Chili’s Grill & Bar

Came here with a large group of 15 people. The food was decent. I wasn’t impressed with the food but I am never impressed with chained restaurants like this. They have a standard menu with a reasonable amount of variety at reasonable prices — burgers, fries, pasta, chicken, etc. The four stars are for the friendly service and quick food on a busy night.

Worst customer service ever! In there over an hour. No one checked on up. Never got any food. Leaving still hungry

Came in after receiving coupon. Always sit at bar for better service. Coupon would not work. Service was slow… bartender overwhelmed. Food not worth it. Will not be back after years of patronage.

Good but not GREAT! I had to seat myself which I usually don’t have to do. My waitress was a little scatter brained. Took her 10 mins to bring me water. Yeah. I wasn’t upset, I know the drill. I got Cajun shrimp pasta. It was alright. Sauce was thicker than what I’m used to. And my friend has been telling me to try the Oreo sundae there. I did. I told them to hold the ice cream cuz I was cold enough. When they brought it, the middle had a marshmallow like middle. I tried one bite & could determine the cake was MICROWAVED… BADLY! It was so dry that I couldn’t enjoy it. When I told my server she said yeah that’s why people get the ice cream. To moisten the dry cake?! Yuck! No thanks! I sent it back. Overall good location but disappointed in how the food is prepared.

Quick service ok food for something hot nothing out of the box on the menu nice drinks though it’s cool spot for after work Monday’s

Out of all the local Chili’s restaurants, this is the best in terms of food and service. Occasionally they’ll have an off night, but it’s fairly rare. This is also one of the better casual-​food restaurants in the Snellville area.
Burgers are typically hot and fresh. The fries are really good (if they’re not hot, I ask for fresh ones and they don’t give me a hard time). The new pickles they introduced a few months ago, along with several new BBQ sauces, make for a great burger. I always ask for the sweet and spicy burger, no tomato, add jalapeño, extra BBQ sauce, and I’ve never been disappointed. (Tip: Eat the burger upside down and it will hold together better. Also ask for extra napkins!)
My wife typically gets the Triple Dippers combo and always enjoys it (usually the little burgers and Southwestern Egg Rolls). She always gets two meals out of it.
Oldest kid gets the chipotle-​style chicken fingers, which have an amazing sauce and taste great when they’re fresh. They reheat pretty well too.
Youngest kid typically gets grilled chicken on the kids meal. They have some really healthy options for the kids.
Great service, great food – this location can’t be beat!

Service is ALWAYS great the bacon burgers n guacamole ones are by far their items n the Margarita with a corona inside ate bomb!!!

Could have gotten a better chicken sandwich at Wendy’s. Bread was wet and vegetables were mushy

Our waitress was great and if I were basing my review on her alone, I’d probably give her 5 stars. But we used the kiosk to order dessert and a coffee for my mom, but no one in the kitchen seemed to pay attention to what the kiosk says because we had to repeat our order to our waitress in order to actually get anything.
Also, when my dad asked for the check the waitress directed him to the kiosk to pay. Are thru just phasing out physical checks now?

This location has really good customer service! It’s always super busy when I come in (usually in the weekends) and I sit in the bar.
The food is consistent at this location. It’s not like one time the food will be good and the next time is disgusting, you can expect the same quality of food every time.

Let me say this, if I was giving this review a year ago it would be two stars. But after taking a year off, we decided to go back and see if things have changed, and I am happy to say, they have. We have been there four times in the past two months so here goes:
Service: I have yet to get a waiter/​waitress that we haven’t liked. Not pushy but always considerate.
Drinks: LOVE the variety of their marguerites, and they are great too.
Food: mixed reviews depending on what you order. I LOVE their hamburgers with yummy fries and their classic nachos with steak or chicken or both. You can’t go wrong with either entrée any time any day. Now, where you might not get maximum pleasure is their sirloin steak. I never order steak here but my wife has and complains either about the flavor or the toughness. Honestly, for under $ 12 you get a 6 ounce sirloin plus steamed broccoli and loaded mash potatoes. Maybe in this instance the old adage is correct– you get what you paid for. Or maybe the next steak might be better. (Shrugs shoulders). Sorry I can’t review their famous ribs– I don’t eat porky pig.
Management: Fantastic! My 90 year-​old mother in-​law ordered a hamburger medium– rare, but got it medium– well. She did not want to take it back because she didn’t want to wait, so she ate it rather grudgingly. But when I mentioned this to the manager, he gave her a coupon for one free meal. Nice touch. (Who orders hamburgers rare anyhow?) Oh, did I mention how easy it is now to order and pay your bill? Love it. So, when you are done and in a hurry to leave, no waiter, no problem. It’s right there on your table.
Shalom,
Paul

I went to have a Sunday lunch/​dinner at this Chili’s. First, no one approached my table for 10 minutes. I had a server approach us (Megan). I am a frequent customer of Chili’s and signed up for email. I received several codes for free appetizers and desserts. However, every time I have gone to a Chili’s and dine, I would forget to bring the code, and they expired. I went on this day and informed the server, Megan, what happened about the codes and asked if I could still use them. She got nasty with me, said, «You can’t have both!» She didn’t even let me finish my sentence saying, «You telling you you are trying to use expired codes!» She then said, «As far as I know, you could have wrote any numbers down!» She said this in a nasty tone. I told her that I was leaving, and I asked for a manager. She whispered something to the manager about me; the manager then walked in the back kitchen and never came out to speak with me. We left. Do not go here, go to a different Chili’s

Worst service ever… disinterested staff, dirty tables, super long wait for our food…
Walking around, we could see into the kitchen which looked like a mess… Ifwe had not been there with interesting frends, we would have walked out.
Bottom line, unless they call me, refund my check, offer a free meal and promise me that they have completely restaffed the place; I’m not going back.
I would give them a negative rating if I could.

I personally love this Chilis. The wait staff are professional and friendly. I have honestly yet to have a bad experience there which is surprising because I am a hard customer to please

Writing the review as I sit here waiting on my food. Thirty minutes have gone by since we last saw our waitress.
Blech. Never again.

Worse service ever experience at a chillis. The waitress was not friendly at all which can ruin your whole visit at chillis. The waitress (Jaimie v) never checked on our table. When we had to send back ribs because they looked bad the waitress and manager were at the computer talking clearly about our table and was the most outrageous thing I have seen for customer service. Def will not be going back to this location.

Im liking the new menu. Or new to me since I haven’t been there in awhile. The Margarita’s are awesome! The service is friendly and eager to please. Menu choices are good and like the lower fat items as well. Did I mention the Margarita’s are awesome?

Eh… Went on a Monday evening not too crowded but for some reason our first waitress too forever to come to our table. Moved to another table because we wanted a booth. But our second waitress was really attentive and sweet. Not really a Chili’s fan but the food was good.

Been here too many times to count.
I like this location because it is always clean, never too busy, food comes out in a decent amount of time, food is hot, orders are accurate.
Of course there are some servers we prefer over others because of personalities but overall their staff is good. They are all friendly.

Another love/​hate relationship. First what I love, the strawberry lemonade, the very friendly staff and clean restaurant. What I hate, that when I find something on the menu I love, they take it off. Yep, this has been happening for years, so that’s how the hate has developed.