Driver’s Auto Repair – Spring Louetta Road

Yes… they are nice. But, the work and service provided is sub par. I won’t go as far to say they are not trustworthy, but I will not be back. Hundreds of dollars above and beyond what I went to them for and 4 months later, I had to go somewhere else to fix and undo their work. Nice only gets you so far… good and honest service gets you repeat business.

These guys were friendly, fast and efficient. Being a woman you always feel walking into these places that you are going to get scammed. I didn’t feel this at all. They made me aware of some issues they saw with my vehicle while doing an oil change. They actually took me under the car so I could see for myself and explained the problem. They asked me questions and I understood everything they pointed out as they gave me an estimate of costs. No concern at this point but something I definitely need to take care of in the very near future. Yes of course they wanted my immediate business that’s part of their job so I had my husband call to discuss. I was very pleased and will continue to bring them my business.
Thank you for your honest work.

Just relocated to the Spring area. I needed an inspection sticker renewal and saw a sign at the Driver’s location on Louetta. I had not ever had to deal with this and needed help understanding what needed to be done. They took time to help me understand what needed to be done. I plan on having all my automotive work on both of my vehicles done at Driver’s. Thanks to you and your staff for treating me the customer as someone special. I’d recommend your establishment to anyone looking for automotive work.

Go to a business that is BBB accredited.

These guys provide honest and efficient service. As a woman I feel confident that I am not sold a service my car does not need. I really appreciate that Andy in the front office greets me by name and remembers our cars cars, past and present. That is pretty rare these days. Keep up the good work and

Took my car in for my first Texas inspection on Saturday afternoon. As I got out of the car and walked to the front door I was immediately greeted by an employee who held the door as I entered the shop. Mike checked me in and immediately took my car. The inspection was a prompt 20-​mins and couldn’t have asked for better service. The guys took the time to explain to me what I needed to do next in regards to registering my car. I had a flyer in the mail which they kindly took $ 10 off the total cost and happy to spend less than $ 30 for a state inspection. Will definitely use them for my wife’s inspection in the future.

Didn’t check Unilocal before visiting and I’m really sorry I didn’t. These guys are SCAMMERS.
This place had a local ad for $ 19.95 oil change. Took the car in and they said it would be 30 minutes or so. They then explained that the car had a bad oil leak and insisted that we pay $ 300 to fix it. Since we happen to know that the car absolutely doesn’t have an oil leak, we declined.
They then gave us a bill for $ 25 and basically tried to explain that the coupon didn’t cover the entire oil change (somehow they neglected to mention that before performing the work). Really? It still amazes me that some businesses are willing to trade their integrity for $ 5.
Interesting to see on Unilocal that it isn’t just us. Do yourself a favor and take your car to any of the other 92 835 auto repair shops just down the road.

If I could rate Driver’s negative stars, I would. DO NOT TAKE YOUR VEHICLE TO THIS PLACE. It should be called Driver’s Auto Destroyer. They lie while they look you in the eye, over charge, cause problems in your car so you have to bring it back to them. The last straw for me is when I took my car to get a flat fixed and not only could they not fix it I had to purchase a brand new tire. I purchased a new tire and asked if I should be purchasing one or two tires and they said I dont need to purchase two (even though my other tires were almost bald) then they told me there were giving me the same brand of tire that I already had on my car but the next day I go out to my car and not only is my NEW tire flat (because they dont know how to install new tires) but it is not the brand they charged me for, it was a cheapy firestone tire that I never would have bought. They are sneaky, they are crooks, they are burglars. AVOID this store.

These guys are salesmen. They do good work, but it always feels like a pushy timeshare sales like experience when all you wanted was an oil change. The amount of time it takes to get things done is ridiculous too. It takes twice the amount of time they quote you. Get dropped off if you go here for service. Expect it to take some time…

I wish I could rate this place 0 stars. I took my car because my wife had clutch problems as it wouldn’t go into gear. I drop it off and an hour later they call me and tell me it’s going to cost 2500 dollars! I called around and everyone said if the clutch is actually the problem then it would run me 1200. I call back and say I won’t be getting my car serviced there and they told me they were going to make sure that was the problem and would call me back the next day. They called me back the next day and tell me that bracket broke off clutch and my clutch disc has damage as well. That would run me 1000.00! I declined and I went with a trusted mechanic of the family. They in turn told me that only problem was master cylinder which is a 200 dollar part and charged me 100 labor cost. I can’t believe for a second that this place would bold face lie to their customers just to get more money but there you have it folks! I have two oil changes left on my card to use with them but I rather pay someone else now than to risk my car with these thieves!!! STAY AWAY GUYS!!! RUN AWAY FROM THIS PLACE!!!

My truck was acting up last week. It would shut off everytime I stopped. My husband took it into Driver’s and they were very friendly. It was going to cost $ 1200.00 to fix! Something about the airflow regulator. My husband said no that was too much and was going to take the truck home. They ended up doing the repair for less thyan $ 500.00! The next day when we went to geet the truck, I noticed on the way home that the a/​c no longer blew the air out. So we took it back and they fixed it for free. I’d say they were okay for the most part and I’ll give them a second chance.

Arrr, matey! That’ll be all yer booty and yer firstborn fer yer car back!
I had a misfiring third cylinder on the family van — crap. Right before the July 4^th weekend and at the start of family visiting from out of state — so I needed the van. This place is right near my house, and against my better judgement, I brought it over for them to take a look and give me a quote. The place seemed not-​too-​busy, so I figured they’d be able to take care of it the same day — which they did — and they did a good job — but they are total extortionists with pricing. I debated with the guy on the phone over the quote, which was turning into a heated discussion very quickly. So the major points that really concerns me about this experience were:
— They were going to charge me WELL over market price for the diagnostic test — until I pressured them to throw it in for free b/​c I did the repair with them. This is STANDARD to throw in the diagnostic with the repair. And it’s always cheaper than this place.
— They mark up parts significantly. Get your own and bring them (if you have time, I didn’t).
— They had the balls to try to charge me for part of the diagnostic test when I showed up. When I pointed it out TWICE — they got all pissy and were making snide remarks about «it’s just a few bucks» (Well guess what, idiot? It’s also a lot of trust.)
The only reason I’m giving them more than one star is because the work was done pretty quick and so far it looks like it was done well. They also guarantee the work for 3 years.
Next time, I’ll keep my eye our for the Jolly Roger flag flying above the shop with an eyepatch-​wearing pegleg customer service rep inside.