I have AT&T and have visited this shop a few times. Tonight, I had the WORST customer service of my life. Besides almost being run over by the guy who plows their sidewalks, the woman helping me was so rude and treated me like I was stupid. I was just trying to get some account information and apparently there was a new feature that required a passcode, different then our account password. Well, long story short, this lady was incredibly disrespectful. I needed to know what it would cost to switch off a family plan to a single plan or change service. She made my decision very easy. I will not be using AT&T anymore, regardless of a cancelation fee.