T-Mobile

Today the staff was really helpful in setting up my new phone after my last phone died. I like my new phone and can’t wait to get my new tablet. The employees went out of their way to make things easier for me. I know I didn’t make it easy since I set things up a long time ago and couldn’t remember passwords or anything useful. Despite that, they were both really nice and respectful. Also, the new phone seems to work better in tunnels. I didn’t realize the coverage area problems were do to limitations with my last phone. Thanks for all the help!

I Have had my T Mobile phone for over 4 years. I had changed my minute time because I was retiring and did not need all the minutes. I decided to get a pay as you go since I would not need the minutes. I called T Mobile and asked if there would be a problem with stopping service and was told by them that there would not be a penalty cause contract was expired. I received my bill and was charged $ 100.00 termination fee. I never agreed to extending my contract but they insisted when my minutes were changed I renewed my contract. I was never told that and did not agree. I was told it was their policy and a check mark was on my customer service record. I am done with T Mobile after several years of being a good customer and will never recommend or use this company again.

I took my phones here to get activated. It was a decent wait because the store was very crowded. They had a sign up sheet, but they weren’t really pointing it out so we had to wait a bit longer. However, the staff was very friendly and extremely helpful when it came to them helping us. We were trying to setup a new account and activate devices we already had.
There was an issue when you go to the store they have to charge you for the activation kit. I had bought the activation kit off the internet already so I didn’t want to be charged twice when they were using my kit. The software wouldn’t allow them to waive the fee either. They ended up charging us the fee and immediately called customer support and had them refund us the money.

It is not just this site but T-​Mobile in general. I called to move my cell phone number to a new service provider only to be told I still had a service commitment. What? My phone is 3 years old! I found out that I supposedly «agreed» to an extension when I reduced the number of minutes last spring as I wasn’t using them. My protests were met with thier «policy» of believeing a check mark made by customer service over the protests of a customer. I will never, ever use them again… beware.

For the technology challenged, this store is an A+ in my grade book!
I am not a big user of cell phones, but like to have one in case of an emergency. So, about a year ago I got rid of my old cell phone with a monthly plan and bought a pay-​as-​you-​go phone. It works out perfectly for my needs.
Well, I must have spent 20 minutes trying to figure out how many minutes I had left. (I’m too lazy to search for the owner’s manual.) That’s where this T-​Mobile store comes into place.
I stopped by this location as it is right up the street from my gym. There were quite a few people in the store and all the customer service reps were busy helping people with this gizmo and that. I actually only had to wait about five minutes to be honest.
I explained my issue and the service rep was very nice and not only talked me through how to check my minutes, but wrote it down for me. He also wisely advised me to buy a $ 10 card so my present balance (about $ 80) would roll-​over for another year. He patiently explained how to add the minutes to my phone.
Now I know I’ll have my phone readily available when needed. I have been happy with my T-​Mobile service since abandoning AT&T. I’ve never had a dropped call or any trouble what so ever.