Precision Time

I needed to get a battery replaced in a watch and have walked past this kiosk many times so I thought of them first. The employee greeted me and was friendly and discussed with me the different options, I picked the simple battery replacement and was told that it would be ready in 20 minutes. I took a lap around the mall and came back at a little under 20 minutes realizing that I might need to wait a few minutes. After a few minutes the employee told me that she was unfamiliar with my watch (simple Nike watch) and was having trouble figuring out how to get the old battery out. I looked at the watch and suggested a method for her to try which worked. After another 10 – 15 minutes she told me that she was unable to put the watch back together properly and asked if I could come back the next day as her manager would be in to open and would be able to complete the repair. I voiced my concern about coming to the mall 2 days in a row but didn’t see another good alternative. She assured me that her manager would be in first thing in the morning, would be able to complete the work and would call me to let me know it was ready.
I didn’t get a call first thing in the morning so I waited until mid-​day and called to find that the watch was completed. When I arrived I asked the worker if she was the manager and she said that the manager wasn’t able to come in but she was able to fix the watch.
Seems like the employees are left to struggle on their own with limited support.

I went there & paid the extra to have five year warranties on two different watches. This is to cover batteries and anything basic.
I soon realized that one watch only worked for about 20 minutes. I took it back a few days later and because I had originally gone on December 30^th and I had taken it back on January 2^nd they told me that they could not do anything because it wasn’t in the same year. After sending it back to their company and dealing with the manager three different times, I ended up just exchanging for a different watch and not having the warranty at all. The other watch that I took in and paid the extra money for warranty, I took it in and they said that the serial number on the watch was not the same as the one I brought in. Which is not the case. This place is a total rip off! It was the same girl that I had dealt with before & knew I’d be wasting my time to ask for the manager, since she is the manager. Good job on the upsell of totally ripping me off for more money! I work hard, don’t have much & this really bummed me out!

If I could give this place less than one star I would. I just needed to get the crystal on my Tag Heuer replaced and what she didn’t tell me was that she was going to cut the bezel to make it fit. I’m beyond livid, what watch professional would possibly think that it’s ok to do? I would definitely NOT recommend.

What a joke. Came here to get a battery changed and waited 20 minutes for someone to show up. Whoever is managing this place should be aware that they lost a bunch of sales because of an empty kiosk.

I also didn’t know what I was thinking, going to a place with my valuables without looking at the Unilocal reviews!
I was in the area and didn’t have time to change my watch battery so I thought I would just drop off and pick up at this business. I mean, it’s only a battery right?
I dropped off my watch and explained that I had purchased the watch over 20 years ago and that it was impossible to replace (even in the country of origin) shall anything happen to it. The main person was going on break but then grabbed the watch (as I was doing paperwork with her assistant) and started to push all the buttons and spin the dial on it.. . this should have been a red flag as she seemed to never have seen a digital quartz before and handled the watch without any care.
They said 20 min so I walked around and came back in 30 just to not pressure the pros. I saw that they were still working on it and then quickly snapped it back together. I tried to validate the watch and the buttons were stuck. I know my watch very well after 20 years. It had lots of meaning to me since it was the first watch I had ever bought (and it was rare/​collectable). The buttons were never stuck before so.. what could have happened to have it like that? So, I told her the issue and she took it back. She opened and closed it many times which created many scratches on the back cover and she was also very rough with it. I don’t think people without a soft touch should be working with delicate objects? Just an observation.
As I was waiting there for my watch, watching the main person getting frustrated and frantic, the assistant kept telling me that I owed $ 30 (I forgot the exact amount) and kept repeating herself since I assumed that it would be situationally ridiculous that she was talking to me? So, I turned to the assistant and said, «seriously?». I was told then to come back in 10 min (now a total of 50min). I gave her another 20 min because I understand doing better without the «owner over the shoulder» situation.
I then came back to the same situation and they both were looking all over the ground for something as well? Talk about red flags! She said she was done and proceeded to explain to me about the situation as I was trying to validate the watch. My watch didn’t work still! What kind of watch person are you!!!
So, then she tested the battery she put in and realized that the battery was dead? So then she got another battery and replaced it. The watch still did not work. So she told me that I could pay for it to be sent somewhere for repair? I said I didn’t understand the situation and that the watch was perfectly fine till I gave it to her. She proceeded to tell me that the watch was not working when I dropped it off (which made sense since the battery was dead) but entirely rude on delivery. I had already wasted over an hour of my time there so I didn’t want to spend more (time is money) arguing with her. I told her that I just wanted to my watch back. She proceeded to remove the battery, and took the gasket off too, closed the watch and rudely gave it back to me. I said I needed my original parts back and she only handed me a raw battery so I just walked away holding my tongue. She then yelled in the mall and said «You’re welcome!».
Fortunately, I was in the mall so I ran into the radio shack and bought a matching battery. I went home and opened the back cover to find an instruction on what to do when replacing it (I posted the picture). So, I replaced the battery, followed the instructions, and was relieved that the watch was entirely fine. Whew! I went to Fred Meyers to buy a replacement gasket since she stole mine and voilà! good to go! I really wish there was a negative stars rating because they owe me money for my time wasted and the potential of breaking «my precious».

Super helpful. Came to have my leather band on my diesel watch fixed. The guy was really friendly and replaced/​fixed my band. When I asked what I owed him he said «don’t worry about it, you just have a good night.». I was totally willing to pay because I was so thankful to have my favorite watch fixed. Customer service like that will definitely have me coming back.

