Southampton Inn

I love Southampton Inn because it’s got that home away from home feel about it, and the staff are super nice and accommodating — makes you feel right at home. I also trided new in-​house restaurant Café Klyde when I was there last and it was really good. I had a seasonal omelet for breakfast with coffee an English muffin. The food was delicious and the server was really attentive and asked if we wanted to sit inside in the newly renovated dining room or outside on the terrace. We chose the terrace, which was the perfect place to enjoy breakfast on a nice summer day. I very much recommend both the hotel and the restaurant to anyone traveling to the Hamptons.

I had lunch at the new Café Klyde at the Southampton Inn. Very nice indoor and outdoor seating. Service was fantastic and the waiters were all very friendly! The omelette and fruit was great. Went to the BBQ too. Great food and awesome set up outside. Definitely recommend! Will be going back!

Hmm, not sure why the stars are so low. Just had a lovely stay, with 2 kids and a dog, this past weekend and found the room charming and clean. Didn’t feel dated at all — perhaps my room was newly renovated? The kids loved the game room. And we found all the staff to be quite nice — especially Johnny, who was kind enough to act quickly when I called and let him know I’d left behind my favorite pillow. It’s in the mail as we speak. Only thing I’ll admit to agreeing with a negative poster is the thinness of the walls. Luckily our neighbors kept similar hours. Would definitely visit again.

Great spot for a couple that wants a quick getaway. Rooms were clean and comfortable, lobby was very relaxing and cozy. Beds were fantastic. Drawbacks: thin walls and bfast that ends at 10. Absolutely no complaints about the service, we were welcomed with kindness and helpfulness.

Off season $ 149 or so/​night was a great deal for lodging.
HOWEVER, the beds are SO soft that my back gave out the following morning. Walls are super thin that you hear everything… EVERYTHING.
Room décor is very outdated (looked circa 1970’s) and the lobby was under construction. We couldn’t take advantage of their fireplace in the winter! (nothing on the website that said the lobby was not available.)
I’m just glad we just spent the above stated amount/​night. During peak summer months, this place commands $ 500+/night which is OUTRAGEOUS.

Classic you get what you pay for. That being said, it’s a clean simple place to crash in a prime downtown location. Beds were extremely comfortable. Not completely surprised with the shockingly bad reviews when you take into consideration the clientele.
1. it’s in the Hamptons and close to downtown and the beach.
2. It’s clean and comfortable
3. It’s not a 5 star hotel, if you want a 5 star hotel then book one
4. If you can’t afford a beach house or a 5 star hotel don’t complain about the only modest and semi-​cheap accommodation around.

Poor, thin toilet paper even by hotel standards.
Not super friendly when checking in, getting my roomkey fixed after demagnetizing, or checking out. Seemed like everything was boarded up for some sort of renovations. «Continental breakfast» was like a college apartments bare cupboard. The cat in the lobby seemed nice though. Location is the saving grace here.

Staying at the Southampton Inn was one of the worst experiences I have ever had.
Before I continue I would like to say that the hotel itself it’s very nice. The rooms are large, it is walking distance to town with cute restaurants and shops, also close to the beach.
My boyfriend and I went up New Year’s Day and brought our dog along since the hotel is pet friendly. Our problem is not with the hotel itself but with the staff. Moira in particular. I have never met someone so rude and insensitive in my life, and I work in customer service!
When we returned from dinner our key to the room wasn’t working and we couldn’t hear our dog in the room. We were gone no more than two hours. When we went to the front desk obviously very concerned Moira basically yelled at us and treated us like we were criminals. Our dog was able to get out of the room and open the door with her paws, something she has never done before. Moira accused us of leaving our dog out in the open and didn’t believe us that a dog could get out of the room. We would obviously never leave a dog outside unattended. She is a boxer and uses her paws a lot. Moira even had the audacity to tell me I should have my dog spayed because she was currently in heat and on her period. She had absolutely no right to say that to me. She had our dog taken away and would not tell us where she was. That dog is my boyfriends life and she would not tell us where she was. After 15 minutes of us trying to stay calm she finally gave us a number to the animal shelter and said that we would not get her back tonight. We asked why no one tried to contact us while we were out and was told that they don’t have our information on file since we booked thru a third party. Maybe something that should be improved in case of emergencies like this one. I was so upset, crying and hyperventilating worrying about where my dog was and Moira smugly told my boyfriend she can call an ambulance if he would like. Obviously I didn’t need medical help I was just worried about the dog.
I could keep going but I won’t. I will say that we were thankful that they were able to bring our dog to safety but the whole situation could have been handled differently. I have never been so disrespected. Luckily we were able to pick our dog up in the morning and also had to pay $ 100 at the shelter.
Moira made our experience at Southampton Inn the worst and this is not the only complaint about her on this website. I will never stay at Southampton Inn or recommend this place as long as she is employed there.

