Snohomish Xpress Lube

Told me my car requires fully synthetic oil (not true) and then proceeded to quote me $ 100 for the oil change. I told him to put in the non-​synthetic oil for the advertised price of $ 27 and he said he couldn’t take responsibility for that. I told him to close the hood and I drove out of there asap. What a scam.

I have been going to this station for 10 years now. What a total disappointment this time was. I pulled up and got out of my car. The tech asked me to get back in and then drive into the station. The were super fast this time but after I checked out I realized why… My car was not pulled out waiting for me but still sitting in the bay for me to drive out. Vehicle was not vacuumed and windows were not washed and I was told they no longer do free top offs between services. What happened to the customer service? When I pay over $ 120 for an oil change and all the small details that go with that I will be taking my business elsewhere.

AVOID AT ALL COSTS… I don’t want to give any stars but Unilocal makes you select at least one. I took my truck in for oil change before long trip to Yellowstone and ended up stopping in Montana due warning light coming on and engine overheating. Once at shop in Montana they said our oil filter was never changed during the oil change that I had 3 days prior and it looked extremely old and that pieces had broken off and went in the oil. The bill was $ 167 not to mention time taken away from vacation and the overall stress… now the company says I didn’t follow warranty by calling them immediately and having vehicle towed to their shop… I WAS IN MONTANA! their response, «well we could have sent someone out»…again IM IN MONTANA on vacation. Now they are also accusing me of lying and that there is no way that was oil filter they put in… I am now in process of filing court papers to get my money… don’t ever go here! the Executive Manager from Everett (Ron) proceeded to yell at my husband on the phone and calling him a liar.
UPDATE: yesterday (7÷12÷14) we received a call from the OWNER of the company. He was appalled with the service we received and requested to meet up with my husband to reimburse our cost for repair service we incurred in Montana. My husband met up with the owner (Ken) and not only did he cut us a check for the full $ 167.95 but he offered 2 gift certificates for a coffee shop as his apology. I wish he would have been put in the loop from the beginning (owner advised he had been out of town). Although I will not be going to this location any longer I am happy that someone with authority stepped in and resolved the issue.

Dont take your car hear if you want to drive it home. These guys are horrible. They were suppose to pump the oil from my rear differential and refill it with the oil I brought in. They pumped it out, and put about 1 pint back in, I thought the guy that was working on it seemed flaky, so I checked it right away and it took about 1 more gallon of gear lube! To top it off they then told me I made the whole thing up and called me a moron. I doubt they will stay in business, all I wanted was my money back for the service, there lucky there not buying me a new rear end!!!