Penn Station East Coast Subs

Went once, will not go back. Ordered 2 different subs & both were horrible. With Jersey Mike’s, Firehouse & Head West couldn’t fathem why anyone would spend a $ 1 in this place.

Penn station subs offers a $ 1 buck-​off coupon online. But when I went in, they refused to honor the coupon and instead offered me about 60 cents off a sub. The staff there claimed that other people had also tried the day before but were also unable to have their coupon honored.
If you’re going to offer a discount to customers, give it to them! Even if you have to take it out of the register!

I want to like this place, but it just hasn’t happened for me he three times I’ve been in. The sandwiches are usually good, but I have had one to go and it seemed like they didn’t even open it after they cut the bread. It was a huge mess with all the sandwich insides were mostly outside of the bread…
For the most part, the staff is friendly though. I have not waited less than 15 minutes for my sandwich (once it was 25 mins). It was good, but takes too long! Their fries are nothing to rave about, but decent. Over priced in my opinion.
Things have to change to survive here! Must figure out how to be quicker especially when freaky fast and delicious is right down the street!

First of all the price is too high for a damn sandwich, my woman and I went to get food for two adults and two kids one 13 the other 5 all meals with drinks and fries the total was 46 $ something and took 24 mins to prepare, in all honesty we could went to a steakhouse, second the order was short a fries, and we had a Philly cheese steak they put pizza sauce on it which we didn’t ask for, if you want sub sandwiches in Springfield hit up Jersey Mikes, Head West, or Monty’s.

I have been to about 6 different Penn Stations in different towns and have never been disappointed. The food and the experience are always top notch. I especially recommend the Italian but for a change of pace the grilled artichoke is unlike a sandwich you can get anywhere else. Make sure you are getting your sandwich hot!

A welcome change from other sub shops. Very fresh and made to order. The fries are amazing and I’m so happy to find a place that has freshly squeezed lemonade that isn’t just in the summer at the fair! I like that you can watch them slice the potatoes for the fries and squeeze the lemons. I prefer the new one on Dirksen but was happy with this location also.

Super tasty and good. Had steak and cheese with green peppers– mmmmm. The fries were super good too– and usually I’m not a big fry fan. Even my daughter who is super picky ate her sub after extreme protest over us not going to Jimmy Johns!

I found a new favorite sandwich shop!!! The food was huge and amazing. The fries are to die for.
This was my first visit and I was overwhelmed by how attentive and friendly the staff was. The person that took my order was full of suggestions. Very good at pointing out her favorites and options.
The place is clean and fast. Great for lunch.

I drive by this place going to work everyday and figured it was time to give it a try. I am new in Springfield and have been trying all the sub shops. So far have done a local one on Montvale, don’t remember name, Head West Subs, and Fire House Subs, all new to me. I like Quiznos, but I think Penn Station is the best of all. I had the grilled veggie sub and it was awesome. I also sampled the artichoke and it was very tasty too. The grilled veggie at 6″ was a lot of sandwich that was totally loaded with grilled onions, cheese, and the usual other stuff, all really greasy, messy, and delicious. I usually avoid fries but tried these since they actually buy potatoes, cut them up, and fry them right there. They were great too. I plan to stop by on a regular basis. To the poster who said the place is noisy, that is partly at least an East Coast thing where staff talks to both each other and the customers. It did not bother me, and gave the place a vibe kind of the the old 47^th St. Photo in NYC where when you walked in they yelled at you, insulted you, and you got a great deal along with some authentic Manhattan culture.

We were driving home from Chicago and were lucky enough to come across this sub shop when we stopped for gas. They grill the meat for the subs and then put it on the sub roll and toast it open faced, yes, it is as good as it sounds! I had the Reuben and hubby had an Italian combo. The subs come in three sizes and are very generous in size. The small was more than enough for me and hubby got the medium. We don’t usually do fries, but couldn’t resist the temptation of «best fries.» Yes, the fries were worth the calories (hey, you burn calories driving long distances don’t you)!

LOUDEST place I’ve ever had lunch. Staff yells names of customers every time a sub is ready, they also yell orders to each other, thus every time someone places an order the staff screams the order to the sandwich maker, then every time a sandwich is ready the sandwich maker yells the customer name. Very obnoxious. Also the place is freezing cold. My husband who is never cold asked if they could maybe turn the AC down a bit and the guy behind the counter said, «why don’t you come back here and cook it’s hot». I think it was was even the manager that said this. Wow, not good customer service. I understand it was probably hot back there but what a rude response. Will not be back.

Stopped in today and tried the Teriyaki Chicken sub. It was hot and the bread was tasty but the sandwich was somewhat flavorless except for the excessive salty flavor. $ 5 for a 6-​inch sub is a bit pricy compared to the competition.
Staff was extremely friendly!
I guess I’ll have to try a couple other sandwiches before I make up my mind.