treated with some sort of respect.
Thanks but no thanks to this store. I’ll be heading heading to a different AT&T store from now own.

I should have heeded the warnings of the other reviewers. The people were friendly, yes and the store was clean. But the staff do not seem to care about how long people wait. Three people working but two of them were not minding any customers thoroughly. I waited nearly 30 minutes. When I heard the other two workers in the staff room laughing, I decided to leave.

My worst experience ever. I had to show my ID just for N UPGRADE and add a line to my account.

do not come here
i repeat, do not come here
dont believe if they tell you they have a phone and tell you to come on in, because they are lying.
yup, thta’s what happened to me. don’t go

I’ve had a mixed bag of experiences here, which is why I have to give this place three stars. However, all that being said, Santana is a godsend. Unlike the typical person you deal with at one of these retail locations, he’s a straight shooter. He let’s YOU ask the questions, instead of grilling you like others experienced. He doesn’t try to gimmick you into crap, he just does what you’ve asked. Now maybe it’s how I approached it that warranted me the type of service I received, but I don’t believe so. I believe Santana is just a genuine, good customer service employee and salesperson!

EVERYONE PLEASE READ THIS: AT&T employees make commission on selling phones. They now have this new AT&T Next plan where you pay monthly for your phone and then you’re eligible for an upgrade a year later if you want to get a new phone. Sounds great right? This isn’t the ideal option unless 1) you’re loaded and 2) you want to get ripped off. I called before it came to see if they had the 32GB iPhone 5s in gold. The man I spoke with said, «Yes we have plenty.» I replied, «Okay just making sure because I want to get one in the next hour or two and always end up not getting one because you run out.» He said, «We have a lot in stock so don’t worry.» I get there… And the employee tried so hard to sell me on this new Next plan. Literally grilled me about it. She even gave me false info to sell me on it (they get commission on selling the Next plan because that’s how AT&T makes money now). She told me I had to pay X amount every month and after I trade in for a new phone in a year, I don’t have to make any more monthly payments. That is NOT true. I do have to make more monthly payments and in the long run, you pay SO MUCH MORE for your phone (s). I asked for two minutes to think about it. I called my friend who was on the Next plan temporarily (long story) and she’s the one who told me that. So I went to the employee and I said I just wanted to stick with my current plan and pay for my phone in full. She «checks back stock» and tells me they ran out. I said I called an hour or two before and the man I dealt with said you have PLENTY. She has the nerve to say, «Did you call the right number?» Duh. I’m not a moron. She continues to have me call again and it leads to their line and she picks up and says, «Oh it is the right line. Weird.» Idiot. I go to Best Buy Mobile to get an iPhone and they are the ones who tell me that AT&T makes their money off Next plans and if you don’t agree to sign up for it, they’ll say that they don’t have the phone in stock. WOW. Schemers! I was like, «But aren’t you their competition?» And the gentleman said that technically no because Best Buy Mobile employees don’t make commission whereas AT&T does. Never going to AT&T again. THEY SUCK. Just go to Best Buy Mobile or Apple!

I went in today to ask about switching free phones with a smart phone, and at first the person in the front was helpful and explained very well about the process. Then he switched me over to the counter to one of the reps there. I thought at first he would be nice and decent, BUT I WAS WRONG.
I come up to the front, and briefly explained my situation, then he asked for an ID, but the way he asked was just so rude. The tone of his voice sounded like he was bored from work, and he didn’t wanna do anything but go home. I shrugged it off, but then when I was talking about switching phones in 14 days he rudely said Sundays count as a business day. SUNDAY. Like really? I asked if it really was and he just nodded and looked away.
Like seriously, everytime I talk he always looks somewhere else and not bother to look at my face. When he talks to me and looks at me it’s like he’s glaring at me and thinks I’m stupid. Like seriously what kind of customer service is that? I was so upset, I seriously wanted to rant off on him, but there were a few customers there and i didnt want to make a scene so I just told him I’ll come within this weekend and then I said thank you. He didn’t even bother to respond and immediately said good bye.
I seriously can’t stand reps like that. What was his name? I think it was Cesar? Caesar? Whatever. when I come back I’m seriously gonna go find the manager and tell him off. Horrible, HORRIBLE experience for my first time.

It was finally time to upgrade to a smart phone, so I dropped by the Burnt Mills AT&T store today. The customer service was nothing short of fantastic. Roberto bent over backward not only to guide me to the most affordable upgrade but also to help me download apps and orient me to the phone’s features. He has excellent people skills and superior knowledge.
WIth respect to the 1÷24÷10 review by Laura W., I would point out that Laura’s use of «my bf and i» is grammatically incorrect. «.. . and me» is the correct grammatical form. It is not necessary to make fun of people who are geographically challenged, especially when one needs to review the pronouns of the objective case.
I would highly recommend the Burnt Mills store. As Laura correctly points out, it is not in College Park, but rather in Silver Spring.

The salespeople are a little dimwitted, but ultimately helpful. They helped my bf and i switch our numbers from 2 diff carriers in two diff areas over to the same share plan. Apparently that is no easy task but they got it done. In the process, one of them said, New Mexico, that’s on the Gulf, right?
At least they’re not cartographers.
Tip, this location is actually in burnt mills plaza in silver spring.