What’s not to like? A friendly staff. Chocolate at the front desk. (Free!) We were also given a map to our room and the various options of getting there. Wall to wall carpet. Air conditioning. And a bed that dreams are made of. Had a really nice night with my gal. Also– you wanna walk to town ?? Go for it! Main Street is steps away. Fun fact– if that sweet tooth picks up. look no further than the vending machines in the efficient breezeway. Lots of treats available all night!

I definitely didn’t have the terrible experience here the other Unilocalers did, but it didn’t blow me away either. There was some good points and some things I would have appreciated if they were a smidgen more accommodating.
As my Christmas gift, my fiancé gave me a weekend in the Hamptons, with accommodations for two nights at the South Hampton Inn. He purchased a gift certificate from them and they mailed it. So know, that they 1) sell gift certificates and 2) will mail it.
He booked the July weekend shortly after and that is the time you need to book these places. They can and do sell out.
This place is crazy expensive for what it is $ 500/​night plus taxes and fees. Although, it is par for the course out East. What do you expect to pay? But you’re not getting lavish accommodations. It’s essential a well kept motel, I’m not sure I saw an elevator. It was pretty clean and we honestly only used it to sleep, so it met our needs, $ 1100 later on Sunday afternoon.
While we were there, this hotel was quiet, despite a bachelorette party going on. The main great thing is they have a free shuttle to the beach. Otherwise, beach parking is $ 40. It’s also walking distance to the town, but it’s a 15 minute walk. Nothing for NYC residents but some may complain about that. They also have free parking, as most non-​urban hotels do.
I would have liked at least morning coffee in the lobby. The price here is nuts, they should put out free coffee in the lobby. The linens are paper thin. The room was fine, but not big or modern. I appreciated that there was a fridge in the room.
Since there are not an abundance of hotels in South Hampton, compounded with the overall Hamptons luxury, they can and will charge what ever they want. So don’t expect a bargain but it’s not a terrible experience.

This place is the most disgusting hotel I’ve ever stayed at. Our room was filled with large, creepy centipedes that were crawling all over the bed. We discovered them in the morning and rushed out of the room.
When we checked out at the front desk, the young woman offered no help.
Upon speaking with the manager over the phone, no further help or compensation was offered because the young woman at the front desk did not record the complaint ‘in their system’.
The manager quickly became rude which led to the mention of involving the department of health. His response was that I would no longer have the privilege of staying at the esteemed Southampton Inn if I got the health inspector involved.
Hopefully I will be able to get over staying at the inn as I plan on calling the health inspector right after this is posted.

When you think of terrible customer service, this place is the perfect example. Be careful when booking a reservation, they charge $ 50/​night per room even if you cancel your reservation 2 months in advance. For owners /​operators that have clearly made a good living off of the tourists they service, they really don’t like them and you can tell they probably have a «hall of shame» in the back office to roast their guests. When you charge $ 500/​night you should offer service in-​line with 5-​star establishments, instead of making your guests feel like you’re doing them a favor for allowing them to stay there. If you want to feel like you’ve done something wrong the entire time, then this is the place for you. And if you’re looking for service with a smile and the «extra mile»…GO SOMEWHERE ELSE!!!

