CenturyLink Store

100% of centrylinks employes are neanderthal down’s syndrome.
centrylink has the worst customer service possible. we have been having DSL problems sence we started but they insisted it was the router. so 4 routers later we finaly got our on and then found out it was the ******* DSL connection! so countless hours on the phone (the only way you can get customer service) and we have a tech coming out… so while i wait 4 ******* days for the tech im stuck with this bs.
oh and our fist bill wa $ 220 sucks this is the only thing i could get.

Should be zero stars, this company is a bunch of thieves who don’t even provide you with a service. Beware people, Do not use these people. Wish I would have read the reviews on Facebook and here before switching. If it sounds too good to be true if probably is.

We moved to Spokane and my significant other was kind enough to set up our internet while I was at work. Without reading any reviews, he went with CenturyLink.
The prices were very reasonable. I think we were going to be paying about $ 30 a month for Internet, which is pretty good.
He got the equipment and followed all of the instructions. It didn’t work. This was Saturday. We called and, after a long wait, we were connected with a technician who told us it was nothing they could do on their end. He scheduled us a technician to come check it out. The earliest he could come out was Tuesday. That meant several days of no internet, using up our phone data for basic things we needed to do like changing our address. The appointment was set up with a window of 1 – 5, which is super inconvenient for someone who works during that whole time. My boyfriend said he could come home during lunch.
On Monday, which is NOT the day of the appointment, he gets an email from them saying that a technician was on his way. What?! He raced home to be there. He called CenturyLink and confirmed a technician was, in fact, on their way. And then he waited at home. And waited. And waited. He waited until 5. No technician ever came.
Fast forward to Tuesday. A technician DID come. Luckily it was close to 5, because my boyfriend had to come into work early and leave late to make up for all of the time he missed due to the MIA technician the day before. He’s here for quite some time and determines that none of our jacks have a complete connection to the CenturyLink terminal. Something happened to the wire along the way. To fix it, we’d have to pay $ 99 to get someone to install a new wire and get permission from our complex.
After all of that, we call to cancel service before they close. After being on hold for half an hour, we are told that the office that could cancel our service closed 8 minutes ago (oh, you mean 22 minutes into our phone call?) and we’ll have to call back tomorrow.
We set up Xfinity and had it installed in a matter of half an hour. Makes our days of trying to get CenturyLink to work seem like even more of a huge and pointless waste. I just hope we get a full refund, assuming we ever get through to someone to cancel.

Pay for high speed internet, but continuously gets slower speeds each time. I hope you don’t want to watch any YouTube videos, because you won’t be able to with these guys. Calling for help only lasts so long. I wish Comcast would pick up our area so we can see what good internet is like.

Requested home phone service to be set up with a custom number. Charges amount to $ 150 for installation. No problem, I agree to pay it to get the custom number. Installation day rolls around, and the person doing the installation calls out of the blue to say that it will be another $ 300 to fix some issue with the phone lines on our property. «Can you send me an email or something in writing detailing the problem?» I ask. «No problem» they say.
More than a week later, I email CenturyLink again requesting the accounting. They take a day to respond. The response consists of a an apology for the delay, and no information except that I need to call or chat with a representative who can explain the issue.
I chat, hoping again to get a written description or record of the issue. First, they take forever to get a rep on your chat window. Then, if you made the mistake of looking away during the 5 minutes they are on (after you’ve been waiting for around 15) they will close your chat window. This happens about 3 to 4 times. Finally I get someone. They have to transfer me to someone else. The someone else doesn’t know how to get me an invoice though, so they transfer me to a third person. I can’t remember if I got transferred to a fourth person (I might have), but the last person also had no idea how to provide me with an invoice. They said I would need to call the repairman directly who could explain the charge over the phone. Great, except what I have been looking for this whole time is a WRITTEN accounting of the charge. At this point I have wasted over an hour of my life just trying to get an invoice, which you think they could provide for $ 300 ($ 450 if you include the initial installation fee).
I can’t tell if my experience is a result of incompetence or some sort of fraud, but I do know that you should not use CenturyLink to provide phone service.

This company is a joke. Internet stops working, or «flickering» in and out, so we call them, and supposedly they check our Internet automatically; a robot voice tells us our Internet is working but is barely understandable through crackling static (landline was also via Centurylink).
Next we enter the boondoggle phase of trying to have them repair the line. We have two lines, one to us, one to the kids. The repair man cuts them off and hooks us up to theirs. Next visit, they get the Internet lines back up to their usual anemic speeds, and we lose our landline.
It goes on and on and on.
To write of the billing issues would require about two more pages, honestly. Let me summarize just by saying where we are now. We have been on Comcast for most of a month now, and Centurylink continues to bill us, AND argue with us about it. The customer is never in the right with these guys.
The saddest things about this company are a) we had them for about two years, and ALL they had to do was to make things right and collect our money until the end of time and b) competition is good for EVERYONE. Few folks who live in the area haven’t been bullied by Comcasts gradually increasing rates, but with no viable alternative for Internet service, Comcast can now charge whatever they want. Unfortunately, Centurylink is not a viable alternative, in any sense. Zero stars /​STAY AWAY.

The manager, Christopher, is an absolute useless human being. Protects his employees even after they set up a knowingly FRAUDULENT account then makes it 150% impossible to get charges and fees taken off of your name even though you weren’t even the one who set up service! Maja is a criminal and a joke, set up her friends service under my name without my approval or knowledge! This Nevada store needs an entirely new staff! Absolute rudest and most useless people I’ve ever encountered. They requested the modem back from the police department (it was part of their investigation into the fraud) and the PD even gave me a tracking number to where it was sent to! Yet they still claim I have the modem in my possession (which I never even did to begin with) and still expect me to pay $ 108 for it! All I wanted to do was set up NEW SERVICE at my actual house under my actual name but Christopher has to be on his little power trip protecting his employee and wants to be rude with me on the phone telling me ‘I don’t know, I don’t recall. This never happened’. Unbelievable!!!