Pizza Hut

I ordered a pizza & they told me it would be at my house in 45 minutes. I called them after 50 minutes and some girl named Taylor claimed I had not placed an order. Instead of helping me build a new order or wanting to help me find my lost order she just kept arguing with me & insisting that I had not placed an order. When asked to speak to a manager she replied «I am the manager». Worst customer service experience I have had in a long time I then hung up the phone and called pizza pipeline who was at my house in 25 minutes

No way to order in online pizza if you enter an address there’s nowhere to hit return then the manager tells you that they can’t offer the same deal even though you’ve explained to him exactly what you can’t order online horrible customer service then when I told them that I would put my review on Unilocal I was laughed at

Only reason I am giving you one star is because it is needed to write a review.
I ordered a large Pepperoni Lover’s Pizza with Mushrooms, buffalo drizzle, and pretzel crust.
I called back to let them know they messed it up.
The rep offered to fix it, so I asked if they wanted to see the pizza. I was put on hold and then told to return the pizza because of scamming.
I spoke to the manager on call who apologized and they sent me another pizza.
The next pizza they sent had the drizzle, but it was a regular pizza crust with pretzel sauce.
This store has the rudest customer service I have ever seen.
Every time I order from them, they get the order wrong.
I contacted customer support via the web, and the field manager apologized and only said if there was anything he could do to help in the future to let him know.
None of the people who apologized seemed genuine.
They seem more concerned with cranking out pizza than getting it right or at least trying to have good customer service.
You would be better off ordering some place else.
I know that I will never order from this or any other location ever again.
So disappointing, because I really do like their pizza.
This store has completely changed my opinion of this franchise.
They clearly do not care about the customer.
Edit:
The area manager sent a driver to my house with a refund, and flagged my account in case I ordered from them in the future for accuracy.
He seemed sincere, which almost makes me wish they had better attention to detail since this has been an ongoing issue for me and several others I know in the area.
Maybe I will try back in a few months to see how that works.

Wow! Customer service is PERFECT. Friendly, kind, helpful. And totally customer focused. We went on a Saturday afternoon and were amazed at the staff and the way we were treated. Thank you! Great job!

I love pizza huts pizza, but the last two times ordering from this store have been disappointing, to say the least. Our pizza was delivered half hour later than expected by a boy in a cast who could hardly hand me the pizza. Last time around, we ordered specifically to try the sriracha pizza. We got it and it was lacking the sauce, also the stuffed crust. When I called to get it corrected they transferred me to a line where it rang and rang. Called back and the same thing happened. Never. again.

Over-​sauced. If the sauce was good, I wouldn’t complain too much, but it wasn’t good.
It should be about the toppings, but with every bite, it was «Wow! All I can taste is the sauce oozing out from under the toppings.»

the only flaw of Pizza Hut is their basic menu. However, they absolutely hit the nail on the head with the quality of their basic pizzas. These guys have had the best Supreme pizza for years. It would be nice if they had the sliced Italian sausage instead of the dog food style, but hey, you can’t have it all. Pizza hut also has the best wings that can be taken to your doorstep. When you order hot you get HOT, not like Taco Bell’s Fire sauce that is as mild as it gets. It would be really nice if Pizza hut would bring back their hot sandwiches and the chicken Primavera pasta bowl…

Awesome customer service, fast and always great food, love the chicken alfredo!!!