Ulta

I was absolutely ecstatic that we finally got an Ulta in Silverdale. Unfortunately the two times I have been there I have received the worst customer service imaginable. After they opened, I called to see if they carried a product that I have only been able to find at sephora in Tacoma. The girl working put me on hold for a good five minutes then told me that they didn’t carry it. Later that week I went in to check out the store and they did have it. Not a single associate offered to help me while I was looking. I had my newborn daughter so someone actually assisting me to take my trip faster would have been great appreciated. The associate at the counter was rude and didn’t make eye contact at all. The second time I went (December 2015) I was once again shopping and never offered assistance. I literally was searching the entire philosophy section for a specific product with an associate standing right next to me and had to ask her to help me find what I was looking for. She said the product had been discontinued and had them right in front of her. When I asked her if I could purchase one she said «I guess» and allowed me to dig through the pile for my shade. Working in retail/​customer service myself, I would have never let the customer dig for their own. I would have found it for them. My experience at the counter was no better. I was charged for an item I didn’t even bring up and when I went back in to get my money back not even an apology was granted. Ever since I have avoided shopping here at all costs. I am currently in need of more foundation and would rather get it on eBay or drive to the sephora in Tacoma.

Worst customer service i have ever recieved! I went to return a christmas present with the original reciept, the manager was totally rude and would only offer me store credit. When i explained that i didnt want store credit she had the audacity to tell me that i could have stolen it… with the original reciept! Will NEVER shop there again

Horrible customer service and a very dismissive management team. When retail businesses are working so hard to retain customers who are migrating online, I would have thought this team would have been more accommodating to a promotional purchase. Save yourself time and shop somewhere else.

Too excited they brought Ulta to Silverdale! They have tons of beauty and hair products available at such good prices AND they have an in house salon and face bar I definitely plan on using soon, updated review once I experience it a little more!

This is the first Ulta in Kitsap county and LONG overdue. It is also the first store to open in the New Trails at Silverdale shopping center. Being a makeup addict, I was very excited for this location to open, having shopped for years at their Northgate, Southcenter and most recently Factoria locations I knew what to expect.
Its a very clean store with higher end cosmetics such as Bare Minerals, Too Faced, IT Cosmetics, Tarte, Stila, Benefit, Smashbox ect. to the right of the store when you walk in, and to the left side they have drugstore brands. What they do have that far exceeds anything you’d find at Target or Walmart when it comes to drugstore brands is their NYX cosmetics selection. It is literally a whole isle. Hair care is towards the back to the left, and skin care is on the right towards the back. They also have a salon in the back of the store.
As a new store the staff is friendly, although not everyone knows what products or where the products are located within the store, but I’m sure with time this will be corrected. Overall, this is a great location for your cosmetics and hair and nail care needs. It will surely give Sephora a run for their money, and they always have coupons online that can be redeemed in store. The difference between Ulta and Sephora is their sales and they don’t carry all the same brands. That being said, if you are looking for a good value for your money, check Ulta out. Their sales far exceed any sale I’ve seen Sephora throw.