Would not recommend staying here. Check in is not until 4PM and the rooms were not ready because housekeeping was still cleaning. Also had requested multiple times and given verbal confirmation that our 3 rooms would be adjacent; was told by the woman checking us in that the request was not on the file in the computer so there was nothing she could do about it. Very poorly handled and managed. After this frustration, the first morning we were greeted with a gigantic beetle/​water bug type insect on the comforter of the bed where we were sleeping in. A $ 20 voucher to the inn was given to us for our troubles… 12 girls who paid $ 600/​night for the 3 rooms. Does not sound fair to me and will not be returning here or recommending to others.

This was the worst experience of my entire life. Let me preface this review with these two statements: I am NOT a picky person and personally my favorite statement… LISTEN TO THE OTHER REVIEWS AND ABSOLUTELY UNDER NO CIRCUMSTANCES STAY HERE AND HELP KEEP THIS BUSINESS OPEN!!! THIS IS A PUBLIC SERVICE ANNOUNCEMENT!!! (if it was possible I would give this place –1 938 964 274 983 785 725 952 stars)
On Southampton Inn’s website they make this place seem fairly decent and upon looking at their pictures and descriptions I was excited to stay here. It seemed really cute.
Oh, how pictures are deceiving.
I don’t want to write a million paragraphs telling you how bad this place was because it isn’t worth my time. The only reason I’m writing this is to save someone’s vacation by them knowing not to come here.
I booked a room here because as we all know, the Hamptons are VERY expensive. This place had a deal that was decently priced and so I figured, why not?
What made my trip so bad? Just some of the MANY, MANY things
1. The management and stuff are so rude and unpleasant. They make you feel like you don’t belong and they are so unhelpful. They frown and act like you are causing them great pains even if you are just asking them where the bathroom is. On one occasion, a staff member laughed at my family and me.
2. The rooms are so filthy and disgusting that I had to go out and buy Lysol wipes to disinfect all of the surfaces. As soon as we checked into our room my family and I immediately had problems. We must have phoned the front desk 100 times during our stay to request new linens and blankets WITHOUT STAINS. We made our complaints very clear so that the front desk could learn to actually wash the bed spreads and blankets and pillowcases. However, I think we made our complaints a little bit TOO clear. After coming in one night after a day of browsing through stores and visiting many bakeries and eateries, I took a shower, which required me wearing shoes because it was that disgusting and dirty, I cautiously laid down in the pullout bed. I pulled the covers down and lo and behold, two huge piles of sand were sitting in the middle of the bed. First of all, my family and I did not even go the beach our whole vacation. Second of all, if the sheets were just dirty in the first place and they happened to reuse the old sheets from someone else, then the sand would have been scattered around. It wasn’t, thus leaving me to conclude that the cleaners DID in fact place two piles of sand in the bed because my family and I called too much to request new linens. They wanted payback and so they put sand in our bed. That goes to show you the kind of people that work at the Southampton Inn.
3. Our bed broke multiple times. As soon as my brother laid on the bed, the wooden slides that support the mattress broke and the bed, INCLUDING MY BROTHER, collapsed to the ground. Thank goodness my brother is young and healthy, but what if someone with back problems or other health issues laid on the bed and happened to lay in the bed and fall on the broken wood? I’ll tell you– that person would be sent immediately to the hospital and Southampton Inn would be facing a lawsuit.
So basically, my family and I left our vacation five days early because this place completely ruined it for us. We were supposed to be staying in Montauk for the last three days but cancelled since we left early. We lost all of our money for the five days and we were really upset about that but it was better than staying at the Southampton Inn.
THIS PLACE HAS SEVERAL SERIOUS HEALTH VIOLATIONS AND SHOULD NOT BE ALLOWED TO STAY IN BUSINESS. IT’S DIRTY, GROSS, AND NOTHING, I REPEAT NOTHING, IS SOMEWHAT DECENT. PLEASE DO NOT COME HERE AND RISK YOUR HEALTH AND SANITY!

