Crate & Barrel

I have been pleasantly surprised by the service of the employees here.
We ordered counter chairs and they came in in under a week. We chose to pick them up. We drove the car up and they loaded them. One of them came damaged– though I don’t know how, the packaging was extremely thorough, they had a new one ordered before we were off the phone with them.
I would definitely go back for other furniture purchases.

Lovely store with great merchandise. Staff is always very helpful. They always knock themselves out to correct a problem. What more can you expect?

Love Crate & Barrel, but have been waiting for 3 months for our Welkom Hall Tree Bench with Coat Rack, had two deliveries with mismatched pieces and nobody knows why.

I have numerous pieces of furniture in my home from Crate & Barrel and when I needed a new sofa-​bed I naturally went to C & B. Because I only have two bedrooms the sofa– bed is situated in the second bedroom/​office. A friend stays overnight with me every other week and after sleeping on the C & B sofa-​bed mattress he told me he would have to sleep on the floor because the C & B mattress is so awful.
Result? I spent almost $ 200.00 for a foam mattress and gave the C & B to the trash man.
Crate & Barrel should be ashamed that they sell such a lousy product. ASHAMED!
I had left behind a sofa-​bed I bought at Carsons when I moved to my present apartment which was a BIG mistake because the Carsons sofa-​bed mattress was perfect.
I learned my lesson at C & B: the sofa itself is well-​designed and is comfortable for sitting. HOWEVER, the bed and mattress are a pieces of JUNK!
I wasted my money and when I telephoned C & B I was told they don’t sell mattresses and that was that!
BEWARE!
Yes, I’ve experienced MUCH better.

They really messed up my order after keeping us waiting for 4 months. No follow up calls or communication as the estimated delivery dates passed. Cancelled the order and will never do business again.

Love love love this place!!! I love that the employees are always super helpful. They are constantly changing the merchandise which makes it feel like a new experience each time!

I love the quality of their stuff and the wide selection. I also love the fact that there is never a wait. Many of my visits in the last few years to this location were for gift buying. I am always guaranteed that I can be in and out in under fifteen minutes and regardless of what I choose, the recipient is going to love it. Okay, I have good taste as well. I do my homework online at C&
and have an idea of what I will purchase. I love getting an entrance and exit greeting when shopping. I also love that I can get gifts wrapped in that nice C&B box (at no extra charge) and when I place that box on the gift table at the event I’m headed too, there is a moment of excitement that enters the expectations of the recipient.
Remembering a wedding I attended a couple years back, the bride told me that when she made her walk into her reception she was excited when seeing two large C&B boxes on her gift table. She wondered what was inside and who brought them.
I wish C&B had raffles, I would love to win a shopping spree.

I recently purchased a bedroom set from Crate and Barrel at Old Orchard…
The experience in the store was very different than the delivery/​quality of merchandise. We worked with a sales person who was fine, she serviced our needs and we were in and out pretty quickly; we had done all of our homework online so we were prepared to make our purchase before walking into the store.
The bed and two side tables were delivered with no incident, aside from the delivery guys not calling prior to delivery.
Two weeks later, we noticed one of the side tables was beginning to chip… the surface of the table had a dime sized chip in the finish. We had not noticed anything when they delivered the piece. We are certain the quality of the table finish is less than superior… per the pricing of the table.
We called the 800 number to ask for a replacement piece, they told us to call Old Orchard store directly, so we did. They offered the replacement piece, we accepted.
The delivery service called a day prior to offer notice of delivery between a 11−1pm window. The delivery guys showed up the next day an hour early with no apology. We accepted them into the house, had to ask them to remove their filthy shoes.
They put the new table in place, I quickly noticed more finish damages. I told the delivery guys I would not accept the piece and one guy, Carlos, said «it’s just wood, it won’t be perfect». I said, take your table and get out of my house.
They took the replacement table out and put my original piece back. They were on their way out and made several comments under their breath about how I am being too picky about the finish… the tables were $ 400 each and we bought two.
Carlos the delivery guy asked me to sign his paper stating I had accepted their damaged merchandise and I refused.
This short of the long, is simple: don’t expect service to be well aligned with the price and quality of their merchandise.

Absolutely love this place!
My boyfriend and I were able to find everything we needed here at a reasonable price
I love places like ikea but crate and barrel really focuses on quality!

It was my first visit to this location. For a place with household goods and kitchen accessories, I like to have something nice but not over the top. I was quite impressed with the variety of glassware and furniture. There was this sectional couch that was amazing and so comfortable. The dinner sets and silverware sets were a little disapointing for the lack of variety. I prefer something old fashioned as to something contemperorary, but it’s a perfect collection if that is what you’re looking for.
The customer service could use a little more boost. I walked around for a half hour on the top level with out a greeting. It wasn’t until I came to the first level for the second time that someone made the suggestion to see if they had the marble top dining room table I was looking at in stock. It was a good experience overall. Excellent selection. Highly recommended.

It’s been years since I’ve been in here (Actually they’ve moved to a different space since the last time I visited.) but C&B doesn’t disappoint. The store is bright and airy, and there’s a nice mix of home goods in a range of prices. They’re not afraid of color here, a pleasant antidote to the neutral haze I’d been in at Restoration Hardware.
I have a friend who says that everyone has a «right price» in mind for virtually everything. In other words, I know that the right price for a coat doesn’t go over $ 300, no matter what. Or that I will not pay more than $ 5 for a pen. Crate and Barrel fits really neatly into my «right price» range with stylish furniture that is also well made. I was stunned to find a hand-​held Oxo mandoline for $ 15. That’s a bargain!
The atmosphere here is so cheerful and helpful that I’d be very surprised if a serious shopper could leave there without buying something. Nice place. I’ll be going back.

Crate and Barrel, you saved the day! Thank you for sending me a 15% coupon to use on cyber Monday so I could buy your amazing Verve glass collection. Parking is always easy at the Old Orchard location, and the entrance is right next to the parking lot.
The problem began when I realized I was hosting a dinner party for family, and my only drinking glasses were from urban outfitters– and they said «Fucker» on them. I’m picturing myself refilling my grandmas water glass and getting the stink eye. So, off I went with my coupon in hand, where I got to feel like an adult getting some spiffy new drinkware that was already on sale. They still took the coupon so ended up saving 40% on a new set.
Thank you for making a family dinner party less stressful!

Crate is the best place for wedding and house warming registries because the staff is always very helpful when it comes to attending to the needs of both the registrant and guest shopping for the registrant.
I love the signature black and white box with handle that gifts get packaged in. Though I wish their price points were lower, the sales and outlet are great!

This store is awsome. Customer service is excellent. The layout is randomness but if you grab a sales person they will walk the store with you and patiently help you make decisions.

This is a smaller location so it carries only smaller items. No furniture… but they have everything else.