I stopped by here to get another hole added to my watch band. The lady working was nice enough. She examined my watch and even offered to add two holes, just in case. The flat rate for these kinds of services I was told was $ 10 (I don’t really know if this is a good price since I never had to get any watches altered/​repaired). When I came back 15 minutes later. She took out my watch and told me that my watch band wasn’t genuine leather so it «crumpled» when she tried to punch a hole into it. I really didn’t know how to respond. She then asked me if I wanted to buy a new watch band from her, I was taken aback at this sales pitch after she butchered my poor watch so I declined, paid, and left. I had just recently bought my watch from Nordstrom, it’s a Fossil watch btw, the possibility of it being a fake past my mind and so I gave her the benefit of the doubt. The next day I went to the Fossil store and had them look at my watch; they assured me that the watch was real as well as the leather band since Fossil only uses real leather. They couldn’t fix the holes, but said that a shoe repair place may be able to since they work with a lot of leather. I decided to keep my watch as-​is since I don’t feel like paying anymore on this watch. I will probably end up buying a new watch band in the future, just not at Precision Time.

I stopped by to get the dead battery in my DKNY watch replaced. Yes, the salesperson tried to sell up to something more expensive (warranty? I don’t recall). I just wanted a new battery. I was told 15 – 20 mins as there was another watch battery replacement being done at the time. I returned after 25 mins and my watch was just sitting there, back off and old battery out, waiting for some new juice. The 2 employees were too busy chatting with someone at the next door kiosk to bother finishing my watch. They only got back to work after I returned. (I should note that the other watch owner that dropped off before me returned after me and had to wait for my repair to be rung up first). I will not be returning. I get much better and speedy service at Lee’s Keys in U-​Village, which, for me, is easier to get to.

I needed a battery replacement on my watch and thought I would to try these people «Precision Watch» at a kiosk in Northgate mall. I reach there little late at almost closing time and the guy was like, you can come pick it up tomorrow noon time as he was about to close. and asked me to pay upfront. I trusted these people with my $ 200 watch and when I was there around 2 PM tomorrow, the guy is like I couldn’t replaced the battery as I couldn’t open it… and when I took a look at the Screws, omg they were all mess up… he was forcefully using a bigger size screwdriver to open it up and now even if you put a right size of screwdriver, its slippery… they just broke my watch ‚…my fav. watch… and guess what… when I asked them to refund my money then the guy and the lady who call herself a manager who was a super A hole… was very very rude with me on the phone and she is like .we can’t refund the money for the service. its not on the policy… WTF…well hello, there was no service done to my watch as promised to me by that F clerk. he was the one who told me to come pick it up around noon tomorrow. but instead I am done with my watch… nobody can open that watch any more… its done., there is no way it would open now. my fav. watch and at the same time they didn’t do what they promised and still I was told the money would not be refunded… horrible place… horrible people. horrible customer service… never ever would recommend any one to that place… bad bad bad… I am taking this to there corporate label… I need justice :(

Ironically, being short on time, and near to this kiosk, I came to get my Seiko watch battery replaced, without really checking whether it was a good spot.
The result?
An overpriced repair that took twice as long as promised.
They also tried to upsell me on their maintenance protection plan and it took another 5 minutes to wrangle out of that sales pitch.
It is conveniently located beside the food court, so if you’re not in much of a rush and care to enjoy the limited selection of mall food, this is the place for you.

Horrible customer service plain and simple. Watch repair lady observed me standing at the kiosk for 10 minutes and did not even acknowledge or greet me. When she finally finished her task she looks at the watch I was holding and mentions flatly that she is not taking any more watches. Wow, I would think this sort of customer service and rudeness would be a relic of the past but I was wrong. Looked up «watch repair and battery» on Unilocal and found a great 5-​star rated place in downtown Seattle near my office (Jerry’s Watch Repair).

I bought a battery watch and had it installed in the watch at this kiosk. When I checked later the watch was not working so I brought it back. They «checked «the battery and said it was bad and put a new battery in. When I got home, I realized it was not working. The next day I took the watch in AGAIN and they were rude and said I could leave it, but it would take at least 1 ½ hrs So I left the watch AGAIN and came back the next day. On the 4^th trip to this kiosk, they finally said that the watch did not work and they could not fix it. They refused to refund the cost of the battery. I feel they should have known right away that the watch was defective and should never have replaced or charged for a battery. I would not recommend this vendor.

This is a kiosk that’s in the middle of the mall. Their selection of watches are OK, but the customer service is terrible. I tried on one of the watches and the lady who works there completely acted like I was wasting her time. I felt rushed and unwelcome. There’s plenty more watch stores in Northgate and they’re all very polite. I don’t recommend this place.

Purchased a watch at Alderwood location. The next day i had some business in north Seattle so i decided to return the watch at northgate location. store manger was on duty and she refused to accept the return stating that the watch can only be return at original location, which is not true. i undestand if she does not want to deal with a return, she could have said that although possible she would prefer me to return it where purchased. Instead of saying that, she absolutely lied and stated that it was absolutely impossible to do. Furthermore, she stated that she could not even view the transaction, which did not make any sense. This is fist and last time i have purchased anything at Precision watch. Absolutely rediculious when a store manager is being dishonest.

My watch battery had stopped and the clasp was a little loose, so I went to this watch place in Northgate wall (suggested by the folks at Nordstrom’s who said their watch repair takes 5 – 6 weeks). When I picked up my watch 20 minutes later, the battery was working fine, but now the clasp was COMPLETELY broken. It was just sort of broken nefore because I had worn it to the mall this morning.
I will give them 2 stars, because the guy really did know a lot about watches and fixing them. (I saw him interacting with other customers too.) I am just pissed that my watch came back from the watch repair unwearable.