AFC Doctors Express Urgent Care

Unfortunately, I needed to see a doctor today and picked this place. We called at 4:40 to ask how late they would be open. They said 5:00. We said we are on our way. We got there and I was at the locked door at 4:51. I tried to get in but Lee (very rude) & Angelo said they were closed & they were not taking any more patients. At first they just ignored me while I was
Knocking at the door. I asked them to just open the door so I could talk to them. I have no voice & could not yell. There was another patient that was just leaving so I asked to speak to the Dr. They walked around the corner & came right back to tell me the doctor left. We questioned as to why they didn’t tell me not to come. I reminded them about the hours posted at the door and on line. They said they take the last patient at 4:45 so they can leave on time at 5:00.
That is not how the service is described on the site. This is not the way to take care of sick patients. Both Lee and Angelo should be ashamed of themselve & should be in another profession.
As we were leaving, another girl came out from the back. We asked her the name of the doctor that either left early or just did not want to see the last sick patient. She told us it was Ifabiyi, Lubunmi.
Tomorrow we will contact Margie at X 1011 to report this whole incident.

These guys are very friendly and helpful, and very professional. When I came in there was almost no line, which was a nice bonus. I’ve always had good experiences here– the doctors have actually taken the time to explain to me instead of rushing me out as quickly as possible. The desk staff were especially helpful with figuring out how to handle something I needed that insurance wouldn’t cover. I don’t do well with having blood drawn, but having a friendly nurse to distract me and chat with me during the process makes it much easier. They also know what they’re doing– I’ve had other clinics misdiagnose things in the past so I appreciate that these guys got it right the first time.

Never again. I went there based on the glowing reviews. The place was empty. The phones were not ringing. There was zero activity and the two miserable women at the desk did nothing but bark orders at me and lecture me on my responsibility because i didn’t bring my prescription bottle with me. Not knowing anything about my circumstances, if my luggage had been stolen. If my house had burned down., if my car had been towed with all my belongings I it, you know all the things that would make someone walk into a place like this… I gamely offered that my prescriptions were from CVS, their neighbor in the strip mall. That made them really mad and they said «we’re not calling CVS. That’s YOUR responsibility».
Now I happen to know just a bit more than the average consumer about patient care and I can tell you, public health clinics are more patient oriented than this awful place.
I feel sorry for the doctors who probably have no idea their front desk is letting new patients walk out the door.

My husband has now had his second visit to Doctors Express Urgent Care in South Plainfield. We are very pleased and very impressed.
The place is beautiful and very clean. The staff could not be nicer.
But most importantly, my husband got such excellent, kind, efficient care. They administrated exactly the tests and treatment necessary for his recovery.
And the entire experience took less than an hour with no waiting at all. One stop care.
He had Dr. Patel the first time and Dr. Browne the second and we were very happy with not only the doctors but the entire staff at every point.
I so highly recommend this facility to anyone. In fact, I have been handing out their cards and recommending them to everyone.
We are very thankful.

This facility was very nice and clean as it should be since it recently opened. However the medical assistant did not give a good first impression. No one was at the front and when they did notice I arrived i did not get a nice greeting. Pretty much they got my paperwork going and once it was time to see the doctor –boy was i disappointed! I found Dr Bhatia to be quite rude. I didn’t like her bedside manners. Everytime I asked her a question she seemed annoyed. In all its a good place to be seen quickly however the staff and doctors need to treat incoming patients differently. I don’t think I will be coming here again… rather find myself a gp.