Pizza Hut

Delivery took 2 hours! Ordered at 10:50am and didn’t get our food until 1:15pm, ridiculous! The food was over cooked and definitely had been sitting out for a while. We called after 45 minutes and asked if our delivery left, they said he had. but it still took another hour and a half! Terrible terrible place, never ordering food there again. I do not recommend you do either.

If I could give this anything lower then 1 star I would. We ordered a cheese pizza and some wings which took a hr and 35 mins to arrive. Driver got here and said he forgot the wings! This location is only down the block from my house and yet it took a hr to bring it down the street. Management was very rude and useless also if you can avoid this Pizza Hut you will have a terrible experience.

Absolute worst Pizza Hut I have ever been to. I ordered 6 pizzas for my birthday and not one pizza is correct. Don’t go here

2 hours!!! For delivery, was cold, the crust was hard. Never ever again. I don’t understand how a business can even run when there’s so many bad experiences. Get it together.

Zero stars is not possible. Pizza late — on hold for 6 minutes waiting to see why they are late. This is my last time fooling with them — way to welcome me to the neighborhood

I think the last time I ate at a Pizza Hut was about 18 yrs ago. I recall at that time that actual humans served me pizza at a table and there was a salad bar and such. That meal was so tasty that it took me 18 yrs to return to a Pizza Hut. Today’s visit was more out of a need for expedience. I ordered a simple personal pizza with some veggie toppings. Apparently, it also came topped with the tears of my Italian grandmother and grated regret. The best I can say about this pizza is that it didn’t actually taste bad. It just didn’t really taste like much of anything. It was effective sustenance, much like Soylent Green. That earns the one star. You could easily make this pizza at home by simply topping a few layers of damp paper towel with some canned no-​salt tomato sauce. But don’t top it with cheese. That would actually be too strong of a flavor. I recommend tearing up bits of plastic wrap. Now microwave it for 1 minute and enjoy! You just saved yourself $ 4.99!

This was my 3^rd time ordering and another terrible experience. Ordered from the app. Got there when order was supposed to be ready, but had to wait an extra 25 minutes and then my order was messed up. I asked for pretzel crust and got regular.
As i waited, I was able to make several observations. The staff have poor communication and teamwork. One employee has their pants down with their butt hanging out (#unprofessional). Other customers we were also waiting longer than expected had to continuously go and ask if their order was ready only to find that it had been sitting in the warmer all along. I listened as they tried to explain to another customer that they had given their order to the wrong person.
Three tries, three strikes. Do not plan on ordering from here ever again!

I actually used to love ordering from this location, but after a few years I am extremely disappointed.
I ordered 2 pizzas for delivery last night at 6pm for a party with a few of my friends. After an hour, everyone started wondering where the food was at. So I called and asked what the estimated time was and they said 8:45pm.
It does not take almost three hours to make a pizza and deliver it. So we called back around 7pm and decided to cancel. Then the guy had the audacity to call me back and lie to me and say that the pizza is actually on the road and he doesn’t know when it’ll arrive. So we still went ahead and canceled it.
Then we ordered papa johns which actually came in 45 minutes.
Moral of the story: Don’t ever order deliver from this location.

Such a disgusting pizza hut. After calling in our order, 10 minutes later we decided to just go in and wait rather than sit outside and wait for it. First thing, dirty, disgusting all around. The cashier, who was also the one answering phones looked like he was drunk. Had his buttons only buttoned half way down. Was really sloppy and gross looking. Then the carry out driver, he comes out with a pizza bag and a single slice of pizza on top of the bag while also holding a slice in his mouth. He ends up dropping the pizza on the bag on the floor and picks it up amd throws it back on top. I was horrified. Who does that? At work? Anyways, almost an hour later, my pizza is done, I grab it and leave. Stopped by ⁷⁄₁₁ right across for 5 mins and then ended up going to the liquor store right next door and who do I see? The pizza boy cashier! I vowed to never go to that location ever again. Kalakas!

The worst Pizza Hut!!! I called twice and no answer, I don’t know how that works. Shame they’re the closest Pizza Hut to me.

Yeah, it’s Pizza Hut. Faintly crisp crust edge, typical grease level on bottom, limp dough. I’m more annoyed by the meager amount of cheese, I’ve never seen any chain location skimp this badly.

