Signature Avenue Cleaners

This place is awful and the worst costumer service I have experienced. They ruined several garments and are not taking any responsibility, one excuse after another one. The guy who works there is very rude and unpolite. Don’t waste your money giving business to a place that doesn’t care about their costumers. This is a MUST not go!

Since the new owner took over this location, I have had one dress/​work garment ruined per month. After two months, I will not be returning. Their customer service rep states they have several garments per month and they expect some human error. I have visiting this location for at least eight years when under different management and never had ruined garments. So disappointed!

After moving from Spring a couple of years ago, I was disappointed with how pricey so many of the dry cleaners were in the Woodlands and Magnolia areas. After being referred to Signature Avenue Cleaners, I have looked no more. I get my work uniforms cleaned there every week. I can always count on the work to be quality, ready when promised and pay a reasonable price. Mr. Ali, the owner, is often times there, overseeing the operation and speaking directly with his customers. He cares about his customers. Thank you to all the employees at Signature Avenue! Your customers appreciate you!

This has been my go to place for cleaning my uniforms the past 2,½ years. Can’t say the quality of dry cleaning has deteriorated, but Man, has the service! When asked if ownership changed, they said No, but none of the same friendly staff are there anymore. The staff that made the a point to know my name, give compliments, nice chit chat… all gone. Current staff almost gives the vibe they’re doing you a favor to take your money and accept your patronage! When the sign says in by 9:00, pick up by 5:00, that’s what I expect. Not, «can u pick it up tomorrow after 5:00», or «Is it not 9:00 yet!!!», «Well, can you come after 6:00??» Uh, No… that’s why I’m here on my one day off before 9:00 so I can have a uniform to wear TOMORROW.
Anyway, frustrating but tolerable enough, until I picked up my clothes right before closing to find out when I got home I had someone else’s pants! When I called, well, I won’t get into all the details because the conversation was quite muddled in the translation. But I traded pants in the morning and was given a very Half A$$ed apology without an offer for my inconvenience.
Customer Service is My Life! When I don’t receive sincere service, I’m no longer a customer…& I Tell!!!

I read reviews very frequently before visiting any unfamiliar place and was doing so when I found this facility. I was search for dry cleaning services for our clothing because we recently relocated to the Woodlands area. My spouse has very expensive clothing as well as I, therefore trusting a dry cleaning facility is vital to us. We decided to test them out and took a simple Michael Kors button down shirt in there for service. The shirt needed a new button sewn on, in addition to cleaning so I explained these things to the young lady at the counter also pointing out that there are two addition buttons at the bottom of the shirt for them to use for sewing (Some expensive shirts come with 1 to 2 additional buttons on the bottom flap for replacement if any is missing). She stated that she would note it down and took the shirt. I noticed that they make you pay before the service is rendered which should have been a red flag to me however I allowed her to take the shirt for service. The shirt was due for pick up the next business day at 5 however I came in a day later. Upon arriving, the gentleman at the counter pulled the shirt from the line of clothing and we noticed that it wrinkled terribly on the right shoulder, in addition to that, the button was not sewn on. He asked us to come back the NEXT day and it would be done. I came back the following day and when picking up the shirt, I notice the button was sewn on very loosely and poorly. Also that they did not use the extra buttons on the shirt for replacement, instead they used their own which was clearly visible that it was a different button. You cannot take a quality shirt with quality buttons and think you can blend in a cheap button! He offered to redo it but at this point I did not trust them to do anything further especially not cutting the additional button loose and sewing it back on. I was highly disappointed and would not recommend this dry cleaning facility to anyone, especially if you have expensive clothing. Their reviews were pretty good but I discovered that this is not the case. We will be traveling back across town to our old cleaners who we trust.

It appears that the management has changed. I had several shirts ruined by stains that looked like their machine dumped bleach on them. The owner denied it and stated that they were brought to him this way. Then, finally the owner agreed to pay about $ 30 for $ 120 worth of dress shirts. When I came back to get the shirts and take him up on his offer, the shirts were no where to be found and neither was the owner. His workers put up quite the smoke screen for him. A once decent dry cleaner is now very, very shady. Stay away!

Very satisfied with my experience here. Accommodating with my short notice, the suits /​shirts looked great!

We have been going to Premier Cleaners for over 5 years — recently they upgraded to a computer and I was very shocked to see an additional fee on my ticket. I spoke with the manager who stated that now that they are using the computer, they are charging everyone an additional 17% to help make up the cost of the chemical recycling fee. I feel this is ridiculous to try and sneak in an extra 17% without letting the customers know first. When I get my oil changed they charge $ 1 to recycle my oil… 17% is outrageous! I have since found somewhere else to take my business.

Edit: Multiple pieces of clothing damaged in May and June 2014.
Dry Cleaning in The Woodlands has been a big problem issue for me for years.
Many dry cleaners take you to the cleaners by not quoting you prices and/​or then surprising you with exorbitant prices at pick up time for their dry cleaning services. I have had the employees write the prices down on my ticket and upon picking up my clothes was demanded to pay higher prices. So battles ensued. I won but what an effed up company.
How about getting your men’s shirts back and feeling like rigor mortis set in permanently???
Do you like your men’s shirts faded, buttons smashed, clothes permanently ruined? How about your men’s shirts coming back smelling like more BO then when you took them in??? I’m sure an all time favorite is your dry cleaning coming back reeking with so much dry cleaning solution you’re afraid to wear your now chemical, toxic clothing!
I’ve been using Premier Cleaners for several months now and HALLELUJAH everything has come back PERFECT!!! They are a nationwide franchise kind of business. This is the only one I have been to. They have a friendly staff which makes it a pleasure going to plus they speak English.
The negatives: There is no a/​c so it gets real warm in the middle of the summer dropping off or picking up your clothes. Plus a bit tricky pulling in off Sawdust.
Prices as of this review: Men’s shirts $ 1.25. Dry cleaning for clothes $ 1.99 each piece. This means men’s and women’s suits are only $ 3.98 and women’s dresses are $ 1.99 dry cleaned. Awesome!!!