I’ll preface this by sharing that we visited the Southhampton Inn during the super off season (February for Valentine’s Day). We had the most fantastic visit and I’m bummed to see others that have visited have not had positive experiences. We had a cute ground level room that was decorated in a very thoughtful style. It snowed while we were here and we loved watching the snow pile up outside our window… it was pretty magical! The staff was prompt to shovel and salt all of the walkways and parking lots throughout our stay. Parking was plentiful and everyone seemed to park right outside their door. The hotel also provided a complimentary bottle of champagne and chocolates for us in the room which we thought was a nice touch. It’s dog friendly which is always a mega perk for us!
We were a short walk away from downtown Southhampton and walked back and forth many times during our visit there to check out the shops and restaurants. Perfect location for exploring everything this area has to offer and not to ever need your car. We didn’t spend much time in the common areas but the main lobby looked cozy with fireplaces and had some board games that would be fun with a group. I imagine the entire inn (pool, restaurant, etc) hustles and bustles all summer but we didn’t mind the quiet nature of the off season.
We also tried the restaurant across the street… the Plaza Café… and boy was this a treat! They had a special lobster themed five course menu for Valentine’s Day and it was spectacular. Definitely check this place out if you’re nearby!
All in all, we loved our experience here. Sure it was a little on the pricier side, but we found the quality to be good and worth it for our first visit to the Hamptons. It’s not a fancy hotel by any stretch (essentially two stories and set up more of a motel style with either ground floor entrances or key carded stairwells to access second floor rooms) but we found everything to be to our liking and the area and inn to be both beautiful and safe. Hoping to go back this winter!

How this place is still in business, I just don’t understand. I was here this weekend, for a bachelorette party, and from the moment we stepped in to the moment we left this place was just atrocious.
Let’s start with check in. We arrived early, around noon, we walked in and spoke to Suzanne, at the front desk. She told us that our rooms were not ready (which we knew wouldn’t be, it was really early), but to leave our cell and she would call us if and when they were done, and if we didn’t hear from her to just come back at 4 for check in. Totally fine, we decided to go downstairs to the restaurant and grab some lunch. She allowed us to keep out perishable items (water, snacks, etc that we brought from home) in the office so they didn’t go bad in our hot car. Suzanne was the only pleasant experience we had this whole trip.
At 4pm, after a super long and drawn out lunch at Oso and a few hours in the pool where getting a drink took 30 minutes, not due to customers, but due to lack of experience and organization on the servers part, we headed upstairs to finally check in. We went to the front desk, they handed us two room keys and told us that our third room was not ready. We sent the first half of our party to the two rooms and patiently waited for our third room. 5, 10, 15, 20 minutes went by, and still the room was not ready. We informed them that we had reservations for 530 and that our taxi would be picking us up at 5. The girl at the desk, said «I don’t know what to tell you» and «housekeeping is not done yet», well, that is unacceptable. After arguing with the girl for a good 5 minutes and her telling me over and over she didn’t know what to tell me, I told her to find the manager and maybe he had something to tell me! Well, Justin, he was just as bad! We told him that it was unacceptable that a half hour after our said check in time our room was still unavailable. He said there’s nothing he can do about it and that it would be ready soon, and my favorite line of his «I don’t know what to tell you» well, that is ridiculous! First of all you are a MANGER, act like one, get to the bottom of the situation and handle it. I asked him if I checked out a Half hour late would that be acceptable, and he didn’t know what to say, or if I paid $ 30 less than the astronomical price i did pay would that be ok! Not once did he sympathize with our group. We told him we have reservations and he basically didn’t care. The whole situation was just not handle well. He then offered is a $ 20 voucher to use at Oso downstairs. So let me get this straight. The twelve of us, have three rooms reserved, for two nights in July no less, spending about $ 2000 on rooms alone, now you make a mistake and you give us a voucher for $ 20, for 12 people, where we have to spend even more money at your god forsaken establishment, is this real life?! Needless to say, this manager needs a few lessons on how to «manage».
One of the rooms, we found a bug in the bed sheets, two of the rooms had flies flying around, the ac unit in one of our rooms wasn’t working, and that’s just to name a few things.
The workers, well, the inn should really consider putting in a break room and a break area in or around the premise for its employees. On numerous occasions we saw employees taking their «cigarette» breaks the lawns, right outside our guest rooms. Hey, to each his own, you want to smoke, that’s fine, but please don’t do it right outside of our room door/​window!!!
This place could really use a cleaning and some managerial skills!
I do want to mention Cedric, the beach shuttle drive! What a sweetheart! So down to earth, so polite and so helpful! Some of the other employees could learn a thing or two from him.
Judging by the rest of these reviews the inn should really reevaluate the business plan. Just sayin…
Please save yourself the hassle and do not book here!