I received an email from
about a, 1 large 1-​topping pizza for $ 5.99, dine-​in only. The coupon specifically states «Print this email or show phone to server to receive this special offer.» I visited this location with my 9 year old nice who was visiting our of town for a quick bite before heading to the pool for swimming, and of course to take advantage of this great deal. As I proceeded to the counter to ask about seating I was told that this location was self-​service, that they had no servers, and that I would have to order at the counter, seat myself & get my own food/​drinks. Now I know the different between a carryout/​delivery Pizza Hut vs a sit down and eat-​in Pizza Hut restaurant, and the setup of this location is definitely a sit down and eat because of the large dining room. Before ordering my pizza I told the manager Jose (who seemed to be the only employee working there on a Saturday afternoon) about the coupon, showed it to him on my phone and he told me he could not accept it because it wasn’t printed. He suggested I go home print it and come back despite what the coupon said. I told him I had no printer at home and that the coupon lstates I can show it to you on my phone. Not only did he refuse to honor my Pizza Hut coupon but he was extremely rude. I am shocked that this person is a manager. At one point he stated «I can’t help you» & retreated to the back to avoid answering anymore of my questions. When I asked for his District Manager’s name and phone I was told by Jose that he didn’t have it and that I’d have to get it off the website. I will say this, he did give me the store number, even though i could have retrieved it from the website as well. This is UNACCEPTABLE! Within a 3−4miles radius there is also a Little Caesar’s, Papa Johns, Dominos, another Pizza Hut, and a few non-​chain pizzerias. One would think that this location would be a little more respectable and value their customers. As a long time pizza hut consumer I was very disappointed by this location. Let me please state that I have ordered carryout and delivery from this location before and the pizza was good, like most pizza hut pizza I’ve had. This review is base solely on my individual poor customer service experience.

Its strange most pizza huts need serious reform for customer service. I called for a delivery, it showed up over an hour later. When I called wondering where the pizza was, the manager said it was out for delivery and that I should have more respect for the store, traffic and cook time. It was a tuesday night, how much traffic could there be? Anyways Ive never had a good experience with this store. Shut this place down.

I called on a Sunday afternoon to place an order for carry out, a single topping pizza. The man answering the phone was very curt and said 45 minutes for a wait time. I asked, for carry out? He said yes. I hung up and waited about three minutes before deciding that 45 minutes was too long and I’d get something elsewhere. I called back and nicely explained that I had just called and wanted to cancel. The same man gruffly said «your pizza is in the oven, and your calling to cancel!?» I said, you just told me 45 minutes less than 5 minutes ago. He then hung up on me. I won’t call this location again.

Not all Pizza Hut locations are the same there are locations that give the franchise a really bad name. This location on Old Columbia Pike is excellent at making a pizza (toppings) and getting the pizza to my door. However, I ordered a pizza at work and had to order from the location on 16^th street Silver Spring and was totally disgusted with the way the pizza was made. So, I have to give kudos to the Old Columbia Rd location for doing a great job thus far!

Zero stars. Aside from the extremely slow delivery time that everyone has already mentioned, this store is FOUL. Dirty and greasy and the employees are not friendly or well groomed. Cashiers and make line staff wander around the restaurant chomping on gum– blatantly walking past tables that need to be cleaned off– even when the place is empty. Call the Papa Johns in this area. They deliver and they are everything this Pizza Hut is not.

This is the worst location I have ever encountered in my life. These bastards not only delivered the pizza late (it took an hour and 20 mins when online said 45mins) but the damn pizza was cold. I spoke to the manager and he was a complete asshole. Never order from this location they suck and they are extremely rude!

If I could give zero stars, I would! We ordered a pizza yesterday at 5:30pm and knew since it was Friday that it might take awhile. At 7pm my husband called and was told they would be there in 6 mins. At 7:20pm he called again and demanded a refund. The driver finally showed up at 7:30 and thankfully our pizza was free.
However, upon inspecting the pizza we discovered that it wasn’t ours. The driver just shrugged his shoulders and went to his car. We decided to eat in anyway and each put 2 pieces in our plates. Then there was a knock on the door. The driver found our pizza and wanted the other one back because it was for another delivery. We had touched it already and he took it back!!! What??? We are going to call health services on that one! Someone else got a pizza last night that we had already touched. We ARE NEVER ordering from them again!

This was one of the worst Pizza Hut experience ever. I went there with a client of mine and her 3 children. We had high expectations of eating here and we were sorely mistaken.
We ordered our pizza (10 dollars for a 3-​topping. No problems there). So because we were on a tight budget, I asked could we get a pitcher of water to drink. I was told they didn’t have pitchers and that we would have to use «paper» cups from the soda fountain! I was appalled. The lady taking the orders didn’t even seem bothered by my change in attitude.
Fast forward to our food. The pizza was served in a box! Not a pizza stone with the spatula! I couldn’t believe it. I was under the impression that if you dine in somewhere, you are supposed to get real cutlery (we got plastic) and dishes (plastic plates and cups). If you are a restaurant with a «dine in» area, the least you could do is use the dishwasher when the patron is done eating.
However the pizza was good & fresh, so that’s why they got the –1 extra star rating.
Never Again. With or Without a Client!

Looks like a normal Pizza Hut, but it’s been converted inside to a Pizza Delivery Dispatch Office.
Yeah, there are a couple of tables left, but your dining experience is one step above eating out of the box on the hood of your car in the parking lot.
The pizza, however, was standard pretty good Pizza Hut pizza.