Sam’s Club

I gave this a one because the customer service desk is run HORRIBLY bad. When someone is joining it is a LONG process with photo’s and paperwork etc… Unfortunately, the returns and other services are all done in the same line as the new members. It is common for 2 maybe 3 workers behind the desk. If they are processing new member applications you WAIT forever in line! I suggest one person and designated line for members, maybe two if needed. And one or two lines for all other customers. It is NOT ACCEPTABLE to make your customers stand there for 30 minutes (or more) to return a shirt.

Ok, what’s better than buying your stuff on sale? Buying them in BULK! Yes, the cure for the all American, «Let’s buy a year supply of this and that.» Big giant boxes of excess, but it’s always been the all american thing.
We usually come here to buy the big bag of rice, big baggie of dog food, and cheap gas. And then there’s the irresistibly good and cheap pizza on the way out. You almost can’t say no whenever someone mentions it on the way out. That or their Polish sausage hotdogs.
Anyways, the savings you get pretty much pays for the membership fee, specially if you do the whole family thing when you shop here. It definitely is an event as well, specially when you come for the weekend. Just walking around sampling things will fill you up by the time you’re ready to dip.
Anyways, I love shopping here and will keep shopping here because it’s the right thing to do. Staff is great, customer service is great, and cheap gas is even better.
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Lately the lines and the wait has been terrible. I am up for renewal & for the first time in 20 years thinking of cancelling

Worst customer service EVER! They have 4 people watching the doors and only 2 people at customer service desk. The wait is always over 20 min. In the club, lots of products are out of stock– like water (only 2 options — Ice Mountain or Aquafina). I would give it no stars if that was even possible. I don’t recommend it to my enemies!

I bought a laptop from this location today and nobody seemed to know how to ring it up. What should have taken me 15 minutes turned into a 30 – 40 process. With that once they finally found the guy to help me, he was friendly and knowledgeable.

Really like Sam’s Club & the perks that come along with membership. However, the lines are absolutely HORRENDOUS!!! They definitely need to find a way to move people through quicker! I have actually left a couple of times because I didn’t have time to wait! If not for that I would have easily given 5 stars?

Though every big box store gives me that gross feeling, this really tops it.
I regularly shop here for work, and have learned the ins and outs of the store. I am glad I am not one of those people who needs to buy massive amounts of processed food in bulk, so I am able to finish shopping quickly.
The cashiers are nice, but speed is not their forte. They usually have a problem dealing with checks — there is at least one manager trying to deal with a check on top of the cashier.
Samples would be great, if there was ever anything non-​gimmicky that was also tasty.
I do have to give them props for their pizza. It’s a good price and the slices are very satisfying.

There is this one cute new cashier name Joel! He has great manners & looks

In & Out for some quick gas
Located very close to I-​75, plus down the street from Joey’s Cheesesteaks!

Thank God my membership here was free.
This actual location is ridiculously packed at all times. Not only is it packed, but it’s packed full of absolutely rude people. If you thought Walmart was full of «characters,» it doesn’t even touch this location. I’ve been in this store twice and never once heard «excuse me.» People literally just plow past you, as if you’re not even there, and it doesn’t matter if your infant son is sitting in the cart. You can hardly walk down the aisles between all of the people congregating in the middle of them and the staff stocking. It is an atrocious shopping experience.
Their customer service sucks too, but that should come as no surprise to anyone. I waited in line for almost 30 minutes just to get my membership (with two people working the counter, with the manager standing right there filling out some binder). This place does not staff to keep up with the customers, at all.
I also ordered something on online, then cancelled my order within the hour. I called the 1 – 800 number to make sure it was cancelled, the guy said it was. Not even an hour later, I was billed for it, so I called back. The woman told me it didn’t show it was ever cancelled and the guy hadn’t taken any notes, so I could be refunded, but she’d have to forward it to another department and I’d get a call in 2 – 3 days about the issue. No one ever called me back and I gave up on the issue because I didn’t even want to deal with this company anymore. Ridiculous.

Sam’s Club is okay. My husband and I have been members for over 20 years. I would give five stars, but I don’t for following reasons: First, it seems that this warehouse club allows anyone to join now, because it gets so crowded Friday-​Sunday, my husband decided to pay for the upgrade to his membership so we can shop ahead of the crowds. So now we have to pay $ 100 a year to shop in peace and quiet.
Second, as a handicapped person, Sam’s Club gets a D– from me, first because their motorized carts are not always ALL available. Yes, I need only one for myself, and I can get a motorized cart NOW that my husband and I can shop at 7 a.m. BUT, any other time of the day, the carts are either not kept charged OR a few are broken and out of commission. This is horrible, given that Sam’s Club makes so much money and could afford to fix their carts. Contrast this to Meijer stores – their carts are maintained by maintenance men and the staff keeps the motorized carts charged.
Also, Walmart Corp. gets an E from me, because they re-​configured the parking lot at Southgate, and eliminated a number of handicapped parking spaces.
Product selection is okay, but it irritates my husband that he is forced to walk through the store to look for items that moved from a location we got ‘used’ to – this is an old marketing trick – make the customer hunt for what they want and they’ll impulse buy. Outside of our early shopping hours, the lines are long and often are slow. This location used to have employees going through the lines and scanning people’s carts so that when they reached the cashier, all the cashier had to do was ring up the order and take payment. They’ve seemed to stop that, however, which is a shame. Another reason we pay extra to shop early.
Beware that the clothing for the most part is cheap and will shrink, BUT my husband buys all his blue jeans here and they are durable, don’t shrink, and he loves them. I cannot buy my clothing here, as Plus sizes are not generally carried – lady shoppers may find an occasional shirt that is Plus size, but that’s about it.

the warehouse store for families and small businesses.
I like this store right off I-​75 in the afternoons for fast in and outs.
neat store, helpful personnel and always good buys.

I’ve been shopping at Sam’s Club for the upward of five years. I go for the prices and they have a decent selection of things that I consume on a daily basis.
The only downside of this establishment is that it gets VERY crowded on the weekends and you find yourself waiting in the check-​out line for extended periods of time waiting for the family of ten to purchase their 100 LBS of popcorn and such. Aside from that, this place is alright.

Great store, selection and prices. I love going to Sam’s Club. I try to avoid it on the weekend because of the crowds and craziness, but the waits in line are still quick, even on the weekends. I love them even more after discovering that, as a business member, I can order online, they get the order together for me, and I simply show up and pick it up! That totally rocks. Employees are always very friendly and helpful, and everyone I know love the free samples they give out around the store, even though I avoid that part of the experience.