This hotel was so bad it has forced me to make a Unilocal account and write a review!!!
When the TWO of us arrived to the hotel excited to see our room and start the weekend, we were told by Moria at the front desk that only ONE of our THREE rooms were ready! «Excuse me?» I said. «i’m sorry mam but their has obviously been a mistake. why would I book THREE rooms for my fiancée and I?» Listen, mistakes happen, this isn’t the issue. When I explained that this is an obvious mistake and I do not want the keys to THREE ROOMS, the women working at the desk Moria, whom was not the manager or had any title whatsoever became shockingly rude in a manner that no hotel I’ve ever been to would have dreamed of speaking to a guest.
*My fiancée actually video taped this!!! I’ll be posting it on as many reviews as possible!!*
When I insisted to speak with a manger I was told he was not in but would be at the desk later that afternoon. OK.
Now to the room.
The room was clean and the décor was charming. Just don’t turn the A/​C on or the room will reek of vomit!!!
When I went back that afternoon to see the manager. He was still not there. It wasn’t until 3 days later he called me to me see me to address the issue. Thankfully he understood they had made a mistake and that they had never even sent me a confirmation email for my room!
Pool.
If you like to wake up early and go for a swim before a beautiful day in the Hamptons. Dont count on it. Pool doesn’t open until 12pm!!!
Finally DONT RENT A BIKE
20 $ an hour for the bike. Whatever, Hamptons are expensive. But the least they could do would be to have some bikes that work! The chain on my bike broke 10 minutes into our ride. When I brought it back and asked for a new bike or my money back… what do you think the answer was? NO! actually they tried to charge me for the bike!!!
I hope this helps people understand how this place conducts business. I booked my room despite all the warnings Unilocal gave me!!! DONT MAKE THE SAME MISTAKE AS I DID!!!

What an absolutely wonderful property sadly mismanaged. It has all the potential of a fine hotel and the management of a roadside motel. Hard to see such great potential put to waste. In any case, price is reasonable and rooms are nice. Grounds are very pretty. Many nice staff members but they clearly lack service experience and training. Not their fault — a complete reflection on management. Don’t bother on the restaurant. Staff outnumbers customers in the restaurant by about 7 to 1 — which gives them nothing better to do but clean and move furniture and mill around while you try to enjoy a meal. On the positive side, restaurant very clean. Does not make up for the worse service I have ever encountered. Once again, reflection on management and not the kids who were improperly trained. Recommend you stay here as long as you just need a nice place to sleep.

Pricey and don’t expect a lot for it… Ok it’s the only place in East Hampton to stay .
Save yourself, don’t eat here…
Checkout Tate’s bakery. Oh my God you will thank me!!!

DO NOT BOOK HERE!
I made a reservation early for a busy weekend in July, was told by the supervisor when I booked that the cancellation policy was $ 50 per room for up to 2 weeks prior to the reservation.
I had to cancel, so I call and am told that it is $ 50 per room PER NIGHT. I get bounced around from person to person, promised a call back for a few days, and nothing.
In the end, I had to pay $ 600 to cancel my rooms, which was definitely not what I was told.
Apparently from reading the other reviews on here their management is a but sub-​par.